AI Customer Service Tools

Nexbot is a chatbot-building service that offers to create chatbots for websites and set them up to be accessed through websites, text, or email. They are based in Philadelphia, PA. For more information or to contact Nexbot, you can visit their website at Nexbot or reach them via email at [email protected].

Kodif is a low-code Customer Experience (CX) platform designed for non-technical teams to create powerful CX flows and automate customer support using ChatGPT and GPT-4 AI capabilities. It offers features such as AI Agent Assistant, self-service options, automated workflows, and specific use cases like handling refunds, proactive outreach, and risk & fraud prevention. Kodif ensures data security with HIPAA compliance and AICPA SOC certification. It has been used by companies like Byte, Reservebar, and Good Eggs, resulting in increased customer satisfaction and reduced onboarding time.

DigitalGenius is a prominent AI customer service automation provider for ecommerce brands. Their advanced technology, including conversational and generative AI, has transformed how businesses engage with customers. By leveraging DigitalGenius' automation tools, ecommerce brands can enhance their customer service operations, offering quicker and more efficient support for various inquiries such as order tracking, product details, and refunds. The AI system is designed to understand and respond to customer queries naturally, providing real-time, accurate, and helpful responses. This not only enhances the customer experience but also optimizes resources for ecommerce brands, allowing for personalized recommendations, upselling opportunities, and robust analytics for data-driven decisions.

Gista is an AI tool categorized under Customer Service Tools that enables businesses to create their own ChatGPT Plugin, build AI assistants for teams, and run custom chatbots on websites. It offers various benefits such as streamlining operations, saving time, increasing customer satisfaction, and improving engagement. Gista operates as an AI Conversion Agent, interacting with potential leads, answering queries, and automating repetitive tasks like lead generation and data collection. The tool is user-friendly, requiring no technical knowledge for setup, and allows for customization of AI behavior and preferred languages. Gista learns about companies through text-based knowledge uploads and supports storing embeddings in vector databases like Pinecone, Weaviate, Qdrant, and Chroma.

Knowbo is a customer service tool that transforms websites into interactive hubs by using a premier Chatbot created from existing web content and knowledge bases. This Chatbot is designed to engage in conversations effortlessly, providing quick answers to customer queries. It continuously updates its knowledge base in real-time to ensure it always has the most current information, reducing the strain on support staff. Knowbo requires no additional training and can be easily deployed on websites without complex coding. It offers customization options to align perfectly with the brand identity of businesses. Knowbo is aimed at revolutionizing customer support experiences by offering features such as real-time updates, no additional training requirements, chat history for performance monitoring, easy deployment, and customization capabilities .

Quickchat AI is a cutting-edge platform that provides AI-powered chatbots and virtual assistants aimed at enhancing customer support, streamlining sales processes, and improving internal knowledge management. This revolutionary tool allows businesses to create custom AI assistants, tailor conversation flows, language, and tone, as well as integrate them with preferred apps and tools. Trusted by numerous companies, Quickchat AI ensures relevant and personalized responses, consistency in brand voice, and efficient handling of large volumes of messages. The platform stands out for its customizable AI assistants, personalization options, knowledge base integration, seamless integrations, and real solutions for customer support, internal knowledge management, sales optimization, and consumer research.

RhetorAI is a feedback collection AI tool designed to help businesses gather real feedback from their customers. It utilizes ChatGPT to interview customers and create custom chatbots for interaction. By sharing a link with customers, RhetorAI's AI can conduct interviews, generating over 100 feedbacks per week. The tool automatically follows up on user responses to uncover genuine thoughts about the product, reviews and analyzes conversations, and provides insightful feedback, all while ensuring privacy by not using customer data to train its AI. RhetorAI supports multilingual communication, offers flexibility in conversation length, and can be easily embedded into websites with just one line of code, allowing for seamless interaction and feedback collection without leaving the site.

Flochat is a conversational AI platform designed to help users build powerful and engaging chatbots and automations for exceptional customer support. It supports over 200 SaaS teams by bridging communication gaps and automating daily workflows. The platform allows users to create chatbots and automations to deliver outstanding support on auto-pilot, featuring multi-channel broadcasting, artificial intelligence, automation, and a flow builder for customized workflows. Flochat integrates with GitBook AI for AI-powered documentation and offers various resources and support including a blog, help documentation, developer API, and contact information. It enables users to connect with customers on their preferred messaging apps, automate first-line customer support with AI chatbots, and optimize social media CRM. Overall, Flochat provides an all-in-one solution for creating and managing chatbots and automations, enhancing customer support, and streamlining communication across multiple channels.

Agent M is a customer service tool designed to automate complex conversations and improve customer experience by connecting to data and offering solutions to intricate problems. It supports various industries such as banking, insurance, and BPO, among others, and offers features like omnichannel chatbots, multi-language support voice AI, live chat with co-browsing, and real-time ASR. Agent M also enables human intervention through its AI Agent Assist feature, offers a free trial, and can boost productivity by automating tasks and offering real-time solutions.

DialogAi is a customer service chatbot tool that utilizes AI technology to provide quick and accurate responses to users' inquiries across various subjects. It primarily operates on the WhatsApp platform and is powered by ChatGPT technology. DialogAi can transcribe voice messages into text, respond to different topics like personal finance and health, retain communication context for 10 minutes to facilitate follow-up discussions, and assist in formulating replies to messages. The tool offers a free tier for up to 20 messages or 2 minutes of voice messages, with a reply limit of around 250 words. DialogAi ensures data privacy by only storing chat history for 10 minutes and not sharing user data with third parties. The servers for DialogAi are located in London, and support and feedback can be provided via WhatsApp.

BotStacks is a conversational AI solution categorized under Customer Service Tools. It is designed to facilitate the creation, development, and deployment of AI assistants. The platform provides a user-friendly web application with features like a no-code bot builder, support for various AI models including GPT, Bard, Claude, VoiceFlow, Lex, and Microsoft, chat UI customization for Android, iOS, and web, a sandbox environment for prototyping and fine-tuning AI assistants, and the ability to create custom workflows and responses. BotStacks can be used by beginners and supports various sectors such as customer support, e-commerce, travel, HR, gaming, and legal services. It offers a flexible pricing model with different plans to cater to individual users, small teams, and large organizations. Additionally, BotStacks provides pre-built templates for users to jumpstart their sequences and offers solutions for e-commerce businesses by guiding users through product selection, purchase decisions, and providing personalized recommendations.

Kaya is an AI tool under the category of Customer Service Tools. It allows users to create and share their personal AI trained on their notes. This tool is versatile and beneficial for personalized learning, content creation, and customer service. It features a conversational interface that adapts to the user's learning style, generates interactive content experiences, and can be utilized for educational purposes, content creation, and maintaining notes. Kaya's ability to mimic one-on-one tutoring sessions, provide personalized learning experiences, and its potential for team collaboration makes it a valuable tool for various applications.

Tawk is a customer service tool that offers features such as live chat, ticketing, a knowledge base, video and voice add-ons, collaboration tools for team members, and the ability to easily share knowledge. It allows for tagging and assigning conversations, providing context to responses, and creating memorable customer experiences. Tawk.to is a customizable platform with features like JavaScript API, group messaging, video and voice add-ons, screen sharing, desktop notifications, geo IP tracking, unlimited agents, detailed reporting, and much more. It is a free platform with the option to hire chat agents for a fee if needed. The company prioritizes data security, offers 24/7 live support, and does not display ads within the platform .

The InData Labs Virtual Assistant is a customizable conversational AI solution designed to provide round-the-clock customer support. This virtual assistant tool leverages AI technology to interact with and assist customers in real-time, ensuring timely and accurate support even outside of regular working hours. Businesses can integrate this tool to handle various customer queries and tasks, such as providing information, troubleshooting issues, and offering recommendations, ultimately enhancing customer satisfaction and loyalty. InData Labs offers on-demand development services to tailor the virtual assistant to the specific needs of each business, aligning it with their brand voice and objectives.

Giosg is an AI-powered platform that combines functionalities such as live chat, chatbots, and interactive content to enhance customer interactions for businesses. It leverages AI technology to establish personalized and meaningful communications with potential and existing clients. The platform relies on cookies to personalize content, analyze traffic, differentiate between human users and bots, and optimize website security and user-session validity.

Giosg uses AI technology to power chatbots for automated customer interaction, improving quick responses to queries and customer engagement. The AI also recognizes return visitors, enabling tailored interactions based on past behavior for improved personalization and user experience.

The platform's live chat feature captures user engagement, offers real-time response suggestions, and enhances communication for efficient and interactive user experiences. It boosts user engagement, accommodates return visitors, and provides an optimal user experience.

In summary, Giosg offers a comprehensive suite of tools and features powered by AI technology to enhance customer interactions, personalize content, analyze traffic, and differentiate between users, ultimately improving user engagement and providing valuable insights for businesses.