Answerly
3.60
0
Answerly is an AI chatbot that personalizes customer interactions with customizable features and seamless website integration.
Answerly Reviews
3.60
Based on 5 reviews
How would you rate Answerly?
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Omar Khan
January 15, 2025
What do you like most about using Answerly?
I like the idea of personalizing the chatbot with a unique name and character. It adds a nice touch to our customer interactions.
What do you dislike most about using Answerly?
Unfortunately, the chatbot has trouble with language nuances and sometimes misunderstands customer queries.
What problems does Answerly help you solve, and how does this benefit you?
It does help in automating responses to basic questions, which saves some time. However, it often leads to frustration when it fails to understand the user.
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Milo Petrovic
January 6, 2025
What do you like most about using Answerly?
I appreciate the customization options available. Being able to create a chatbot that reflects our brand's personality really enhances customer engagement.
What do you dislike most about using Answerly?
The integration process could be smoother. It took more time than expected to properly embed it on our website.
What problems does Answerly help you solve, and how does this benefit you?
Answerly helps manage customer inquiries more efficiently, minimizing the workload on our support team. However, it sometimes struggles with complex questions, which can inconvenience users.
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Luka Markovic
December 19, 2024
What do you like most about using Answerly?
The ability to provide answers with pictures or links is excellent. It makes interactions feel more engaging.
What do you dislike most about using Answerly?
It can be a bit slow at times, especially during peak hours when many users are interacting with it.
What problems does Answerly help you solve, and how does this benefit you?
It helps streamline customer service by automating responses. This allows our human agents to focus on more complex issues.
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Riya Sharma
November 26, 2024
What do you like most about using Answerly?
The Knowledge Hub is fantastic for storing and retrieving information. It allows us to provide quick answers to common questions.
What do you dislike most about using Answerly?
The AI sometimes gives generic responses, which can be frustrating for customers looking for specific information.
What problems does Answerly help you solve, and how does this benefit you?
It significantly reduces response times for FAQs, which improves customer satisfaction. Yet, we still need to ensure human staff is available for complex inquiries.
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Ana Novak
November 18, 2024
What do you like most about using Answerly?
The integration capability is seamless. It works beautifully with our existing systems, and customers love the personalized interactions.
What do you dislike most about using Answerly?
While there are many features, I wish there were more tutorials available to help us maximize its potential.
What problems does Answerly help you solve, and how does this benefit you?
It dramatically reduces our response time for common inquiries, significantly enhancing customer satisfaction and freeing up our team for other tasks.
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