Tawk
4.67
0
Tawk is a free live chat software offering chat, email ticketing, CRM, and more with security and 24/7 support.
Tawk Reviews
4.67
Based on 15 reviews
How would you rate Tawk?
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Arjun Sharma
January 12, 2025
What do you like most about using Tawk?
Tawk's live chat feature is exceptional. The integration with our CRM allows seamless tracking of customer interactions, which really enhances our service quality.
What do you dislike most about using Tawk?
The lack of a self-hosted option is a bit concerning for us, especially regarding data control. However, the security measures they have in place make it manageable.
What problems does Tawk help you solve, and how does this benefit you?
Tawk helps us address customer inquiries promptly, preventing potential loss of sales. The 24/7 support feature ensures we never miss an opportunity to assist our clients.
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Yara Al-Sayed
December 30, 2024
What do you like most about using Tawk?
The free model with no ads is a game changer. It allows us to provide professional support without the financial burden.
What do you dislike most about using Tawk?
The customer support could be quicker in terms of addressing technical issues. Sometimes, we have to wait longer than expected for a resolution.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has improved our customer communication significantly, allowing us to resolve issues faster and enhancing customer loyalty.
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Jasmine Chen
December 29, 2024
What do you like most about using Tawk?
The live chat feature is extremely effective. It has significantly reduced our email response times and improved our overall efficiency.
What do you dislike most about using Tawk?
I would like to see better integration options with third-party tools. It's a bit limiting at times.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has transformed how we interact with our customers, leading to quicker resolutions and a noticeable increase in customer satisfaction.
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Lucas Fernandes
December 27, 2024
What do you like most about using Tawk?
The ability to customize chat responses and automate certain queries has saved us a lot of time. It feels like having an extra team member!
What do you dislike most about using Tawk?
I would like to see more options for customization in the ticketing system. More templates would help streamline our workflow.
What problems does Tawk help you solve, and how does this benefit you?
Tawk helps us manage multiple customer interactions efficiently, which is essential for our growing customer base. It allows us to maintain quality support.
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Nia Halim
December 23, 2024
What do you like most about using Tawk?
The customization options for the chat widget are fantastic. It blends seamlessly with our website, creating a consistent user experience.
What do you dislike most about using Tawk?
Occasionally, the chat notifications can be overwhelming, especially when multiple inquiries come in at once. A more organized notification system would be helpful.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has significantly reduced our response time to customer inquiries, fostering a more responsive and customer-friendly image for our brand.
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Ana Silva
December 17, 2024
What do you like most about using Tawk?
The free pricing model is fantastic, and the features offered are comparable to paid tools. I especially like the knowledge base feature.
What do you dislike most about using Tawk?
Integration with other platforms could be smoother. Sometimes, we face delays in syncing data.
What problems does Tawk help you solve, and how does this benefit you?
Tawk allows us to manage customer interactions efficiently, leading to improved service levels and increased customer retention.
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James O'Connor
December 15, 2024
What do you like most about using Tawk?
The fact that Tawk is completely free is amazing. The range of features, including chat and email ticketing, provides great value for small businesses like ours.
What do you dislike most about using Tawk?
Sometimes, the response time can be a bit slow, especially during peak hours. This can affect our ability to serve customers promptly.
What problems does Tawk help you solve, and how does this benefit you?
Tawk allows us to handle multiple customer queries simultaneously, which is crucial for our growing business. This has reduced wait times and improved our overall service delivery.
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Chloe Morris
December 14, 2024
What do you like most about using Tawk?
The 24/7 support is a lifesaver for our business. We can assist customers at any time, which really boosts our credibility.
What do you dislike most about using Tawk?
Sometimes, the integration with other tools can be a bit finicky. It requires some troubleshooting to get everything working smoothly.
What problems does Tawk help you solve, and how does this benefit you?
With Tawk, we can respond to customer inquiries in real-time, which has improved customer satisfaction and loyalty significantly.
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Ravi Patel
December 10, 2024
What do you like most about using Tawk?
The integration with our existing systems is seamless. I particularly enjoy using the JavaScript API to customize the chat experience further.
What do you dislike most about using Tawk?
The lack of in-depth video tutorials can be frustrating for new users. A better onboarding process would be beneficial.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has enabled better communication with our customers, allowing us to resolve issues quickly and improve overall service quality.
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Ahmed Khan
December 4, 2024
What do you like most about using Tawk?
The ability to manage chat, email, and tickets from one platform is incredibly convenient. It saves us time and keeps everything organized.
What do you dislike most about using Tawk?
The lack of comprehensive reporting tools in the free version makes it difficult for us to analyze customer interactions deeply.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has allowed us to streamline our customer service operations, leading to faster resolutions and happier clients. This has positively impacted our retention rates.
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Fahim Rahman
December 3, 2024
What do you like most about using Tawk?
The variety of features, including the CRM and email ticketing, combine to create a comprehensive support solution. It covers all our bases.
What do you dislike most about using Tawk?
The analytics could be more detailed. Understanding customer trends better would help us tailor our services.
What problems does Tawk help you solve, and how does this benefit you?
Tawk enables us to manage customer inquiries in real-time, which enhances our customer service capabilities and leads to a better overall experience.
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Omar El-Sayed
December 2, 2024
What do you like most about using Tawk?
The ability to handle multiple chats simultaneously is invaluable, especially during peak hours. It's a powerful tool for any customer support team.
What do you dislike most about using Tawk?
Sometimes, the mobile app can lag, which can impact our responsiveness. But the web version works flawlessly.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has enabled us to provide timely support to our customers, leading to increased satisfaction and loyalty.
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Diana Kwan
December 1, 2024
What do you like most about using Tawk?
The chat functionality is excellent, enabling us to engage customers instantly. The user interface is very clean and easy to navigate.
What do you dislike most about using Tawk?
The mobile app has some bugs that need fixing. It can crash occasionally, which is frustrating during busy hours.
What problems does Tawk help you solve, and how does this benefit you?
Tawk helps us provide timely support to our customers, which has led to higher satisfaction and repeat business.
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Sofia Nguyen
November 19, 2024
What do you like most about using Tawk?
I appreciate the multilingual support feature. It allows us to connect with a diverse customer base, enhancing their experience with our service.
What do you dislike most about using Tawk?
The mobile app could use some improvements in terms of functionality. Occasionally, it feels a bit clunky compared to the desktop experience.
What problems does Tawk help you solve, and how does this benefit you?
Tawk aids in bridging the communication gap with our international clients, making it easier to resolve issues quickly and effectively.
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Siti Mulyani
November 18, 2024
What do you like most about using Tawk?
I love how user-friendly Tawk is. The interface is intuitive, making it easy for my team to engage with customers effectively. The ability to customize chat widgets to match our website's branding is a huge plus.
What do you dislike most about using Tawk?
While I appreciate the free features, I sometimes wish there were more advanced analytics options available in the free version. It would help us better understand customer interactions.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has streamlined our customer support process. We can respond to queries in real-time, which significantly improves customer satisfaction. This has led to an increase in returning customers and overall sales.
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