Tawk
4.67
0
Tawk is a free live chat software offering chat, email ticketing, CRM, and more with security and 24/7 support.
What is Tawk?
Tawk is a free live chat software that offers various features such as Live Chat Software, Email Ticketing System, Hosted Knowledge Base, CRM, and Chat Pages. It is widely used and has over 7 million users who interact with billions of customers. The platform provides a customizable live chat and customer communication solution with premium features like multiple languages, JavaScript API, group messaging, video and voice add-ons, desktop notifications, and more. Tawk.to is available for free and generates revenue through optional add-on services. It ensures data security with communication over Secure Socket Layer and encrypted servers, and there are no ads within the platform. Live support is provided 24/7, and the platform does not offer a self-hosted solution, as it is currently hosted at Google Cloud for optimized performance and message delivery speed.
Who created Tawk?
Tawk was founded by Robert, the CEO and founder of the company. It was launched on February 16, 2024. The company is based in Las Vegas, Nevada, with a globally distributed team across 20 different countries and all time zones, emphasizing diversity and inclusion in its team composition.
What is Tawk used for?
- Communicate with customers via live chat
- Monitor customer activity in real time
- Identify FAQs and capture help center searches
- Collaborate and assign conversations to team members
- Share knowledge with a customizable Knowledge Base
- Respond to conversations within the context of customer journey
- Deliver epic customer experiences with shortcuts and Knowledge Base articles
- Streamline support with a free Knowledge Base
- Access tools like Live Chat, Ticketing, Knowledge Base, and video and voice add-ons
- Interact with customers using features like group messaging, screen sharing, and real-time tracking
Who is Tawk for?
- Customer Support Representatives
- Sales Representatives
- Business owners
- Virtual assistants
- Remote assistance providers
- Professionals involved in customer service and engagement
How to use Tawk?
To use Tawk effectively, follow these steps:
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Sign Up: Create an account on tawk.to for free.
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Integration: Add a small JavaScript snippet to your site for a quick setup.
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Real-Time Monitoring: Monitor customer activity in real time to see their location, behavior, and history.
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Customer Engagement: Engage with visitors via Live Chat, Ticketing, and more tools to meet their needs.
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Collaborate: Tag and assign conversations within your team to ensure timely and contextual responses.
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Knowledge Sharing: Develop a Knowledge Base to streamline support and share information efficiently.
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Intelligent Conversations: Respond within the context of the customer journey using shortcuts and articles.
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Customization: Customize the live chat experience with various features and design options.
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Features: Utilize features like Group Messaging, Screen Sharing, Desktop Notifications, and more for effective communication.
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Security: Benefit from secure encryption and data privacy measures to protect customer information.
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Support: Access live support via chat and email 24/7 for any assistance needed.
Tawk.to is a valuable tool with a range of features to enhance customer interactions, all available for free with the option to hire chat agents if desired. It provides an intuitive platform for businesses of all sizes to engage with customers effectively and ensure a positive user experience.
Pros
- Free comprehensive chat tools
- Includes live chat software
- Real-time traffic monitoring
- Interactivity with website visitors
- In-built CRM tool
- Contacts management and organization
- Help Center feature for self-service
- Provision of Chat Pages for customization
- Supports team chat for collaboration
- Efficient response to customer inquiries
- Proactive engagement with potential customers
- Option to hire chat agents or virtual assistants
- Multiple language support
- Easy set-up process
- Suite of services beneficial for customer service
Cons
- Limited bot training capabilities
- Lacks on-premise solution
- Dependent on Google Cloud
- Potential latency issues
- No data backup options
- No multi-channel support
- Hiring chat agents costs
- Not suitable for heavy traffic
- New features might be unstable
Get started with Tawk
Tawk reviews
Siti Mulyani
November 18, 2024
What do you like most about using Tawk?
I love how user-friendly Tawk is. The interface is intuitive, making it easy for my team to engage with customers effectively. The ability to customize chat widgets to match our website's branding is a huge plus.
What do you dislike most about using Tawk?
While I appreciate the free features, I sometimes wish there were more advanced analytics options available in the free version. It would help us better understand customer interactions.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has streamlined our customer support process. We can respond to queries in real-time, which significantly improves customer satisfaction. This has led to an increase in returning customers and overall sales.
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Arjun Sharma
January 12, 2025
What do you like most about using Tawk?
Tawk's live chat feature is exceptional. The integration with our CRM allows seamless tracking of customer interactions, which really enhances our service quality.
What do you dislike most about using Tawk?
The lack of a self-hosted option is a bit concerning for us, especially regarding data control. However, the security measures they have in place make it manageable.
What problems does Tawk help you solve, and how does this benefit you?
Tawk helps us address customer inquiries promptly, preventing potential loss of sales. The 24/7 support feature ensures we never miss an opportunity to assist our clients.
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James O'Connor
December 15, 2024
What do you like most about using Tawk?
The fact that Tawk is completely free is amazing. The range of features, including chat and email ticketing, provides great value for small businesses like ours.
What do you dislike most about using Tawk?
Sometimes, the response time can be a bit slow, especially during peak hours. This can affect our ability to serve customers promptly.
What problems does Tawk help you solve, and how does this benefit you?
Tawk allows us to handle multiple customer queries simultaneously, which is crucial for our growing business. This has reduced wait times and improved our overall service delivery.
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