Tawk

What is Tawk?

Tawk is a free live chat software that offers various features such as Live Chat Software, Email Ticketing System, Hosted Knowledge Base, CRM, and Chat Pages. It is widely used and has over 7 million users who interact with billions of customers. The platform provides a customizable live chat and customer communication solution with premium features like multiple languages, JavaScript API, group messaging, video and voice add-ons, desktop notifications, and more. Tawk.to is available for free and generates revenue through optional add-on services. It ensures data security with communication over Secure Socket Layer and encrypted servers, and there are no ads within the platform. Live support is provided 24/7, and the platform does not offer a self-hosted solution, as it is currently hosted at Google Cloud for optimized performance and message delivery speed.

Who created Tawk?

Tawk was founded by Robert, the CEO and founder of the company. It was launched on February 16, 2024. The company is based in Las Vegas, Nevada, with a globally distributed team across 20 different countries and all time zones, emphasizing diversity and inclusion in its team composition.

What is Tawk used for?

• Communicate with customers via live chat
• Monitor customer activity in real time
• Identify FAQs and capture help center searches
• Collaborate and assign conversations to team members
• Share knowledge with a customizable Knowledge Base
• Respond to conversations within the context of customer journey
• Deliver epic customer experiences with shortcuts and Knowledge Base articles
• Streamline support with a free Knowledge Base
• Access tools like Live Chat, Ticketing, Knowledge Base, and video and voice add-ons
• Interact with customers using features like group messaging, screen sharing, and real-time tracking

Who is Tawk for?

• Customer Support Representatives
• Sales Representatives
• Business owners
• Virtual assistants
• Remote assistance providers
• Professionals involved in customer service and engagement

How to use Tawk?

To use Tawk effectively, follow these steps:

1. Sign Up: Create an account on tawk.to for free.

2. Integration: Add a small JavaScript snippet to your site for a quick setup.

3. Real-Time Monitoring: Monitor customer activity in real time to see their location, behavior, and history.

4. Customer Engagement: Engage with visitors via Live Chat, Ticketing, and more tools to meet their needs.

5. Collaborate: Tag and assign conversations within your team to ensure timely and contextual responses.

6. Knowledge Sharing: Develop a Knowledge Base to streamline support and share information efficiently.

7. Intelligent Conversations: Respond within the context of the customer journey using shortcuts and articles.

8. Customization: Customize the live chat experience with various features and design options.

9. Features: Utilize features like Group Messaging, Screen Sharing, Desktop Notifications, and more for effective communication.

10. Security: Benefit from secure encryption and data privacy measures to protect customer information.

11. Support: Access live support via chat and email 24/7 for any assistance needed.

Tawk.to is a valuable tool with a range of features to enhance customer interactions, all available for free with the option to hire chat agents if desired. It provides an intuitive platform for businesses of all sizes to engage with customers effectively and ensure a positive user experience.