Tawk
4.67
0
Tawk is a free platform that centralizes communication and customer service features like live chat and ticketing.
What is Tawk?
Tawk is a platform that combines various communication and customer service functions into one organized place. It offers features such as live chat, ticketing, a knowledge base, CRM, and chat pages. One of the key aspects of Tawk is that it is completely free to use. Over 3 billion people interact with Tawk, making it a popular choice for businesses looking to enhance their customer support and engagement capabilities. Users can access these features through the Tawk dashboard and get started for free by signing up on the platform's website.
Who created Tawk?
Tawk was created by a company called Tawk.to. It was launched on February 16, 2024. The founder or founders of Tawk.to are not explicitly mentioned in the available information from the document "2463.html" . Further details about the founder(s) and company background may require additional sources.
What is Tawk used for?
- Communicate with customers via live chat
- Monitor customer activity in real time
- Identify FAQs and capture help center searches
- Collaborate and assign conversations to team members
- Share knowledge with a customizable Knowledge Base
- Respond to conversations within the context of customer journey
- Deliver epic customer experiences with shortcuts and Knowledge Base articles
- Streamline support with a free Knowledge Base
- Access tools like Live Chat, Ticketing, Knowledge Base, and video and voice add-ons
- Interact with customers using features like group messaging, screen sharing, and real-time tracking
Who is Tawk for?
- Customer Support Representative
- E-commerce Manager
- Marketing Specialist
- Sales Representative
- IT Support Technician
- Freelancer
- Real Estate Agent
- Event Planner
- Healthcare provider
- Restaurant Owner
- Nonprofit Coordinator
- Website Administrator
- Online educator
- Consultant
How to use Tawk?
To use Tawk effectively, follow these steps:
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Sign Up: Go to tawk.to and sign up for an account using your web browser.
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Download the Software: If you prefer using Tawk on Windows, download the software from the provided link.
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Installation: Install the software on your Windows device following the on-screen instructions.
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Login: After installation, log in with your Tawk account credentials.
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Customize Settings: Customize your chat widget, agent profiles, and preferences to suit your needs.
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Set Up Triggers: Create triggers for automated messages based on visitor behavior.
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Add Agents: Invite team members to join and manage the chat operations together.
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Start Chatting: Once everything is set up, start interacting with your website visitors in real-time.
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Analyze Data: Utilize the analytics features to gain insights into chat performance and visitor interactions.
By following these steps, you can effectively use Tawk to enhance your website's customer support and engagement.
Pros
- Free comprehensive chat tools
- Includes live chat software
- Real-time traffic monitoring
- Interactivity with website visitors
- In-built CRM tool
- Contacts management and organization
- Help Center feature for self-service
- Provision of Chat Pages for customization
- Supports team chat for collaboration
- Efficient response to customer inquiries
Cons
- Limited bot training capabilities
- Lacks on-premise solution
- Dependent on Google Cloud
- Potential latency issues
- No data backup options
- No multi-channel support
Get started with Tawk
Tawk reviews
Siti Mulyani
November 18, 2024
What do you like most about using Tawk?
I love how user-friendly Tawk is. The interface is intuitive, making it easy for my team to engage with customers effectively. The ability to customize chat widgets to match our website's branding is a huge plus.
What do you dislike most about using Tawk?
While I appreciate the free features, I sometimes wish there were more advanced analytics options available in the free version. It would help us better understand customer interactions.
What problems does Tawk help you solve, and how does this benefit you?
Tawk has streamlined our customer support process. We can respond to queries in real-time, which significantly improves customer satisfaction. This has led to an increase in returning customers and overall sales.
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Arjun Sharma
January 12, 2025
What do you like most about using Tawk?
Tawk's live chat feature is exceptional. The integration with our CRM allows seamless tracking of customer interactions, which really enhances our service quality.
What do you dislike most about using Tawk?
The lack of a self-hosted option is a bit concerning for us, especially regarding data control. However, the security measures they have in place make it manageable.
What problems does Tawk help you solve, and how does this benefit you?
Tawk helps us address customer inquiries promptly, preventing potential loss of sales. The 24/7 support feature ensures we never miss an opportunity to assist our clients.
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James O'Connor
December 15, 2024
What do you like most about using Tawk?
The fact that Tawk is completely free is amazing. The range of features, including chat and email ticketing, provides great value for small businesses like ours.
What do you dislike most about using Tawk?
Sometimes, the response time can be a bit slow, especially during peak hours. This can affect our ability to serve customers promptly.
What problems does Tawk help you solve, and how does this benefit you?
Tawk allows us to handle multiple customer queries simultaneously, which is crucial for our growing business. This has reduced wait times and improved our overall service delivery.
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