Answerly
3.60
0
Answerly is an AI chatbot that personalizes customer interactions with customizable features and seamless website integration.
What is Answerly?
Answerly is an artificial intelligence-based chatbot designed to personalize interactions with customers in businesses. It allows businesses to create a unique AI assistant reflecting their brand ethos, engaging visitors in interactive conversations. Answerly stores information in its Knowledge Hub to adapt and provide effective customer service. Users can personalize the AI assistant by assigning it a unique name and character, while the Knowledge Hub serves as the brain where businesses manage content for accurate responses. If the chatbot cannot answer a query, a built-in contact form allows customers to reach out directly. Answerly offers various customization options, collaboration features, and uses webhooks for custom actions. It provides features like 'Answers with Pictures or Links' for engaging responses and has an Instant Embed capability for seamless integration on websites.
Who created Answerly?
Answerly was launched on March 8, 2023. It was founded by professionals from Skopje, North Macedonia, and is operated by answerly.io. The company offers a customer engagement platform with features like unlimited AI agents, AI training, integrations, and workspace collaboration. Answerly allows businesses to create personalized AI assistants to enhance customer interactions.
What is Answerly used for?
- Workspace Collaboration
- Knowledge Hub: AI brain where content is created and managed for accurate responses
- Contact Form: Functionality for customers to contact the business directly
- Answers with Pictures: Incorporating images into responses to make them more engaging
- Answers with Links: Including relevant web links in the responses
- Widget Customization: Adjusting chatbot's look and feel to blend with website design
- Assistant Customization: Personalizing AI assistant's identity for brand consistency
- Discover Content: Analyzing existing knowledge hub to generate new questions and enhance knowledge
- Link Sharing: Providing direct link to chatbot for interaction without embedding on a webpage
- QR Code Sharing: Sharing chatbot via scannable QR code for interaction without webpage embedding
- Workspace Collaboration: Creating a team to collectively manage and improve chatbot performance
- Import and extract information from documents/PDFs to train chatbots in the Knowledge Hub
- Create and manage content in the Knowledge Hub for chatbots to provide accurate responses
- Offer a contact form functionality for customers to directly reach out to businesses
- Incorporate images into chatbot responses for more engaging interactions
- Include relevant web links in chatbot responses
- Customize widgets in terms of placement, colors, width, shadow, etc., to match website design
- Personalize AI assistant's identity, including its name and personality
- Analyzing existing content in the Knowledge Hub and generating new questions for chatbot training
- Share access to chatbot through direct link, QR code, and widget embedding
- Create a team, invite members, and collectively manage and improve chatbot performance
- Link sharing
- Import Docs/PDF and extract valuable information for chatbot training in the Knowledge Hub
- Create and manage content about the business in the AI brain Knowledge Hub
- Facilitate customer reach through a contact form within the chatbot
- Enhance responses with pictures and links for engaging interactions
- Customize widget appearance for seamless integration with website design
- Personalize AI assistant identity, name, and personality for interactive conversations
- Generate new questions for chatbot training based on existing content in the Knowledge Hub
- Share chatbot access through direct links and scannable QR codes
- Collaborate in a team environment for managing and improving chatbot performance
- Utilize webhooks for custom actions based on specific events
- Contact Form
- Import Docs/PDF
- Knowledge Hub
- Answers with Pictures
- Answers with Links
- Widget Customization
- Assistant Customization
- Discover Content
- QR Code Sharing
- CNAME Feature
- Webhooks Integration
- Chatbot SDK
- Instant Embed
Who is Answerly for?
- Customer support
- Sales
- Business Learning
- Customer Support Agents
- Business owners
- Marketing professionals
- Sales Representatives
- Team Managers
- Customer Engagement
- Online Training
- App Development
- Sales Funnel Management
- Team Management
- AI Customer Support
How to use Answerly?
To use Answerly effectively, follow these steps:
- Personalize the AI assistant by assigning a unique name and character that aligns with your brand ethos.
- Utilize the Knowledge Hub to store and manage all information about your business, enabling the AI assistant to provide accurate responses.
- Train the AI assistant by feeding necessary business information into the Knowledge Hub to enhance its learning and adaptation capabilities.
- Customize the chatbot widget by adjusting parameters like colors, placement, and width to seamlessly integrate with your website design.
- Collaborate within workspace features to collectively manage and improve the chatbot's performance.
- Use webhooks for custom actions triggered by specific events, providing more control over the chatbot's functionality.
- Take advantage of features like 'Answers with Pictures or Links' for engaging responses and 'Instant Embed' for easy integration onto your website.
- Explore the Chatbot SDK to tailor the widget to your specific requirements.
- Leverage the conversation history to identify FAQs, customer pain points, and areas for improvement, enhancing the chatbot's efficiency over time.
By following these steps, you can make the most out of Answerly's features to enhance customer interactions, provide seamless support, and improve your business processes.
Pros
- Unique name and character
- Knowledge Hub for training
- Streamlined responses
- Built-in contact form
- Stored conversation history
- Answers with Pictures
- Answers with Links
- Widget customization
- Assistant Customization
- Workspace Collaboration
Cons
- Complicated for non-tech users
- Limited design customization
- No voice-enabled chatbot
- No direct CRM integration
- No third-party platform integration
- Doesn't support all browsers
Answerly Pricing and plans
Paid plans start at $19/month and include:
- Unique name and character
- Knowledge Hub for training
- Streamlined responses
- Built-in contact form
- Stored conversation history
- Answers with Pictures
Answerly FAQs
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What is Answerly?
- Answerly is an artificial intelligence-based chatbot that is designed to enhance and personalize interactions with customers in businesses. It enables businesses to create their unique AI assistant which reflects their brand ethos.
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How can I personalize the AI assistant with Answerly?
- With Answerly, the AI assistant can be personalized by assigning it a unique name and character. These distinct traits can be tailored to reflect your brand ethos, fostering interactive and engaging conversations with your visitors.
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How does the Knowledge Hub work in Answerly?
- The Knowledge Hub in Answerly operates as the storage space of all the information about the business. Users can import existing data from their knowledge base into the Knowledge Hub or even upload and extract information from documents or PDFs. It is the AI brain where you create and manage content about your business, utilized by the chatbot to provide accurate responses.
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How are customer queries handled if the Answerly chatbot cannot answer them?
- In Answerly, if the AI assistant cannot address a customer's question, a built-in contact form is triggered, allowing customers to send a message directly to the business's inbox for seamless support experience.
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How can Answerly be trained using the Knowledge Hub?
- Answerly's chatbot can be trained using the Knowledge Hub. Users input necessary information about their business into the hub, enabling the chatbot to learn and adapt for better customer service.
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What are some of the customization options offered by Answerly?
- Answerly offers an array of customization options such as widget customization, assistant customization, and the feature 'Answers with Pictures or Links' where the chatbot can incorporate relevant images or web links into its answers.
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How does the instant embed capability work in Answerly?
- Answerly's Instant Embed capability allows users to integrate one or more Answerly chatbot widgets quickly and seamlessly onto their website for immediate customer interaction and an enhanced user experience.
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What is the workspace collaboration feature in Answerly?
- Workspace collaboration in Answerly enables teams to collectively manage and improve the performance of the chatbot. It allows for team creation, member invitation, and collaborative efforts to enhance customer interaction and satisfaction.
Get started with Answerly
Answerly reviews
Milo Petrovic
January 6, 2025
What do you like most about using Answerly?
I appreciate the customization options available. Being able to create a chatbot that reflects our brand's personality really enhances customer engagement.
What do you dislike most about using Answerly?
The integration process could be smoother. It took more time than expected to properly embed it on our website.
What problems does Answerly help you solve, and how does this benefit you?
Answerly helps manage customer inquiries more efficiently, minimizing the workload on our support team. However, it sometimes struggles with complex questions, which can inconvenience users.
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Riya Sharma
November 26, 2024
What do you like most about using Answerly?
The Knowledge Hub is fantastic for storing and retrieving information. It allows us to provide quick answers to common questions.
What do you dislike most about using Answerly?
The AI sometimes gives generic responses, which can be frustrating for customers looking for specific information.
What problems does Answerly help you solve, and how does this benefit you?
It significantly reduces response times for FAQs, which improves customer satisfaction. Yet, we still need to ensure human staff is available for complex inquiries.
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Omar Khan
January 15, 2025
What do you like most about using Answerly?
I like the idea of personalizing the chatbot with a unique name and character. It adds a nice touch to our customer interactions.
What do you dislike most about using Answerly?
Unfortunately, the chatbot has trouble with language nuances and sometimes misunderstands customer queries.
What problems does Answerly help you solve, and how does this benefit you?
It does help in automating responses to basic questions, which saves some time. However, it often leads to frustration when it fails to understand the user.
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