Answerly

What is Answerly?

Answerly is an artificial intelligence-based chatbot designed to personalize interactions with customers in businesses. It allows businesses to create a unique AI assistant reflecting their brand ethos, engaging visitors in interactive conversations. Answerly stores information in its Knowledge Hub to adapt and provide effective customer service. Users can personalize the AI assistant by assigning it a unique name and character, while the Knowledge Hub serves as the brain where businesses manage content for accurate responses. If the chatbot cannot answer a query, a built-in contact form allows customers to reach out directly. Answerly offers various customization options, collaboration features, and uses webhooks for custom actions. It provides features like 'Answers with Pictures or Links' for engaging responses and has an Instant Embed capability for seamless integration on websites.

Who created Answerly?

Answerly was launched on March 8, 2023. It was founded by professionals from Skopje, North Macedonia, and is operated by answerly.io. The company offers a customer engagement platform with features like unlimited AI agents, AI training, integrations, and workspace collaboration. Answerly allows businesses to create personalized AI assistants to enhance customer interactions.

What is Answerly used for?

• Workspace Collaboration
• Knowledge Hub: AI brain where content is created and managed for accurate responses
• Contact Form: Functionality for customers to contact the business directly
• Answers with Pictures: Incorporating images into responses to make them more engaging
• Answers with Links: Including relevant web links in the responses
• Widget Customization: Adjusting chatbot's look and feel to blend with website design
• Assistant Customization: Personalizing AI assistant's identity for brand consistency
• Discover Content: Analyzing existing knowledge hub to generate new questions and enhance knowledge
• Link Sharing: Providing direct link to chatbot for interaction without embedding on a webpage
• QR Code Sharing: Sharing chatbot via scannable QR code for interaction without webpage embedding
• Workspace Collaboration: Creating a team to collectively manage and improve chatbot performance
• Import and extract information from documents/PDFs to train chatbots in the Knowledge Hub
• Create and manage content in the Knowledge Hub for chatbots to provide accurate responses
• Offer a contact form functionality for customers to directly reach out to businesses
• Incorporate images into chatbot responses for more engaging interactions
• Include relevant web links in chatbot responses
• Customize widgets in terms of placement, colors, width, shadow, etc., to match website design
• Personalize AI assistant's identity, including its name and personality
• Analyzing existing content in the Knowledge Hub and generating new questions for chatbot training
• Share access to chatbot through direct link, QR code, and widget embedding
• Create a team, invite members, and collectively manage and improve chatbot performance
• Link sharing
• Import Docs/PDF and extract valuable information for chatbot training in the Knowledge Hub
• Create and manage content about the business in the AI brain Knowledge Hub
• Facilitate customer reach through a contact form within the chatbot
• Enhance responses with pictures and links for engaging interactions
• Customize widget appearance for seamless integration with website design
• Personalize AI assistant identity, name, and personality for interactive conversations
• Generate new questions for chatbot training based on existing content in the Knowledge Hub
• Share chatbot access through direct links and scannable QR codes
• Collaborate in a team environment for managing and improving chatbot performance
• Utilize webhooks for custom actions based on specific events
• Contact Form
• Import Docs/PDF
• Knowledge Hub
• Answers with Pictures
• Answers with Links
• Widget Customization
• Assistant Customization
• Discover Content
• QR Code Sharing
• CNAME Feature
• Webhooks Integration
• Chatbot SDK
• Instant Embed

Who is Answerly for?

• Customer support
• Sales
• Business Learning
• Customer Support Agents
• Business owners
• Marketing professionals
• Sales Representatives
• Team Managers
• Customer Engagement
• Online Training
• App Development
• Sales Funnel Management
• Team Management
• AI Customer Support

How to use Answerly?

To use Answerly effectively, follow these steps:

1. Personalize the AI assistant by assigning a unique name and character that aligns with your brand ethos.
2. Utilize the Knowledge Hub to store and manage all information about your business, enabling the AI assistant to provide accurate responses.
3. Train the AI assistant by feeding necessary business information into the Knowledge Hub to enhance its learning and adaptation capabilities.
4. Customize the chatbot widget by adjusting parameters like colors, placement, and width to seamlessly integrate with your website design.
5. Collaborate within workspace features to collectively manage and improve the chatbot's performance.
6. Use webhooks for custom actions triggered by specific events, providing more control over the chatbot's functionality.
7. Take advantage of features like 'Answers with Pictures or Links' for engaging responses and 'Instant Embed' for easy integration onto your website.
8. Explore the Chatbot SDK to tailor the widget to your specific requirements.
9. Leverage the conversation history to identify FAQs, customer pain points, and areas for improvement, enhancing the chatbot's efficiency over time.

By following these steps, you can make the most out of Answerly's features to enhance customer interactions, provide seamless support, and improve your business processes.