Octocom

What is Octocom?

Octocom is a customer service solution that includes AI chatbots capable of engaging customers in over 100 languages. These chatbots offer instant, human-like interactions 24/7, across various platforms including WhatsApp and Instagram. Octocom's AI efficiently handles routine support tickets, aids in making product choices, and maximizes revenue through upselling features. It allows businesses to automate customer support, enhance the shopping experience, and reduce costs while driving sales. Additionally, Octocom provides customized branding options and analytics to track performance metrics .

Who created Octocom?

Octocom was created by a team of individuals passionate about revolutionizing customer support and sales automation through AI chatbots. The company's founder details are not explicitly mentioned in the provided documents. However, Octocom specializes in providing multilingual AI chatbots for eCommerce businesses, offering features such as instant customer support in over 100 languages, human-level interactions, omnichannel presence, customized branding, and efficient automation to enhance customer experience and drive sales while reducing operational costs.

What is Octocom used for?

• Customer Support: Our AI effortlessly handles up to 90% of routine support tickets, offering instant responses for order tracking, returns, and refunds, as well as complaints handling.
• Shopping Consultant: Like a virtual salesperson, our chatbot aids customers in making informed product choices through recommendations, inquiries, and comparisons, enhancing their shopping experience.
• Intelligent Upselling: Maximize revenue with AI-driven upselling features such as smart bundling and personalized messaging based on customer behavior.
• Customer Support: Handling routine support tickets, order tracking, returns, refunds, and complaints
• Shopping Consultant: Assisting customers in product choices through recommendations, inquiries, and comparisons
• Intelligent Upselling: Maximizing revenue through AI-driven upselling features like smart bundling and personalized messaging
• Automated Email Support: Reading and replying to customer emails
• 24/7 Support in 100+ languages: Providing round-the-clock support in over 100 languages
• Omnichannel Presence: Seamless integration across multiple platforms including WhatsApp, Instagram, Messenger, and more
• Custom Branding: Tailoring chatbot appearance and interactions to align with brand identity
• Efficient Automation: Handling the majority of support tickets and inquiries autonomously to reduce operational costs
• First-line Support: Freeing up human resources by letting AI manage initial customer interactions
• Intelligent Human Handoff: Assessing capabilities to hand off complex cases to human team while providing necessary context for timely resolutions

Who is Octocom for?

• Customer support
• Sales
• Ecommerce
• Customer Experience
• Ecommerce Optimization
• Multilingual Support
• E-commerce Manager
• Sales Representative
• Customer Success Manager
• Retail manager
• Salesperson

How to use Octocom?

To use Octocom effectively, follow these steps:

1. Getting Started: Sign up for an Octocom account and choose a suitable plan based on your needs - Basic, Advanced, or Custom. Each plan offers different features like automated contact form, omnichannel support, and dedicated account manager.

2. Integration: Connect Octocom with your help desk software (e.g., Gorgias, Zendesk) and ecommerce platforms to sync product data, orders, and more. This ensures seamless operation within your existing systems.

3. AI-Powered Chatbot: Enjoy human-like interactions with customers through Octocom's AI chatbots. These bots handle routine customer inquiries promptly and escalate complex issues to your support team intelligently.

4. Omnichannel Support: Reach customers on various platforms like WhatsApp, Instagram, Messenger, and email. Octocom ensures a consistent and convenient support experience across all these channels.

5. Customization: Tailor the chatbot's appearance and interactions to match your brand identity. This customization feature helps in providing a personalized experience to customers.

6. Performance Tracking: Monitor the bot's performance using the analytics dashboard provided by Octocom. Keep track of metrics like sentiment, conversion rate, and resolution rate to optimize performance.

7. Multilingual Support: Octocom's chatbots are trained in 100+ languages and can switch languages seamlessly, catering to a diverse customer base effectively.

8. Efficient Automation: Leverage Octocom to handle the majority of support tickets and inquiries autonomously. This automation significantly reduces operational costs and enhances efficiency.

9. Additional Features: Explore add-ons like WhatsApp integration, Instagram Messaging, Facebook Messenger support, live chat, and email automation to enhance customer engagement further.

10. Cost Estimation: Estimate your monthly price based on the number of conversations you expect to have. Choose a plan that aligns with your requirements and budget to maximize the benefits of using Octocom.

By following these steps, you can harness the power of Octocom's AI chatbots to revolutionize your customer support, drive sales, and enhance overall business performance.