Octocom
4.67
0
Octocom automates customer support with AI chatbots handling queries in over 100 languages, enhancing experience and boosting sales.
Octocom Reviews
4.67
Based on 9 reviews
How would you rate Octocom?
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Liam O'Shea
March 6, 2025
What do you like most about using Octocom?
I love the multilingual support that Octocom offers. It's incredible to have chatbots that can communicate in over 100 languages, making it easier to engage with our diverse customer base.
What do you dislike most about using Octocom?
Sometimes the AI responses can feel a bit scripted. While it handles most queries well, there are moments when it could use a more personalized touch.
What problems does Octocom help you solve, and how does this benefit you?
Octocom has significantly reduced our response times for customer inquiries. This efficiency has not only improved customer satisfaction but has also allowed our team to focus on more complex issues, ultimately driving sales.
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Santiago Pérez
March 2, 2025
What do you like most about using Octocom?
I really appreciate the user-friendly interface. It makes setting up and customizing the chatbot easy, even for those without technical expertise.
What do you dislike most about using Octocom?
The AI can sometimes misunderstand context, leading to irrelevant responses.
What problems does Octocom help you solve, and how does this benefit you?
It manages a large volume of customer interactions, which has improved our response times and overall customer satisfaction.
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Yuki Tanaka
February 9, 2025
What do you like most about using Octocom?
I appreciate the advanced AI capabilities that allow for human-like interactions. It feels like we have real conversations with our customers.
What do you dislike most about using Octocom?
The language support is impressive, but I wish they could improve on dialect understanding for better context in conversations.
What problems does Octocom help you solve, and how does this benefit you?
By automating responses to common questions, we’ve saved time and resources, allowing our team to focus on higher-value tasks.
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Zainab Ahmed
February 7, 2025
What do you like most about using Octocom?
The instant response feature ensures that no customer is left waiting for too long, which is crucial for our business.
What do you dislike most about using Octocom?
The integration with some platforms could be smoother; there were a few hiccups initially.
What problems does Octocom help you solve, and how does this benefit you?
It has allowed us to expand our customer support without needing to hire more staff, which has been a cost-saving measure.
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Amina Khan
February 5, 2025
What do you like most about using Octocom?
The flexibility of Octocom to adapt to various platforms is fantastic. We can manage our customer support across different channels seamlessly.
What do you dislike most about using Octocom?
I wish there were more tutorials available to help new users get started quickly.
What problems does Octocom help you solve, and how does this benefit you?
It has allowed us to handle a higher volume of inquiries without additional staff, which has been a significant cost-saving measure.
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Ravi Singh
January 23, 2025
What do you like most about using Octocom?
The chatbot's ability to manage multiple platforms seamlessly is a game-changer for our business. I can manage customer queries on WhatsApp and Instagram without any hassle.
What do you dislike most about using Octocom?
Occasionally, there are minor glitches, but they are usually resolved quickly with their support team.
What problems does Octocom help you solve, and how does this benefit you?
It has streamlined our customer support, allowing us to handle more queries simultaneously. This has resulted in happier customers and improved sales.
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Sofia Kovács
January 15, 2025
What do you like most about using Octocom?
The analytics feature is fantastic! It provides insights into customer interactions and helps us improve our services. Plus, the customization options for branding are a great touch.
What do you dislike most about using Octocom?
The initial setup took longer than expected, but once we got through that, it was smooth sailing.
What problems does Octocom help you solve, and how does this benefit you?
Octocom automates routine inquiries, which has decreased our operational costs and increased our productivity. We’ve seen a noticeable boost in upsells since implementing it.
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Anya Volkov
January 14, 2025
What do you like most about using Octocom?
Octocom's ability to provide around-the-clock support has been invaluable in maintaining customer engagement.
What do you dislike most about using Octocom?
Sometimes the chatbot struggles with more complex inquiries, but it usually directs customers to human support when needed.
What problems does Octocom help you solve, and how does this benefit you?
It helps reduce the workload on our customer service team, allowing them to focus on more critical issues while the chatbot handles the routine queries.
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Mateo Fernandez
January 10, 2025
What do you like most about using Octocom?
The upselling features integrated into the chatbots have been a phenomenal addition. It has directly contributed to our revenue growth.
What do you dislike most about using Octocom?
There’s a learning curve for new users in setting up the chatbot flows, but the support team is very helpful.
What problems does Octocom help you solve, and how does this benefit you?
It resolves a large volume of customer queries without human intervention, which is fantastic for our business efficiency.
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