Journey AI By Theydo

What is Journey AI By Theydo?

Journey AI By Theydo is a platform designed to help enterprises manage customer journeys efficiently. It significantly reduces the time required for journey mapping, allowing users to focus on delivering exceptional customer experiences. This tool utilizes text-based research, such as customer feedback from surveys, to create unbiased journey maps. By contextualizing large amounts of customer research, Journey AI enables quick decision-making based on customer insights and highlights high-impact opportunities. The platform ensures privacy and security by storing and processing all data within the European Union and never sharing it with third parties. Journey AI also provides real-time updates, continuous map updates, and a range of features to enhance collaboration and productivity in customer-centric decision-making processes.

Who created Journey AI By Theydo?

Journey AI by Theydo was launched by the company Theydo on April 8, 2024. Theydo was founded by a team of individuals with expertise in customer-centric collaboration tools. The platform aims to streamline journey mapping processes, reduce mapping time significantly, and prioritize customer experience through insightful journey maps generated from text-based research. Journey AI utilizes a combination of open-source and third-party models stored on a private cloud for exclusive use, ensuring security and privacy by storing all workspace data within the European Union without sharing it with third parties.

What is Journey AI By Theydo used for?

• Enhanced productivity
• Swift customer research conversion
• Facilitates quick decision-making
• Focus on customer experience
• Text-based research utilization
• Unbiased journey mapping
• Customer insights driving decisions
• Imports customer interactions
• Real-time data updates
• Opportunity Reveal feature
• Slash journey mapping time by 85%
• Learn directly from customer feedback
• Make customer-centric decisions
• Import customer conversations
• Adapt to new data quickly
• Analyze insights for high impact opportunities
• Ensure private and secure customer data handling
• Facilitate quick decision-making
• Enhance productivity
• Continuous map updates

Who is Journey AI By Theydo for?

• Customer researchers
• Decision-makers
• Productivity experts
• Customer Experience Professionals
• Swift customer research conversion
• Quick decision-making
• Enhanced productivity
• Focus on customer experience
• Text-based research utilization
• Unbiased journey mapping
• Customer insights driving decisions
• Customer interactions import
• Facilitates quick decision-making

How to use Journey AI By Theydo?

To use Journey AI by TheyDo, follow these steps:

1. Import Customer Conversations: Begin by importing customer interactions into the tool. Journey AI will then automatically generate custom journey maps based on this input.

2. Maintain Updated Data: Journey AI continuously adapts to new data added by users. This ensures that the generated journey maps always reflect the most current customer needs.

3. Reveal Insights: Utilize the "Opportunity Reveal" feature in Journey AI to analyze insights and identify high-impact opportunities based on the generated journey maps.

4. Security and Infrastructure: Journey AI utilizes a mix of open-source and third-party models, including those provided by OpenAI. These models are stored on a private cloud exclusively for user's use, ensuring data security and privacy.

5. Customer-Centric Collaboration: Engage in customer-centric collaboration using the platform, which allows for real-time data updates, continuous map updates, and sorting of insights such as Needs, Pains, Gains, and Observations.

6. Frequently Asked Questions: Explore the platform's FAQ section for additional information on leveraging Journey AI for customer journey mapping and decision-making.

By following these steps, users can efficiently leverage Journey AI by TheyDo to streamline customer journey mapping, gain valuable insights from customer interactions, and make customer-centric decisions with ease.