Desku
3.25
0
Desku enhances customer support by unifying chat, email, and social media, with AI assistance and e-commerce integration.
What is Desku?
Desku is a comprehensive help desk software designed to enhance customer support and retention. It integrates live chat, email, and social media platforms into a unified system, streamlining communication and customer service processes. Desku offers industry-specific solutions, shared email and social media inboxes, real-time assistance, and integration with e-commerce platforms like WooCommerce, Ecwid, and Shopify. Notably, Desku features an AI-powered assistant for automated customer support and personalized interactions, along with upcoming marketing and automation tools to drive effective customer engagement.
Who created Desku?
Desku was created by a team aiming to automate customer service tasks and boost sales through AI-driven customer support solutions. The software was launched on January 13, 2023. Desku's AI features, including Eva AI for customers and AI Co-Pilot for teams, enable businesses to automate responses, decrease response times, and enhance customer loyalty. The platform integrates live chat, email, and social media, providing a unified communication solution for customer queries.
What is Desku used for?
- Chatbot creation
- Shared email inboxes
- Streamlining communication by integrating live chat, email, and social media into one platform
- Automated responses with an AI-powered assistant for continuous customer support
- Features tailored for different industries for specific needs
- Integration with e-commerce platforms like WooCommerce, Ecwid, and Shopify
- Customizable live chat forms to align with brand image
- Creation of chatbots through a drag-and-drop interface for tailored support
- Upcoming marketing and automation features such as forms, landing pages, email sequences
- 14-day free trial for users to assess features and benefits
- Support for a unified messaging platform for all social media platforms
- Automated ticket management process for efficiency
- Real-time assistance
- Ticket management
- Macros
- Views creation
- Ticket automation
- Custom views creation
- Live chat form customization
- Marketing automation features
- AI-powered customer knowledge base
- Real-time customer communication support
- Unified communication platform
- Integrated live chat, email, and social media into one platform
- Provide specific features tailored for different industries
- Integrate with e-commerce platforms like WooCommerce, Ecwid, and Shopify
- Use AI-powered assistant for customer support
- Offer helpdesk software with features like ticket management, macros, and views
- Customize live chat forms
- Create chatbots using a drag-and-drop interface
- Upcoming marketing and automation features
- Offer a 14-day free trial
- Support and integrate with various platforms for comprehensive customer support service
- Customized solutions for industries
- Social media inboxes
- Macros and views
- Chat form customization
- Upcoming marketing features
Who is Desku for?
- Customer service representatives
- Sales professionals
- Support Teams
- Marketing professionals
- E-commerce businesses
- Retail
- Education
- NGOs
- Ecommerce businesses
- Customer Support Representatives
- Customer service agents
- E-commerce business owners
How to use Desku?
To use Desku effectively, follow these steps:
-
Unified Communication: Desku integrates live chat, email, and social media messages into one platform for efficient communication.
-
Industry-Specific Features: Enjoy tailored features for different industries, including shared email inboxes, social media management, and live chat support.
-
E-commerce Integration: Seamlessly integrate with popular e-commerce platforms like WooCommerce, Ecwid, and Shopify for streamlined customer support management.
-
AI-Powered Assistance: Leverage Desku's AI-driven assistant for automated responses and instant customer support, enhancing service responsiveness.
-
Helpdesk Software: Utilize ticket management, macros, and ticket automation features for organized query handling and improved response times.
-
Customization: Personalize your live chat forms and create customized chatbots using the intuitive drag-and-drop interface.
-
Upcoming Features: Stay tuned for upcoming marketing and automation features such as forms, marketing automation, email sequences, and templates.
-
Free Trial: Explore Desku through a 14-day free trial to evaluate its benefits and decide on continuing with its services.
-
Resource Guides: Delve deeper into Desku's capabilities through resource guides, blogs, and online information for a comprehensive understanding.
Pros
- Unified communication platform
- Integrated live chat
- Email and social integration
- Customized solutions for industries
- Shared email inboxes
- Social media inboxes
- Customer knowledge base
- E-commerce platform support
- Real-time assistance
- Intuitive platform
Cons
- No included pricing information
- No mobile app noted
- Lack of integrations listed
- Features dependent on upcoming updates
- Possibly complex platform navigation
- Overwhelming amount of features
Desku FAQs
-
How does Desku integrate live chat, email, and social media into one platform?
- Desku integrates live chat, email, and social media into its platform by consolidating all incoming messages from these channels into a centralized system for streamlined communication and efficient management of customer queries.
-
Can Desku integrate with e-commerce platforms like WooCommerce, Ecwid, and Shopify?
- Yes, Desku can integrate with popular e-commerce platforms such as WooCommerce, Ecwid, and Shopify, allowing businesses to manage customer support directly from their preferred e-commerce platform.
-
What features does Desku's helpdesk software provide?
- Desku's helpdesk software offers ticket management, macros, views, and ticket automation features to handle customer queries more effectively by organizing tickets and enabling rapid responses.
-
Can I customize my live chat form with Desku?
- Yes, Desku allows users to customize their live chat forms, providing businesses the opportunity to align chat forms with their brand image and streamline their live chat experience according to their specific needs.
-
Does Desku offer a free trial?
- Yes, Desku offers a 14-day free trial for potential users to assess its features and benefits without commitments.
-
What platforms does Desku support or integrate with?
- Desku integrates with various platforms, including popular e-commerce platforms like WooCommerce, Ecwid, and Shopify, and offers a unified messaging platform for consolidation of messages from multiple social media platforms into a single system.
Get started with Desku
Desku reviews
Aarav Sharma
December 2, 2024
What do you like most about using Desku?
I appreciate the integration capabilities Desku offers. It combines chat, email, and social media in one place, which makes it easy for my team to track customer interactions.
What do you dislike most about using Desku?
The AI assistant sometimes struggles with understanding complex queries, leading to frustration for both my team and customers.
What problems does Desku help you solve, and how does this benefit you?
Desku helps centralize our customer support efforts, reducing response times significantly. However, the AI needs improvement to better handle more nuanced customer inquiries.
How would you rate Desku?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Marie Dubois
November 18, 2024
What do you like most about using Desku?
The user interface is quite intuitive and easy to navigate, which made onboarding my team relatively painless.
What do you dislike most about using Desku?
Sometimes the notifications can be overwhelming, especially when multiple inquiries come in at once.
What problems does Desku help you solve, and how does this benefit you?
Desku has streamlined our support process, allowing us to manage various platforms effectively. This leads to better customer engagement and satisfaction.
How would you rate Desku?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
James Smith
December 8, 2024
What do you like most about using Desku?
I love how it integrates with e-commerce platforms like Shopify, making customer inquiries related to orders much easier to handle.
What do you dislike most about using Desku?
The pricing is a bit steep for smaller businesses, which might deter some potential users.
What problems does Desku help you solve, and how does this benefit you?
Desku has helped reduce the time spent on customer queries, allowing my team to focus on more complex issues. This ultimately enhances our customer service quality.
How would you rate Desku?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Desku alternatives
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.
4.25
0
