Desku

What is Desku?

Desku is a comprehensive help desk software designed to enhance customer support and retention. It integrates live chat, email, and social media platforms into a unified system, streamlining communication and customer service processes. Desku offers industry-specific solutions, shared email and social media inboxes, real-time assistance, and integration with e-commerce platforms like WooCommerce, Ecwid, and Shopify. Notably, Desku features an AI-powered assistant for automated customer support and personalized interactions, along with upcoming marketing and automation tools to drive effective customer engagement.

Who created Desku?

Desku was created by a team aiming to automate customer service tasks and boost sales through AI-driven customer support solutions. The software was launched on January 13, 2023. Desku's AI features, including Eva AI for customers and AI Co-Pilot for teams, enable businesses to automate responses, decrease response times, and enhance customer loyalty. The platform integrates live chat, email, and social media, providing a unified communication solution for customer queries.

What is Desku used for?

• Chatbot creation
• Shared email inboxes
• Streamlining communication by integrating live chat, email, and social media into one platform
• Automated responses with an AI-powered assistant for continuous customer support
• Features tailored for different industries for specific needs
• Integration with e-commerce platforms like WooCommerce, Ecwid, and Shopify
• Customizable live chat forms to align with brand image
• Creation of chatbots through a drag-and-drop interface for tailored support
• Upcoming marketing and automation features such as forms, landing pages, email sequences
• 14-day free trial for users to assess features and benefits
• Support for a unified messaging platform for all social media platforms
• Automated ticket management process for efficiency
• Real-time assistance
• Ticket management
• Macros
• Views creation
• Ticket automation
• Custom views creation
• Live chat form customization
• Marketing automation features
• AI-powered customer knowledge base
• Real-time customer communication support
• Unified communication platform
• Integrated live chat, email, and social media into one platform
• Provide specific features tailored for different industries
• Integrate with e-commerce platforms like WooCommerce, Ecwid, and Shopify
• Use AI-powered assistant for customer support
• Offer helpdesk software with features like ticket management, macros, and views
• Customize live chat forms
• Create chatbots using a drag-and-drop interface
• Upcoming marketing and automation features
• Offer a 14-day free trial
• Support and integrate with various platforms for comprehensive customer support service
• Customized solutions for industries
• Social media inboxes
• Macros and views
• Chat form customization
• Upcoming marketing features

Who is Desku for?

• Customer service representatives
• Sales professionals
• Support Teams
• Marketing professionals
• E-commerce businesses
• Retail
• Education
• NGOs
• Ecommerce businesses
• Customer Support Representatives
• Customer service agents
• E-commerce business owners

How to use Desku?

To use Desku effectively, follow these steps:

1. Unified Communication: Desku integrates live chat, email, and social media messages into one platform for efficient communication.

2. Industry-Specific Features: Enjoy tailored features for different industries, including shared email inboxes, social media management, and live chat support.

3. E-commerce Integration: Seamlessly integrate with popular e-commerce platforms like WooCommerce, Ecwid, and Shopify for streamlined customer support management.

4. AI-Powered Assistance: Leverage Desku's AI-driven assistant for automated responses and instant customer support, enhancing service responsiveness.

5. Helpdesk Software: Utilize ticket management, macros, and ticket automation features for organized query handling and improved response times.

6. Customization: Personalize your live chat forms and create customized chatbots using the intuitive drag-and-drop interface.

7. Upcoming Features: Stay tuned for upcoming marketing and automation features such as forms, marketing automation, email sequences, and templates.

8. Free Trial: Explore Desku through a 14-day free trial to evaluate its benefits and decide on continuing with its services.

9. Resource Guides: Delve deeper into Desku's capabilities through resource guides, blogs, and online information for a comprehensive understanding.