Desku
3.25
0
Desku enhances customer support by unifying chat, email, and social media, with AI assistance and e-commerce integration.
Desku Reviews
3.25
Based on 12 reviews
How would you rate Desku?
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Liam Nguyen
January 13, 2025
What do you like most about using Desku?
The real-time assistance feature is a game-changer for our support team as it allows us to respond promptly.
What do you dislike most about using Desku?
I noticed some lag when integrating with third-party applications, which can be frustrating during peak hours.
What problems does Desku help you solve, and how does this benefit you?
Desku significantly reduces the response time to customer queries, which in turn increases our customer retention rate.
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Vera Petrov
January 2, 2025
What do you like most about using Desku?
I appreciate the concept of integrating different platforms into one solution.
What do you dislike most about using Desku?
The execution is lacking; the AI is often unable to provide the right answers and requires human intervention frequently.
What problems does Desku help you solve, and how does this benefit you?
While it does help in consolidating communication, the tool's inefficiencies can lead to more work rather than simplifying it.
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Tariq Farooq
December 30, 2024
What do you like most about using Desku?
The platform is user-friendly, which makes it easy to train new employees.
What do you dislike most about using Desku?
The AI is not as robust as I had hoped, often providing vague responses.
What problems does Desku help you solve, and how does this benefit you?
Desku helps manage multiple channels, but the lack of effective AI means we still spend a lot of time on basic inquiries.
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Emilie Leroux
December 23, 2024
What do you like most about using Desku?
The idea of unified communication for customer support is appealing.
What do you dislike most about using Desku?
The actual performance doesn’t match the expectations; I often need to manually intervene in chats.
What problems does Desku help you solve, and how does this benefit you?
It centralizes communication but hasn't significantly improved our response times due to reliance on manual support.
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Sofia Khan
December 21, 2024
What do you like most about using Desku?
The shared inbox feature is fantastic! It helps us collaborate better as a team and ensures no customer query goes unanswered.
What do you dislike most about using Desku?
Occasionally, the AI responses feel generic and lack personalization, which can be frustrating for customers.
What problems does Desku help you solve, and how does this benefit you?
Desku has helped us manage multiple channels effectively, which enhances our response times and customer satisfaction ratings.
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Nisha Thapa
December 17, 2024
What do you like most about using Desku?
The shared inbox feature is useful for team collaboration.
What do you dislike most about using Desku?
The learning curve was steeper than anticipated, especially for team members not tech-savvy.
What problems does Desku help you solve, and how does this benefit you?
Desku assists in managing customer interactions but requires better training resources for teams to utilize its features fully.
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Yara Zhang
December 17, 2024
What do you like most about using Desku?
I like the ability to manage multiple communication channels from one platform. It simplifies the workflow.
What do you dislike most about using Desku?
The customer support from Desku itself has been less responsive than expected when I faced issues.
What problems does Desku help you solve, and how does this benefit you?
Desku helps in organizing customer inquiries better, but it needs to work on its support and AI functionalities.
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James Smith
December 8, 2024
What do you like most about using Desku?
I love how it integrates with e-commerce platforms like Shopify, making customer inquiries related to orders much easier to handle.
What do you dislike most about using Desku?
The pricing is a bit steep for smaller businesses, which might deter some potential users.
What problems does Desku help you solve, and how does this benefit you?
Desku has helped reduce the time spent on customer queries, allowing my team to focus on more complex issues. This ultimately enhances our customer service quality.
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Zara Mohammed
December 6, 2024
What do you like most about using Desku?
The automated responses save our team a lot of time, allowing us to focus on more complex issues.
What do you dislike most about using Desku?
At times, the AI assistant isn't very accurate, leading to miscommunication with customers.
What problems does Desku help you solve, and how does this benefit you?
Desku streamlines our support workflow, increasing efficiency, but improvements in AI accuracy would enhance the experience further.
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Aarav Sharma
December 2, 2024
What do you like most about using Desku?
I appreciate the integration capabilities Desku offers. It combines chat, email, and social media in one place, which makes it easy for my team to track customer interactions.
What do you dislike most about using Desku?
The AI assistant sometimes struggles with understanding complex queries, leading to frustration for both my team and customers.
What problems does Desku help you solve, and how does this benefit you?
Desku helps centralize our customer support efforts, reducing response times significantly. However, the AI needs improvement to better handle more nuanced customer inquiries.
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Omar Al-Hassan
November 29, 2024
What do you like most about using Desku?
The integration with social media platforms is a strong point; it allows us to engage customers where they are most active.
What do you dislike most about using Desku?
The setup process was a bit complex, and I feel more guidance would have been helpful.
What problems does Desku help you solve, and how does this benefit you?
Desku helps in consolidating customer communications, but it requires further refinement in its AI capabilities to be truly effective.
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Marie Dubois
November 18, 2024
What do you like most about using Desku?
The user interface is quite intuitive and easy to navigate, which made onboarding my team relatively painless.
What do you dislike most about using Desku?
Sometimes the notifications can be overwhelming, especially when multiple inquiries come in at once.
What problems does Desku help you solve, and how does this benefit you?
Desku has streamlined our support process, allowing us to manage various platforms effectively. This leads to better customer engagement and satisfaction.
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