AI Customer Service Tools

Agent23.AI is a platform designed to generate AI conversational agents, commonly known as chatbots, aimed at enhancing customer service, support, and sales teams of businesses. The tool offers customization of chatbots using proprietary data for superior engagement, rapid deployment, and GDPR compliance. Key features include support for structured and unstructured data, native third-party integration, API integration options, and continuous data synchronization. Agent23.AI optimizes chatbots for lead generation, faster customer service, and customer engagement by training them with business knowledge bases and guides. The platform ensures data integrity and security with high standards of accuracy and privacy practices.

Yellow.ai is a customer service tool that offers AI-powered automation for enterprises, aiming to streamline customer service operations with accurate, fast, and human-like interactions across various channels. It provides dynamic AI agents for achieving 90% automation, offering 24/7 support and proactive solutions to reduce customer effort. Yellow.ai also supports over 35 channels, communicates in 135+ languages, and ensures empathetic conversations through dynamic AI agents. The platform integrates with top contact center solutions and provides tools for agents such as sentiment detection, coaching insights, and smart workflow automation. Additionally, Yellow.ai offers enterprise-grade security measures and certifications to protect sensitive data and maintain compliance practices, along with expert professional services to minimize risks and ensure successful deployment.

For customer service leaders, Yellow.ai helps transform contact center operations by providing real-time metrics, user journey visualization, and instant knowledge access through Knowledge AI. The platform enables the creation of dynamic AI agents with prompts, customization options, and advanced agent tools for streamlined support operations. Yellow.ai empowers businesses to automate interactions with customers and employees across various channels and languages, delivering actionable outcomes while reducing costs through its Dynamic Automation Platform.

WizyChat is a customer service tool that offers custom GPT chatbots trained on specific data to automate interactions on websites without the need for coding. These chatbots are easy to integrate, enhance customer engagement through dynamic responses, continuously improve with artificial intelligence, and provide analytics for performance monitoring. WizyChat caters to various industries such as marketing, sales, support, education, enterprise, and healthcare, allowing users to create tailored chatbots using the Visual Builder tool and integrate with platforms like Zapier, Slack, and WordPress.

Sendbird is a communication API platform that offers various tools for customer engagement, including live chat, video, AI chatbots, and omnichannel business messaging. It is trusted by over 4,000 apps globally and is chosen by business and engineering leaders for its enterprise-level scale, security, and compliance. With features like one-way messages, two-way communications (chat, voice, video), and autonomous conversations powered by AI chatbots, Sendbird provides a comprehensive solution for enhancing customer interactions and experiences.

One key aspect of Sendbird is its ease of use for developers, offering intuitive APIs, sample apps, tutorials, and free trials to facilitate quick integration. The platform also supports customization through APIs, SDKs, and UI Kits for chat, voice, video, AI chatbots, SMS, and various messaging apps, allowing developers to create rich communication experiences without worrying about operational complexity.

Overall, Sendbird focuses on building connections in a digital world, emphasizing authenticity in conversations over mere text messages and aiming to provide a more personalized and engaging digital communication experience for businesses and end-users.

Sendbird's features include:

• Custom chatbot interface design
• No coding required for chatbot creation
• Bot training with own data
• Chatbot trial before production
• Various automation features like suggested replies, custom responses, and workflows
• Engagement tracking analytics
• Multilingual support
• Integration with Salesforce
• Widget theme customization
• White labeling
• Typing indicator feature
• Feedback collection features
• Multiple bot programming languages
• Planned integrations with various platforms like Notion and Google Drive .

VivoChat is an AI ChatBot designed for websites to enhance customer interaction and engagement. It employs advanced artificial intelligence to understand and respond to user inquiries in real-time. VivoChat ensures that customer queries are addressed promptly, leading to increased engagement, potentially higher conversion rates, and improved customer satisfaction. The key features include real-time interaction, intelligent responses, 24/7 customer support, increased engagement, and seamless integration with websites. Additionally, VivoChat offers multiple language support, custom solutions, and a competitive pricing structure. The use of VivoChat can contribute to a more interactive and satisfying user experience on websites.

Chatfuro is an AI-powered chatbot tool designed for streamlined workflows in customer service. It allows users to create and deploy chatbots without coding requirements directly from various document formats like PDFs, Excel, and Markdown. The platform offers smart replies, collaboration features, and lead management functionalities. Chatfuro supports training chatbots on websites, links, and documentation pages, and provides performance tracking through an advanced dashboard. The tool integrates with different systems, supports rich content formats, and helps in generating and nurturing leads while enhancing brand experience. It is positioned as a solution for handling support requests at scale and improving customer experience, offering a user-friendly interface accessible to individuals without technical skills.

Level AI is an advanced artificial intelligence tool aimed at enhancing customer experience, intelligence, and automation for contact centers. It provides end-to-end solutions for customer service teams, focusing on empowering teams to deliver exceptional customer experiences through AI-generated coaching plans, evidence-based feedback, progress tracking, and communication enhancements. The tool offers real-time intelligence, actionable insights, and automates manual workflows to allow teams to focus on high-priority tasks. Additionally, Level AI features enterprise-ready Generative AI tailored for security and customizable needs, with capabilities such as 100% Auto QA solutions, customer feedback analysis, and business insights derived from customer interactions. The platform aims to optimize team performance, reduce onboarding time, and accelerate learning through advanced AI technologies.

Aissist is a Generative AI Assistant designed specifically for businesses, offering a tailored solution to enhance productivity and scalability for fast-growing SMBs. It is built from scratch with Generative AI technology, making it easy to set up and cost-effective to use.

Autodm is a conversational AI agent designed to enhance customer engagement and facilitate content discovery for both public and private organizations. It is a no-code tool that allows users to configure the agent to respond to inquiries with a tone and accuracy that resembles human interactions. By integrating Autodm into communication channels, businesses can offer a more interactive and personalized experience for customers. The AI agent can deliver responses in natural language, ensuring a seamless conversational flow and enabling organizations to build and deploy a generative AI conversational agent without coding expertise. Autodm aims to optimize customer engagement, enable content discovery, provide quick and accurate responses, and enhance customer support systems, fostering a more enjoyable user experience and streamlining content discovery processes.

Respond.io is an AI-powered platform specializing in efficient conversation management for customer engagement across various channels such as WhatsApp, email, and social media. It provides tools for capturing leads, automating interactions, and is primarily used in conversational sales, marketing, and support across industries like Ecommerce, Healthcare, Automotive, and SaaS sectors. The platform can capture leads from offline sources, integrate with various systems like Google Business Messages and WhatsApp Business Platform, and offers comprehensive reporting features for actionable insights from conversations and agent performance in real-time.

Respond.io was founded in 2017 by Gerardo Salandra, Iaroslav Kudritskiy, and Hassan Ahmed to address the need for tools to enable businesses to respond to customer queries on messaging apps efficiently. The platform has evolved to empower over 10,000 brands in more than 85 countries, providing conversation management software tailored for chat in sales and marketing operations. It offers an Omni-channel integration that allows businesses to engage with customers across various platforms like Email, WhatsApp, and Social Media from a single platform, ensuring consistent and seamless communication on the customer's preferred channel.

BoldDesk by Syncfusion is a customer service software solution designed to streamline customer support operations through features such as a ticketing system, knowledge base, task management capabilities, and Generative AI for automation. The software can be customized to suit specific business needs, integrates with various applications, and offers mobile apps for convenient customer assistance from anywhere. Syncfusion provides an affordable and transparent pricing model for BoldDesk, ensuring scalability and straightforward cost structures for organizations of different sizes. The service includes features like automated ticket assignments, workflow rules, SLA enforcement, agent shifts, and collaboration tools, making it a comprehensive solution for optimizing customer support processes.

Autoreviews AI is an intelligent automation tool designed to streamline the process of responding to customer reviews and feedback across various platforms. It offers businesses the ability to automatically generate responses to feedback, saving time on manual responses and providing valuable business insights through feedback analysis. The tool has features like adaptive learning, brand voice consistency, and cross-platform compatibility, making it beneficial for businesses of all sizes looking to manage their reviews efficiently and authentically.

Comments Analytics, categorized as a Customer Service Tool, is an AI-powered tool designed to extract and analyze customer feedback from various sources like videos, social media, and product pages. It offers valuable insights by utilizing features such as sentiment analysis, named entity recognition, key phrase extraction, and prediction of customer needs. This tool assists businesses in understanding customer sentiments, preferences, and areas for improvement, enabling them to enhance marketing strategies, product/service quality, and customer loyalty. It supports analysis in 23 languages, allows various input methods, and provides features like customizable analysis and visualization of comments with word clouds. While it offers significant benefits, some limitations include no code customization, limited language support, and a lack of real-time analysis and clear data privacy policy.

AsInstant is an AI-powered business assistant that provides comprehensive support to businesses, focusing on marketing and customer support management to improve operational efficiency, customer satisfaction, and business growth. It utilizes AI for personalized solutions, automating tasks, and offering valuable insights tailored to the specific needs of each business. AsInstant specializes in AI chatbots, workflow automation, and multi-channel support for managing interactions across various platforms like WhatsApp, Instagram, Messenger, and Google. The platform offers flexibility in integrations with popular platforms like WooCommerce, WordPress, and Shopify, and provides different pricing plans starting from $2950 per month. In addition to improving customer service and sales systems, AsInstant offers solutions for lead management, workflow development, and various client management and team management solutions.

Chat Thing is an AI-powered tool designed for creating chatbots from various data sources such as Notion, Google Docs, and websites. It works by training chatbots using existing data specific to various sources, allowing for more personalized and effective responses to user queries. The tool is built on ChatGPT, an AI language model that generates human-like responses for the chatbots. Chat Thing does not require coding skills or AI knowledge from users and can cater to specific industries or businesses by utilizing industry-specific data to tailor the chatbots to specific needs. Currently, Chat Thing offers a free tier for personal use and small projects, with plans for expansion and more data sources in the future.