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Whelp

Whelp

4.10

Manages customer queries via Voice, Email, Live Chat, SMS, and WhatsApp with AI-driven routing and CRM features.

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What is Whelp?

The Omnichannel Inbox Software by Whelp is an advanced customer support platform designed to streamline communication across various channels. Businesses can manage customer queries through Voice, Email, Live Chat, SMS, and WhatsApp with centralized interactions in a shared inbox. The software utilizes AI for intelligent routing, efficient prioritization, and automated responses, enhancing customer experience. It also functions as a CRM platform for storing customer information, enabling personalized assistance and improved satisfaction. Additionally, the software offers analytics and reporting tools for valuable insights into customer behavior and team performance.

Who created Whelp?

The Omnichannel Inbox Software By Whelp was created by Seymur Rasulov, who is the CEO at Whelp, Inc. The company is dedicated to enhancing customer communication efficiency by providing a platform that integrates various channels like Voice, Email, Live Chat, SMS, and WhatsApp. Whelp's AI-powered automations streamline customer inquiries and data management, offering a seamless and personalized service experience across multiple platforms. Based in New York, USA, Whelp serves over 550 companies in 16 countries.

Who is Whelp for?

Education
HR/Recruitment

How to use Whelp?

To use the Omnichannel Inbox Software by Whelp, follow these steps:

Connect with Customers: Utilize Voice, Email, Live Chat, SMS, and WhatsApp to provide personalized service efficiently.
Unified Customer View: Benefit from a single inbox that consolidates customer interactions and data in one place, boosting efficiency and customer satisfaction.
Customize Communication Campaigns: Easily customize and automate communication campaigns using platforms like WhatsApp, Telegram, Email, and Facebook Messenger.
Deploy Chatbots: Design and deploy chatbots through the platform to offer 24/7 service and quick responses to customer inquiries.
Automation for Ecommerce: Explore automation features tailored for Ecommerce businesses to enhance customer interactions.
Security and Team Collaboration: Ensure secure data handling with advanced encryption and collaborate effectively with team members and customers across various channels.
Omnichannel Support: Reach customers through various channels to communicate effectively regardless of their preferred platform.
AI-Powered Automation: Automate up to 60% of customer inquiries using AI chatbots, allowing agents to focus on complex issues.
Analytics and Reporting: Track and analyze performance and customer interactions through the built-in analytics and reporting tools.
Integration Capabilities: Easily integrate with a range of tools and platforms, streamlining workflows and enhancing productivity.

By following these steps, you can leverage the Omnichannel Inbox Software by Whelp to streamline customer communication, provide personalized service, and enhance overall customer satisfaction.

Whelp Pricing and plans

Paid plans start at $29/month and include:

Channels: LiveChat, Facebook Messenger, Telegram, Instagram, Email
Reporting and analytics - PREBUILT
Onboarding and adoption guidance
Broadcast (Mass Messaging on WhatsApp/SMS/Telegram/Email)
Customer Satisfaction Survey
Standard Plan

Whelp FAQs

What channels can businesses connect with customers through using Omnichannel Inbox Software By Whelp?: Businesses can connect with customers through SMS, voice, WhatsApp, WeChat, Messenger, email, and live chat.

How much can companies automate customer inquiries with the AI-based chatbot on the platform?: Companies can automate up to 60% of customer inquiries with the AI-based chatbot.

What is the main benefit of the Omnichannel Inbox Software's omnichannel approach?: The omnichannel approach ensures that all customer interactions are centralized in a shared inbox for easier tracking and management.

How does the Omnichannel Inbox Software enhance customer experience through AI capabilities?: The AI capabilities enable intelligent routing, efficient prioritization, and automated responses to enhance the overall customer experience.

What does the Omnichannel Inbox Software offer in terms of CRM capabilities?: The software functions as a comprehensive CRM platform, allowing businesses to store and access customer information, history, and preferences in one place for personalized assistance.

What kinds of insights can businesses gain through the analytics and reporting capabilities of the Omnichannel Inbox Software?: Businesses can gain insights into customer behavior, support team performance, and overall customer satisfaction to make informed decisions and improve customer support strategies.

Get started with Whelp

Go to whelp.co

Whelp reviews

How would you rate Whelp?

What’s your thought?

4.10

Elvin Huseynov January 6, 2025

What do you like most about using Whelp?

I appreciate the omnichannel support that Whelp offers. It's convenient to manage customer queries from various platforms in one place.

What do you dislike most about using Whelp?

The AI-driven routing sometimes misroutes queries to the wrong department, which can frustrate both customers and agents.

What problems does Whelp help you solve, and how does this benefit you?

Whelp helps us streamline our customer service by centralizing communication. However, we still encounter issues with response accuracy that need improvement.