Whelp
4.10
0
Manages customer queries via Voice, Email, Live Chat, SMS, and WhatsApp with AI-driven routing and CRM features.
Whelp Reviews
4.10
Based on 10 reviews
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Samir Rzayev
January 15, 2025
What do you like most about using Whelp?
The AI features are impressive! They help prioritize urgent queries effectively.
What do you dislike most about using Whelp?
Sometimes, the system can be slow to load, especially during peak times.
What problems does Whelp help you solve, and how does this benefit you?
Whelp helps us reduce response times, which is crucial for maintaining customer loyalty.
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Aleksey Petrov
January 10, 2025
What do you like most about using Whelp?
The integration with WhatsApp is a game changer for us. It allows us to reach customers where they are most comfortable.
What do you dislike most about using Whelp?
I find the search functionality lacking; it can be tough to find past conversations quickly.
What problems does Whelp help you solve, and how does this benefit you?
Whelp helps us manage a large volume of inquiries, but we still face challenges with the accuracy of the AI routing.
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Rena Makhmudova
January 8, 2025
What do you like most about using Whelp?
The analytics tools provide great insights into customer behavior, which helps us tailor our services.
What do you dislike most about using Whelp?
The pricing could be more competitive. It's on the higher side for small businesses.
What problems does Whelp help you solve, and how does this benefit you?
Whelp enables us to respond to customer inquiries more promptly, leading to enhanced customer experience.
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Elvin Huseynov
January 6, 2025
What do you like most about using Whelp?
I appreciate the omnichannel support that Whelp offers. It's convenient to manage customer queries from various platforms in one place.
What do you dislike most about using Whelp?
The AI-driven routing sometimes misroutes queries to the wrong department, which can frustrate both customers and agents.
What problems does Whelp help you solve, and how does this benefit you?
Whelp helps us streamline our customer service by centralizing communication. However, we still encounter issues with response accuracy that need improvement.
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Kamran Aliyev
January 4, 2025
What do you like most about using Whelp?
The automated responses feature saves us a lot of time, especially for common queries. It allows our agents to focus on more complex issues.
What do you dislike most about using Whelp?
Sometimes the AI misinterprets customer inquiries, leading to irrelevant responses. This can be frustrating for users.
What problems does Whelp help you solve, and how does this benefit you?
Whelp helps us manage high volumes of customer interactions effectively. This results in happier customers and better overall satisfaction.
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Fidan Jafarova
December 30, 2024
What do you like most about using Whelp?
The CRM features are excellent! It allows us to keep track of customer history and interactions seamlessly.
What do you dislike most about using Whelp?
It would be great to have a mobile app for on-the-go access. Currently, we rely on desktop usage.
What problems does Whelp help you solve, and how does this benefit you?
Whelp has improved our customer satisfaction scores significantly. By managing queries better, we've seen a decrease in response time.
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Leyla Muradova
December 14, 2024
What do you like most about using Whelp?
The centralized inbox feature is extremely helpful. It allows our team to handle inquiries efficiently and ensures nothing gets overlooked.
What do you dislike most about using Whelp?
I find the reporting features a bit lacking compared to other tools. We need more granular analytics to track team performance.
What problems does Whelp help you solve, and how does this benefit you?
Whelp has significantly improved our response times. By having all channels integrated, we can provide faster service to our clients.
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Aysel Guliyeva
December 14, 2024
What do you like most about using Whelp?
I love how user-friendly the interface is. It's easy for our team to learn and use, which means less training time.
What do you dislike most about using Whelp?
At times, the notifications can be overwhelming with too many alerts, but we manage to adjust the settings to mitigate this.
What problems does Whelp help you solve, and how does this benefit you?
Whelp has streamlined our communication processes, allowing us to manage customer queries more effectively and improve our service delivery.
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Taleh Khalilov
December 12, 2024
What do you like most about using Whelp?
I really like the user interface; it’s clean and easy to navigate. Our team picked it up quickly.
What do you dislike most about using Whelp?
There are some minor bugs, but they haven't significantly impacted our use.
What problems does Whelp help you solve, and how does this benefit you?
Whelp allows us to manage customer interactions much more efficiently, which has led to higher customer satisfaction.
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Rashad Hasanov
December 10, 2024
What do you like most about using Whelp?
The ability to integrate multiple communication channels is fantastic. We can track all conversations in one place.
What do you dislike most about using Whelp?
I think the customization options for automated responses could be improved. Sometimes, they feel too generic.
What problems does Whelp help you solve, and how does this benefit you?
Whelp has made it easier to manage customer relationships, ensuring we can provide timely assistance and personalized service.
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