Macha
2.50
0
Macha is an AI support tool for Shopify, resolving 50% of queries instantly and integrating with Gorgias and Zendesk.
Macha Reviews
2.50
Based on 6 reviews
How would you rate Macha?
What’s your thought?
Javier Gonzalez
December 26, 2024
What do you like most about using Macha?
I can't say there is much I like; the tool was hard to set up and integrate with our existing systems.
What do you dislike most about using Macha?
It frequently gives incorrect answers, causing frustration for both customers and our support staff.
What problems does Macha help you solve, and how does this benefit you?
Unfortunately, Macha hasn't effectively solved any problems for us. It has led to more confusion among customers instead of alleviating their concerns.
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Lucia Martinez
December 25, 2024
What do you like most about using Macha?
The integration with our existing support systems is a plus, but that’s about it.
What do you dislike most about using Macha?
The AI often misunderstands context and provides irrelevant answers, which frustrates customer interactions.
What problems does Macha help you solve, and how does this benefit you?
It helps to reduce ticket volume but doesn't provide reliable answers, therefore it doesn't ultimately improve customer satisfaction.
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Anika Verma
December 18, 2024
What do you like most about using Macha?
I like that Macha can respond to about 50% of tickets automatically, which is great for routine inquiries.
What do you dislike most about using Macha?
The interface could be more user-friendly, and sometimes the AI responses feel a bit robotic.
What problems does Macha help you solve, and how does this benefit you?
It helps in reducing the number of support tickets significantly, allowing my team to focus on more complex issues. However, I think it needs improvement in understanding varied customer queries.
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Rajesh Nair
December 4, 2024
What do you like most about using Macha?
Macha is good at handling basic order queries, which saves our team a lot of time.
What do you dislike most about using Macha?
The AI's capabilities are somewhat limited, especially when it comes to more detailed questions.
What problems does Macha help you solve, and how does this benefit you?
It significantly reduces the number of simple inquiries that reach our support team, allowing us to focus on more complex customer issues.
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Pablo Ramos
November 24, 2024
What do you like most about using Macha?
I appreciate that Macha integrates with Zendesk and Gorgias, which are tools we already use. This makes it somewhat easier to implement.
What do you dislike most about using Macha?
The AI struggles with complex queries. It often fails to provide accurate responses for questions that aren't straightforward.
What problems does Macha help you solve, and how does this benefit you?
Macha does help with basic order tracking inquiries, which reduces the workload for my customer support team, but the benefit is limited due to its inability to handle more intricate concerns.
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Aditi Sharma
November 20, 2024
What do you like most about using Macha?
Macha does help with quick responses to standard queries, which is helpful.
What do you dislike most about using Macha?
The AI is not very intuitive and often needs reprogramming for our specific needs.
What problems does Macha help you solve, and how does this benefit you?
It alleviates some stress from my support team by handling simple inquiries, but it doesn't fully replace human interaction.
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