Macha
2.50
0
Macha is an AI support tool for Shopify, resolving 50% of queries instantly and integrating with Gorgias and Zendesk.
What is Macha?
Macha is an AI-powered support tool designed for Shopify stores. It integrates with platforms like Gorgias and Zendesk to handle repetitive queries and reduce ticket volumes. Macha can resolve up to 50% of support tickets instantly by leveraging its AI capabilities tailored to the Shopify ecosystem. It provides accurate responses to customer queries, including order tracking and follow-up questions, and seamlessly integrates with existing support systems for a smooth transition between AI and human agents.
Who created Macha?
Macha was created by Abbas, one of the co-founders of the company. The AI-powered support tool was launched on August 30, 2023. Macha is specifically designed for Shopify stores, integrating with popular ticketing platforms like Gorgias and Zendesk. It helps users handle redundant queries and reduce overall ticket volumes by resolving up to 50% of support tickets instantly through its AI capabilities. Macha understands the complexities of the Shopify ecosystem, including products, variants, customer data, purchase history, workflows, and policies, ensuring accurate and relevant responses to customer queries.
What is Macha used for?
- Onsra uses Macha AI to serve customers across 4 geographies, using multiple languages allowing instant answers
- Tames high ticket volumes and slow response times with Macha's AI self-serve portal, handling L1 queries and handing off the rest to live agents
- Solving a unique WISMO challenge with Macha's AI self-serve portal, empowering agents with actionable ticket insights on Zendesk
- Macha AI is designed for Shopify stores, integrating with platforms like Gorgias and Zendesk, resolving up to 50% of support tickets instantly
- Addresses common customer concerns such as order tracking and follow-up questions, retrieving real-time order details and shipping policies
- Significantly reduces support team workload, potential ticket volume reductions of up to 50%, allowing agents to focus on complex inquiries
- Trusted by numerous Shopify and Shopify Plus stores, offering fast support, enhancing customer satisfaction, and streamlining support operations
- Provides accurate and relevant answers by understanding Shopify ecosystem intricacies and integrating with support tools for seamless handoff between AI and human agents
- Deep knowledge of Shopify, integration with support systems, valuable for enhancing customer satisfaction and streamlining support operations
- Eliminates the need for support teams to learn new tools, enhances efficiency, reduces overall ticket volumes, and allows focus on complex inquiries
- Use Macha AI to serve customers with instant answers across multiple languages and geographies
- Tame high ticket volumes and slow response times by using Macha's AI self-serve portal for handling L1 queries and seamlessly transitioning to live agents
- Solve unique challenges using Macha's AI self-serve portal and empower agents with actionable ticket insights on Zendesk
- Resolve up to 50% of support tickets instantly for Shopify stores with Macha AI
- Reduce overall ticket volumes and handle redundant queries efficiently with Macha AI for Shopify stores
- Provide accurate and relevant answers to customer queries related to order tracking and follow-up using Macha AI for Shopify
- Integrate Macha AI with support and ticketing tools like Gorgias and Zendesk for seamless AI-human agent handoff
- Enhance customer satisfaction and streamline support operations for Shopify stores using Macha AI
- Significantly reduce support team workload with Macha AI, potentially reducing ticket volumes by up to 50%
- Handle complex inquiries more efficiently and improve overall support team efficiency with Macha AI
- Onsra uses Macha AI to serve their customers across 4 geographies, using multiple languages allowing customers to get instant answers
- Tames high ticket volumes and slow response times with Macha's AI self-serve portal, solving all L1 queries; and seamlessly hands off the rest to their live agents
- Solved a unique WISMO challenge with Macha's AI self-serve portal; while empowering agents with actionable ticket insights on Zendesk
- Macha is an AI-powered support tool specifically designed for Shopify stores. It seamlessly integrates with popular ticketing platforms like Gorgias and Zendesk, allowing users to handle redundant queries and reduce overall ticket volumes
- Retrieve real-time order details and shipping policies to provide timely and accurate responses
- Integrates with existing support and ticketing tools like Gorgias and Zendesk, ensuring a seamless handoff between AI and human support agents
- Significantly reduce support team workload, with potential ticket volume reductions of up to 50%
- Trusted by numerous Shopify and Shopify Plus stores, offering blazing-fast support to customers
- Enhances customer satisfaction and streamlines support operations for Shopify stores
- Provides accurate and relevant answers to customer queries by understanding Shopify ecosystem intricacies
Who is Macha for?
- Shopify Store Owners
How to use Macha?
To effectively use Macha, follow these steps:
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Free Trial and Signup:
- Sign up for a 2-week free trial without the need for a credit card.
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Choose Your Plan:
- Select a plan based on your needs: Professional, Organization, or Enterprise.
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Onboarding:
- Enjoy fully-assisted free onboarding with a dedicated success manager ensuring a hassle-free setup tailored to your requirements.
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AI Features:
- Benefit from AI-powered support features like automated workflows, 24/7 self-service portal, order tracking with AI summaries, and quick shortcuts to resources.
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Shopify Integration:
- Seamlessly integrate with Shopify to leverage features like product integrations, live-sync, order tracking journeys, and handling order cancellation requests.
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Zendesk Integration:
- For using the Zendesk App, ensure you have an active Zendesk instance as it's a requirement.
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Self-Service Portal:
- Utilize the Self-Service Portal to enable customers to address basic queries without raising tickets.
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Zendesk App Benefits:
- Enhance support agent responses and speed with AI tools integrated into Zendesk.
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Customer Support Enhancement:
- Macha understands Shopify intricacies, enabling up to 50% faster ticket resolutions and reducing the support team's workload.
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Real-time Assistance:
- Provide timely and accurate responses by retrieving order details and product information instantly with AI-powered support.
Pros
- Provide delightful on-brand customer support
- Easiest Go-Live Ever
- Dedicated Onboarding
- Dedicated Success Manager
- Zero Resources Needed
- Customer-Centric AI Support
- Customers can instantly resolve a large number of queries with AI powered support that's available 24/7
- With deep contextualization, Macha AI always keeps the customer at its core when suggesting possible actions and tasks as resolutions
- No credit cards. 30-day money back guarantee
- Takes the right action, every time
Cons
- No information provided about potential cons of using Macha AI tool in the available documents.
- No visible cons provided in the document.
Macha FAQs
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Do you have a free trial?
- Yes, absolutely! We have a 2 week free trial for both our products. No credit card required.
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Do I need to be a Shopify or Zendesk user to use Macha?
- For Self Service Portal - No. Our AI support works for every industry with tailor-made workflows. For Zendesk App - Yes. You need an active Zendesk instance, since it's a Zendesk app.
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What do Macha AI products do?
- Self Service Portal - As the name suggests, it helps customers address basic queries and requests by themselves without having to raise a ticket. Zendesk App - It helps your support agents provide better and faster responses to tickets with the help of AI powered tools.
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How long does onboarding take?
- We provide a white glove onboarding experience. Which means we support you throughout the on-boarding process. Self Service Portal - Less than 24 hours after knowledge base identification. Zendesk App - 15 mins. As simple as authenticating Zendesk integration.
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What if I'm not happy with the product?
- We have a 30 day money back guarantee - no questions asked.
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Do I need to pay for a demo or demo link?
- Absolutely not. You only pay once your 2 week free trial is complete and are happy to subscribe to the product.
Get started with Macha
Macha reviews
Pablo Ramos
November 24, 2024
What do you like most about using Macha?
I appreciate that Macha integrates with Zendesk and Gorgias, which are tools we already use. This makes it somewhat easier to implement.
What do you dislike most about using Macha?
The AI struggles with complex queries. It often fails to provide accurate responses for questions that aren't straightforward.
What problems does Macha help you solve, and how does this benefit you?
Macha does help with basic order tracking inquiries, which reduces the workload for my customer support team, but the benefit is limited due to its inability to handle more intricate concerns.
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Anika Verma
December 18, 2024
What do you like most about using Macha?
I like that Macha can respond to about 50% of tickets automatically, which is great for routine inquiries.
What do you dislike most about using Macha?
The interface could be more user-friendly, and sometimes the AI responses feel a bit robotic.
What problems does Macha help you solve, and how does this benefit you?
It helps in reducing the number of support tickets significantly, allowing my team to focus on more complex issues. However, I think it needs improvement in understanding varied customer queries.
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Javier Gonzalez
December 26, 2024
What do you like most about using Macha?
I can't say there is much I like; the tool was hard to set up and integrate with our existing systems.
What do you dislike most about using Macha?
It frequently gives incorrect answers, causing frustration for both customers and our support staff.
What problems does Macha help you solve, and how does this benefit you?
Unfortunately, Macha hasn't effectively solved any problems for us. It has led to more confusion among customers instead of alleviating their concerns.
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