Lifelike
3.91
0
Lifelike automates customer support with AI agents for voice, chat, and email, offering personalized, empathetic responses.
Lifelike Reviews
3.91
Based on 11 reviews
How would you rate Lifelike?
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Thabo Nkosi
January 14, 2025
What do you like most about using Lifelike?
The AI's ability to handle multiple channels—voice, chat, and email—is a game changer for our support team. It keeps everything in one place.
What do you dislike most about using Lifelike?
I’ve noticed that during high traffic periods, the AI can lag, which impacts response times. This could use some improvement.
What problems does Lifelike help you solve, and how does this benefit you?
By automating routine queries, we’ve reduced the workload on our human agents, allowing them to tackle more complex customer issues and improving overall efficiency.
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Fatou Diallo
January 12, 2025
What do you like most about using Lifelike?
I appreciate the quick setup and how easy it is to integrate with our existing systems.
What do you dislike most about using Lifelike?
Unfortunately, it doesn't always understand the local dialect, which can frustrate customers who use more informal language.
What problems does Lifelike help you solve, and how does this benefit you?
It does help with managing basic inquiries, but we still find ourselves needing human agents for more nuanced conversations.
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Emma O'Sullivan
January 4, 2025
What do you like most about using Lifelike?
The versatility of Lifelike is impressive. It adapts well to different customer scenarios, making it an invaluable tool.
What do you dislike most about using Lifelike?
I’ve faced occasional glitches that disrupt the conversation flow. Resolving these would enhance the user experience.
What problems does Lifelike help you solve, and how does this benefit you?
By automating standard inquiries, we've been able to reallocate resources to more critical support tasks, improving overall service quality.
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Amani Kamau
December 14, 2024
What do you like most about using Lifelike?
I love how the AI understands customer emotions and tailors its responses accordingly. It feels like a real conversation, which is crucial in customer service.
What do you dislike most about using Lifelike?
While I am generally satisfied, I think the analytics dashboard could be more user-friendly to better track performance metrics.
What problems does Lifelike help you solve, and how does this benefit you?
Lifelike has significantly reduced our response time and increased customer satisfaction ratings. It allows us to handle inquiries 24/7 without the need for extra staffing.
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Dewi Sutrisno
December 10, 2024
What do you like most about using Lifelike?
I really appreciate how Lifelike offers personalized responses that feel more human than traditional chatbots. The AI agents are capable of handling multiple queries at once, which improves our response time significantly.
What do you dislike most about using Lifelike?
Sometimes, the AI struggles with understanding complex queries and may provide responses that feel a bit scripted. It would be great if they could enhance the natural language processing capabilities.
What problems does Lifelike help you solve, and how does this benefit you?
Lifelike helps us manage high customer support volumes, especially during peak hours. By automating responses, we can focus our human resources on more complex issues, ultimately leading to better customer satisfaction.
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Rajesh Kumar
December 9, 2024
What do you like most about using Lifelike?
The empathetic responses from the AI agents are impressive. They really reflect the tone and context of customer inquiries, making interactions feel genuine.
What do you dislike most about using Lifelike?
Occasionally, the AI fails to provide the exact information needed for specific queries, which can frustrate users.
What problems does Lifelike help you solve, and how does this benefit you?
Lifelike has helped us scale our customer support without compromising on quality. By automating routine inquiries, we can dedicate more time to addressing complex issues.
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Nguyen Van Hoa
December 5, 2024
What do you like most about using Lifelike?
Lifelike makes customer interactions feel personal, which is essential for retaining clients. The empathy displayed by the AI is remarkable.
What do you dislike most about using Lifelike?
The initial setup process can be a bit cumbersome. A more streamlined approach would be appreciated.
What problems does Lifelike help you solve, and how does this benefit you?
Lifelike has helped us reduce response times and increase customer satisfaction significantly. Our clients feel heard and valued, which is vital for our business.
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Liam O'Neill
November 26, 2024
What do you like most about using Lifelike?
The ability of Lifelike to handle multiple channels is great. It makes our support more cohesive.
What do you dislike most about using Lifelike?
The occasional miscommunication can be an issue, especially with more complex customer inquiries.
What problems does Lifelike help you solve, and how does this benefit you?
It effectively reduces the workload for our support team, but we still need to keep an eye on the interactions to ensure quality.
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Chloe Martin
November 25, 2024
What do you like most about using Lifelike?
The ability to customize the AI agents according to our specific industry needs is fantastic. It allows for more relevant and accurate responses.
What do you dislike most about using Lifelike?
Sometimes, the AI misinterprets slang or regional phrases, which can lead to misunderstandings. A broader language database would help.
What problems does Lifelike help you solve, and how does this benefit you?
Lifelike has streamlined our customer support process, and we’ve seen a drop in repetitive queries, allowing our human agents to focus on more complex issues.
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Diego Gonzalez
November 24, 2024
What do you like most about using Lifelike?
The AI's ability to provide quick responses is beneficial for our busy support teams.
What do you dislike most about using Lifelike?
However, it lacks depth in understanding customer emotions in complex situations. This can lead to less effective resolutions.
What problems does Lifelike help you solve, and how does this benefit you?
While it helps manage volume, we still have to intervene regularly for complex queries, which defeats some of the purpose of automation.
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Ahmed Al-Farsi
November 20, 2024
What do you like most about using Lifelike?
Lifelike's integration with our existing support systems is seamless, making it easy to implement without major changes to our workflow.
What do you dislike most about using Lifelike?
The learning curve for setting up the AI agents was steeper than I expected. I wish there were more tutorials available to help new users.
What problems does Lifelike help you solve, and how does this benefit you?
The tool has reduced our response times, allowing us to handle more inquiries without needing additional staff. However, there are still some gaps in understanding customer intent.
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