Yuma AI

What is Yuma AI?

Yuma AI is an advanced automation tool designed to revolutionize customer support by seamlessly integrating with help desk software and providing exceptional support to large Shopify merchants. It offers intelligent features such as auto-tagging tickets, filtering spam and automated replies, autonomously addressing customer inquiries, and generating on-brand automated messages executed through AI. Yuma AI aims to improve efficiency, reduce costs, and enhance the overall customer experience by handling repetitive tasks and empowering human agents to focus on high-value activities that drive business growth.

Yuma AI's platform is specifically tailored to handle the unique demands of Shopify merchants, efficiently managing a wide range of support queries from pre-sales to post-sales and product troubleshooting. It offers capabilities such as order and payment management, subscription management, feedback and reviews handling, social media moderation, refunds, returns, exchanges guidance, shipping and delivery inquiries management, and pre-sales question support. Yuma AI's AI-powered chatbots operate 24/7, providing instant responses and personalized assistance to customers, ultimately ensuring that no customer inquiry goes unanswered.

Who created Yuma AI?

Yuma was created by Guillaume, a serial entrepreneur with over a decade of experience in Silicon Valley. Guillaume is a product builder known for taking ideas from zero to one. Yuma, his third startup, focuses on revolutionizing customer support through automation and cutting-edge AI technology. The company aims to streamline customer support operations, automate responses, and enhance the overall customer experience.

What is Yuma AI used for?

• Improve customer satisfaction
• Subscription management
• Tagging & Escalations
• Spam & Automated replies filtering
• Order & Payment Management
• Feedback & Reviews
• Post-Sales & Product Troubleshooting
• Social Media Moderation
• Refunds, Returns & Exchanges
• Shipping & Deliveries
• Pre-Sales Questions
• Automate mundane tasks and empower customer support experts
• Reduce operating costs by autonomously replying to customers and taking automated actions
• Improve customer satisfaction by answering customers quickly 24/7
• Scale operations without the need to hire additional staff
• Handle order and payment management inquiries autonomously
• Manage subscriptions seamlessly with automated responses
• Address feedback and reviews autonomously to protect brand reputation
• Provide post-sales and product troubleshooting support efficiently
• Moderate social media interactions with automated replies and alerts
• Guide customers on refunds, returns, exchanges, and shipping inquiries
• Intelligently Detect Customer Needs
• Reply with On-Brand Automated Messages
• Automate Your Most Sophisticated Processes
• Empower Your Experts with Productivity Tools
• Deliver round-the-clock, personalized support in any language
• Connect With Ease for E-commerce Integration
• Achieve Ticket Automation in Just 2 Months
• Improve Customer Satisfaction by Answering Customers Quicker
• Automate ticket responses
• Tag and escalate tickets based on intent
• Filter spam and automated replies
• Detect customer needs accurately and swiftly
• Automate complex processes like editing orders and subscriptions
• Handle pre-sales inquiries promptly
• Provide 24/7 personalized support in multiple languages and channels
• Integrate seamlessly with help desk software
• Offer valuable insights and analytics for support optimization
• Increase Agent Productivity
• Reduce Operating Costs
• Scale Without Hiring
• Achieve Ticket Automation

Who is Yuma AI for?

• Customer Experience Specialist
• Operations Director
• Founder & CMO
• Founder and CEO
• CX Leader
• CEO
• Ops manager
• Product builder
• Serial entrepreneur
• Tinkerer
• Problem solver
• Computer lover
• Head of Account Management
• Technical Implementation Specialist
• Tech enthusiast
• Travel Enthusiast
• Fullstack Developer
• CMO
• Arsenal Fan

How to use Yuma AI?

To use Yuma effectively, follow these steps:

1. Installation: Install Yuma to revolutionize customer support through automation. It seamlessly integrates with help desk software and caters to the specific demands of large Shopify merchants.

2. Customer Support Automation: Yuma's cutting-edge technology efficiently manages and resolves various support queries, ensuring no customer inquiry goes unanswered.

3. Advanced AI Chatbots: Benefit from 24/7 availability of advanced AI-powered chatbots that provide instant responses and personalized assistance in addressing order inquiries, shipping concerns, and payment problems.

4. Integrated Approach: Seamlessly synchronize Yuma with your existing help desk software to ensure that customer support tickets are automatically assigned to suitable agents or chatbots based on predefined rules.

5. Insights and Analytics: Utilize detailed reports and data visualization offered by Yuma to gain a deeper understanding of customer needs and preferences for informed decision-making.

6. Efficiency and Cost Reduction: By automating repetitive tasks, Yuma enhances efficiency, reduces costs, and elevates the overall customer experience, freeing up valuable time and resources.

7. Agent Productivity Tools: Yuma's platform includes productivity tools for agents to provide clear, empathetic responses quickly, reducing handling times.

8. Multichannel Support: Deliver personalized support across various channels like Email, Chat, WhatsApp, Facebook, Instagram, and Reviews to cater to customer needs around the clock.

With Yuma, you can streamline customer support operations, enhance customer satisfaction, and empower your team to focus on high-value tasks, ultimately improving efficiency and maximizing ROI.