Yuma AI
4.81
0
Yuma AI automates support for Shopify merchants, handling inquiries, orders, subscriptions, and more with AI-powered efficiency.
Yuma AI Reviews
4.81
Based on 16 reviews
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Vincent Nguyen
March 3, 2025
What do you like most about using Yuma AI?
The platform's ability to generate on-brand automated messages is impressive. It maintains our brand voice perfectly.
What do you dislike most about using Yuma AI?
While generally excellent, there are a few instances where the AI's context understanding could improve.
What problems does Yuma AI help you solve, and how does this benefit you?
It has improved our customer service response times significantly, which has led to a boost in sales.
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Dante Moretti
February 21, 2025
What do you like most about using Yuma AI?
The automation features are top-notch, significantly reducing the workload for my support team.
What do you dislike most about using Yuma AI?
It sometimes struggles with understanding regional dialects, which can lead to miscommunication.
What problems does Yuma AI help you solve, and how does this benefit you?
It has streamlined our order management process, making it much more efficient.
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Yasmin Khan
February 20, 2025
What do you like most about using Yuma AI?
The flexibility of the platform allows us to customize messages to fit our brand voice perfectly.
What do you dislike most about using Yuma AI?
The analytics dashboard could use more depth; I wish it provided more insights into customer interactions.
What problems does Yuma AI help you solve, and how does this benefit you?
Yuma AI simplifies our feedback and reviews handling, which helps us maintain a positive brand image.
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Amina Zarif
February 17, 2025
What do you like most about using Yuma AI?
The personalized support it offers feels authentic, and customers seem to appreciate it.
What do you dislike most about using Yuma AI?
The initial setup took a bit of time, but the results are worth it.
What problems does Yuma AI help you solve, and how does this benefit you?
It helps manage customer inquiries efficiently, which has led to a noticeable uptick in sales.
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Santiago Lopez
February 15, 2025
What do you like most about using Yuma AI?
The comprehensive nature of Yuma AI's capabilities is fantastic. It can handle everything from pre-sales questions to shipping inquiries.
What do you dislike most about using Yuma AI?
Sometimes the automated responses can be a bit too generic, but it’s a minor issue.
What problems does Yuma AI help you solve, and how does this benefit you?
It's made managing customer feedback much easier, allowing us to improve our products based on real-time data.
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Amina Abdi
February 10, 2025
What do you like most about using Yuma AI?
I appreciate how quickly Yuma AI resolves standard inquiries without needing human intervention.
What do you dislike most about using Yuma AI?
Some initial training was needed to get the AI to understand our specific product lines.
What problems does Yuma AI help you solve, and how does this benefit you?
It has significantly improved our response time to customer queries, enhancing overall customer satisfaction.
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Sofia Bianchi
February 7, 2025
What do you like most about using Yuma AI?
I love how quickly it can respond to customer inquiries. It feels like having a dedicated support team at all times.
What do you dislike most about using Yuma AI?
The learning curve for setting it up was a bit steep, but it was worth it.
What problems does Yuma AI help you solve, and how does this benefit you?
It automates the handling of returns and refunds, which is incredibly beneficial for our business.
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Jamal Abdulaziz
February 2, 2025
What do you like most about using Yuma AI?
Yuma AI's integration with our existing help desk software was seamless, which made implementation a breeze.
What do you dislike most about using Yuma AI?
There are occasional lags during peak hours, but it usually stabilizes quickly.
What problems does Yuma AI help you solve, and how does this benefit you?
It handles our shipping and delivery inquiries efficiently, which has greatly reduced the number of complaints we receive.
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Mateo Gonzalez
January 29, 2025
What do you like most about using Yuma AI?
The AI's ability to filter spam and manage inquiries is impressive and saves us a lot of time.
What do you dislike most about using Yuma AI?
It sometimes struggles with nuanced customer questions that require a human touch.
What problems does Yuma AI help you solve, and how does this benefit you?
It has helped reduce the workload on our support team, allowing them to focus on more pressing issues.
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Elena Rodriguez
January 29, 2025
What do you like most about using Yuma AI?
The auto-tagging feature is incredibly helpful. It organizes tickets effectively, making it easier for our team to prioritize urgent inquiries.
What do you dislike most about using Yuma AI?
The setup process was a bit time-consuming, but once it was running, the benefits were clear.
What problems does Yuma AI help you solve, and how does this benefit you?
It has streamlined our order management system and reduced the workload on my support staff, leading to faster response times and happier customers.
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Liam O'Connor
January 25, 2025
What do you like most about using Yuma AI?
The efficiency of Yuma AI is astounding. It handles our customer inquiries without delay, freeing up resources for other tasks.
What do you dislike most about using Yuma AI?
Some of the automated responses could be more tailored, but overall, it does a fantastic job.
What problems does Yuma AI help you solve, and how does this benefit you?
By managing our support tickets, Yuma AI reduces the response time dramatically, which has led to more repeat customers.
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Ravi Iyer
January 21, 2025
What do you like most about using Yuma AI?
The automation of routine tasks is fantastic; it allows my team to focus on strategic initiatives.
What do you dislike most about using Yuma AI?
Occasionally, the AI's responses can seem generic and lack depth.
What problems does Yuma AI help you solve, and how does this benefit you?
It helps in managing customer inquiries related to refunds and exchanges, which streamlines our processes.
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Lara Schmidt
January 20, 2025
What do you like most about using Yuma AI?
Yuma AI's chatbots are incredibly intuitive, responding to a wide range of queries without issues.
What do you dislike most about using Yuma AI?
I would like to see more customization options for automated messages.
What problems does Yuma AI help you solve, and how does this benefit you?
It significantly cuts down our response time and enhances customer engagement.
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Tariq Hossain
January 20, 2025
What do you like most about using Yuma AI?
The integration with Shopify is seamless; it makes managing our store's customer service much easier.
What do you dislike most about using Yuma AI?
Sometimes, the AI doesn't fully understand complex queries, but it’s improving with updates.
What problems does Yuma AI help you solve, and how does this benefit you?
It handles a high volume of inquiries efficiently, allowing our team to focus on more critical tasks.
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Akira Tanaka
January 9, 2025
What do you like most about using Yuma AI?
Yuma AI's ability to handle customer inquiries 24/7 is a game changer. It allows us to provide instant responses, which has significantly improved our customer satisfaction ratings.
What do you dislike most about using Yuma AI?
There are occasional hiccups in interpreting complex inquiries, but they are rare and manageable.
What problems does Yuma AI help you solve, and how does this benefit you?
It automates repetitive tasks, allowing my team to focus on more complex customer issues. This has increased our efficiency and reduced support costs.
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Nia Chikondi
January 9, 2025
What do you like most about using Yuma AI?
I love how Yuma AI personalizes responses based on customer profiles. It feels like a human touch, which is essential for our brand.
What do you dislike most about using Yuma AI?
Occasionally, the AI misunderstands very specific product queries, but it's improving with usage.
What problems does Yuma AI help you solve, and how does this benefit you?
It helps with managing subscriptions and refunds, which can be tedious. This automation has saved us hours of manual processing each week.
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