Balto
3.88
0
Balto guides contact center agents in real-time, boosting satisfaction, revenue, and efficiency across various industries.
Balto Reviews
3.88
Based on 8 reviews
How would you rate Balto?
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James McCarthy
January 8, 2025
What do you like most about using Balto?
I appreciate the real-time guidance feature. It helps me stay on track during calls and ensures I don't miss important points.
What do you dislike most about using Balto?
The automated note-taking could be more accurate. I've noticed it occasionally misses key details that I mention.
What problems does Balto help you solve, and how does this benefit you?
Balto helps me manage customer inquiries more efficiently, but sometimes the suggestions it provides can be generic and not tailored to the specific situation.
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Priya Sharma
January 6, 2025
What do you like most about using Balto?
The real-time coaching is fantastic! It really helps to guide me through difficult calls.
What do you dislike most about using Balto?
I sometimes feel that the suggestions can be a bit too generic and not tailored to the conversation.
What problems does Balto help you solve, and how does this benefit you?
Balto helps me to consistently follow the correct call scripts, which is important in my role in the finance sector.
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Mohammad Ali
January 1, 2025
What do you like most about using Balto?
The conversational analysis feature is fantastic. It helps me understand customer sentiment better.
What do you dislike most about using Balto?
Sometimes the interface feels cluttered, and it can be overwhelming to find the right tools quickly.
What problems does Balto help you solve, and how does this benefit you?
Balto helps me maintain compliance with call scripts, which is crucial in my industry. This reduces the risk of errors and improves my performance scores.
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Sarah Johnson
December 19, 2024
What do you like most about using Balto?
The automated note-taking feature saves me so much time. I can focus on the customer instead of jotting down notes.
What do you dislike most about using Balto?
It can sometimes lag during peak hours, which is a bit frustrating when you're in the middle of a call.
What problems does Balto help you solve, and how does this benefit you?
Balto helps me manage compliance more effectively, ensuring that I adhere to regulations while also improving customer interaction quality.
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Carlos Mendez
December 9, 2024
What do you like most about using Balto?
The concept of real-time guidance is great in theory.
What do you dislike most about using Balto?
In practice, it often lags, and the guidance can be off-base, leading to confusion during calls.
What problems does Balto help you solve, and how does this benefit you?
While it aims to improve efficiency, I find that it often adds more stress than it relieves during busy hours.
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Liam O'Reilly
November 30, 2024
What do you like most about using Balto?
The insights provided after calls are invaluable. They help me understand what I did well and where I can improve.
What do you dislike most about using Balto?
The setup process was more complex than I anticipated, taking longer than expected to integrate with our current systems.
What problems does Balto help you solve, and how does this benefit you?
Balto significantly reduces the time I spend on post-call work, allowing me to take more calls and increase my overall productivity.
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Aisha Khan
November 23, 2024
What do you like most about using Balto?
I love the coaching aspect. It provides real-time tips that help me improve my communication skills as I interact with customers.
What do you dislike most about using Balto?
The integration with our existing systems has been a bit tricky. Sometimes it doesn't sync well, which can be frustrating.
What problems does Balto help you solve, and how does this benefit you?
Balto helps me reduce call handling time by guiding me through the process, allowing me to resolve issues faster and improve customer satisfaction.
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Katrin Schmidt
November 22, 2024
What do you like most about using Balto?
I appreciate the comprehensive quality assurance tools. They really help in evaluating performance effectively.
What do you dislike most about using Balto?
The learning curve was a bit steep for new agents, and it took some time to get used to all features.
What problems does Balto help you solve, and how does this benefit you?
Balto assists in improving overall call quality and consistency, which directly boosts our customer satisfaction ratings.
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