Siena AI
3.50
0
Siena AI automates customer support with AI, offering personalized, efficient, and empathetic interactions across all platforms.
Siena AI Reviews
3.50
Based on 6 reviews
How would you rate Siena AI?
What’s your thought?
Luciana Marquez
January 7, 2025
What do you like most about using Siena AI?
I appreciate the automation features that allow for handling multiple customer queries at once. It really helps during peak hours.
What do you dislike most about using Siena AI?
The AI sometimes struggles with understanding nuanced customer inquiries, which can lead to frustration.
What problems does Siena AI help you solve, and how does this benefit you?
Siena AI helps reduce the response time for customer support, but I wish it could handle more complex issues without needing human intervention.
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Ines Pereira
January 5, 2025
What do you like most about using Siena AI?
The empathy and understanding it brings to customer interactions are outstanding.
What do you dislike most about using Siena AI?
It would be even better if there were more customization options available.
What problems does Siena AI help you solve, and how does this benefit you?
It allows our team to focus on more complex inquiries while Siena handles the routine questions efficiently.
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Jason Leclerc
December 26, 2024
What do you like most about using Siena AI?
I love the personalized responses that create a more human-like interaction with customers.
What do you dislike most about using Siena AI?
The initial setup can be a bit cumbersome, especially for teams not tech-savvy.
What problems does Siena AI help you solve, and how does this benefit you?
It helps streamline our support process, leading to increased satisfaction rates among our customers.
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Tariq Yusuf
December 14, 2024
What do you like most about using Siena AI?
The omnichannel support is a game changer for our operations.
What do you dislike most about using Siena AI?
Sometimes, it takes a while for the AI to learn certain brand-specific terminology.
What problems does Siena AI help you solve, and how does this benefit you?
Siena AI reduces the workload on our support team, allowing them to handle more inquiries without compromising quality.
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Marie Dubois
December 11, 2024
What do you like most about using Siena AI?
The ability to handle inquiries across different platforms is convenient.
What do you dislike most about using Siena AI?
However, the AI lacks depth in understanding cultural references, which can lead to misunderstandings.
What problems does Siena AI help you solve, and how does this benefit you?
It helps with basic customer interactions, which frees up our human agents for more complex cases.
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Ravi Kumar
November 21, 2024
What do you like most about using Siena AI?
The AI's ability to learn from past interactions is impressive.
What do you dislike most about using Siena AI?
However, it often fails to provide accurate solutions for technical issues, which can be a huge drawback.
What problems does Siena AI help you solve, and how does this benefit you?
It assists with basic queries, but when it comes to more complex problems, we often end up needing a human agent.
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