AI Customer Service Tools

Top AI Tools Transforming Customer Service - Enhance efficiency, support, and satisfaction today.

Diving into the world of customer service can be like navigating a maze. There are so many tools and technologies out there promising to make life easier—but which ones actually deliver?

Here’s the deal: AI tools have come a long way, and they’re becoming indispensable in the customer service arena. I’ve done some digging and found a handful of standout tools that can transform how you interact with customers.

Believe me, once you’ve got the right arsenal, handling queries, complaints, and feedback becomes a breeze. But it’s not just about efficiency; it’s about enhancing the overall customer experience and making your job easier.

So, whether you’re a startup looking to streamline operations or an established business aiming to upgrade, these AI tools could be game-changers. Ready to dive in? Let’s explore some of the best AI tools for customer service together!

The best AI Customer Service Tools

  1. 16. Jochem AI for streamlined customer support

  2. 17. Chat Whisperer for real-time customer support

  3. 18. Powerly.ai for 24/7 customer support chatbot

  4. 19. Bothatch for instant customer queries resolution

  5. 20. Web2Chat for real-time customer support

  6. 21. Automatic Chat for 24/7 customer support

  7. 22. Zoocial for live chat support

  8. 23. Chattie for instant ai-powered customer support

  9. 24. Callzen for agent performance management

  10. 25. ChatBot for automate customer service interactions

  11. 26. AI CALLS for automated 24/7 customer support

  12. 27. Meetmine for automated customer query resolution

  13. 28. Babble AI for effortless customer support automation

  14. 29. Nubot.io App for answering customer inquiries

  15. 30. Gnbly for follow-up call and delivery reminders

654 Listings in AI Customer Service Tools Available

16 . Jochem AI

Best for streamlined customer support

Jochem.ai is a specialized internal AI assistant designed for customer care-related questions. It offers instant answers to customer service agents, learns from interactions to enhance its performance, integrates with systems like Teams or Slack, and ensures GDPR compliance. Jochem.ai manages escalation logs efficiently, provides operational insights, and keeps the knowledge base updated. It can be customized according to preferences and user permissions, offers different pricing plans, and assists in solving customer inquiries effectively.

Pros
  • Specializes in customer care
  • Self-improving knowledge base
  • Saves time for agents
  • Reduces need for lead intervention
  • Learns from human answers
  • Integrates with existing systems
  • One-click response to emails/chats
  • Reduces second-line support stress
  • Instant escalation to senior agents
  • Learns from escalations
  • Efficient escalation log management
  • Provides operational insights
  • Detects hot topics
  • Automatically updates knowledge base
Cons
  • Requires training period
  • Possible waiting list
  • Doesn't replace existing tools
  • Needs plugin installation
  • Reliant on messaging tools
  • Cannot answer all questions
  • Escalation manual management
  • Limited insights/features
  • Extra cost per agent

17 . Chat Whisperer

Best for real-time customer support

Chat Whisperer is an AI-powered sales and support chatbot designed to enhance customer interactions and boost sales on websites. This tool offers efficient customer support by providing real-time assistance and personalized product recommendations, contributing to an improved shopping experience for customers. Additionally, Chat Whisperer can be seamlessly integrated into Shopify-powered websites, offering tailor-made solutions for Shopify stores. It also features AI-powered engagement capabilities to enhance customer interactions with smart chatbot conversations. Moreover, there is a free trial option available to experience the benefits before making an investment, and implementing Chat Whisperer can help improve staff productivity through streamlined communications.

Pros
  • Efficient Customer Support: Offer real-time support to customers directly on your website.
  • Sales Boosting Tools: Provide product recommendations to help drive sales.
  • Shopify Integration: Tailor-made solutions for Shopify stores.
  • AI-Powered Engagement: Engage customers with smart AI chatbot conversations.
  • Free Start Option: Begin enhancing your website with no initial investment.
Cons
  • No cons or missing features were explicitly mentioned in the document provided for Chat Whisperer.

18 . Powerly.ai

Best for 24/7 customer support chatbot

Powerly.AI offers a sophisticated White Label ChatGPT and AI Chatbot solution designed to help businesses seamlessly integrate advanced AI chatbots into their services. This platform enables companies to streamline customer interactions, automate tasks, and deliver instant support to their customers. The AI chatbots provided by Powerly.AI are fully automated, versatile, and easy to integrate, making it effortless for businesses to enhance their customer service experience and cater to modern enterprises' needs efficiently .

19 . Bothatch

Best for instant customer queries resolution

Bothatch is a platform that enables users to create conversational chatbots powered by OpenAI's GPT technology without the need for coding. Users can upload documents and data to train their chatbots, which can then engage in meaningful conversations tailored to the user's specific needs and brand voice. The platform offers features like OpenAI-powered chatbots, no-code chatbot creation, data-driven conversations, and seamless integration into various digital platforms. Bothatch emphasizes boosting customer engagement, automating tasks, and providing personalized interactions at scale. Users can start with a "Free Bot instance" for testing, or opt for more advanced features with the "Business Bot instance" or "Team Bot instance".

Pros
  • OpenAI-Powered Chatbots
  • No-Code Chatbot Creation
  • Data-Driven Conversations
  • Integration capabilities
Cons
  • Pricing may not justify value for money considering limited features and message quotas
  • Limited integration capabilities compared to other platforms
  • Limited to 10 MB of total data storage
  • Limited to 50 messages per month
  • Limited to 10 documents for training

20 . Web2Chat

Best for real-time customer support

Web2Chat is an AI chatbot tool designed for websites to enhance customer interactions and improve customer service. It allows for easy creation of a chatbot integrated with website content, offering immediate and accurate responses to visitor queries. Some key features of Web2Chat include ease of creation, personalized training, instant deployment, adaptability, and comprehensive support. Users can explore its features through a free plan before opting for premium options. Web2Chat supports multiple languages and offers various pricing plans to cater to businesses of all sizes.

Pros
  • Analyze customer engagement metrics.
  • Ban/Unban Visitors
  • Control visitor access with ban/unban options.
  • Agent Alerts
  • Notify agents of important events and updates.
  • File Transfer
  • Allow secure file transfers in chat.
  • Tags
  • Organize conversations with custom tags.
  • Secure Encryption
  • Ensure data security with robust encryption.
  • Visitor Information
  • Collect and manage detailed visitor information.
  • FAQ's
  • Frequently Asked Questions
Cons
  • Price variance: Limited features in lower pricing tiers compared to more expensive plans
  • No cons available
  • No cons identified within the provided documents.
  • No cons or missing features listed in the provided text.
  • No mention of advanced user interface branding options
  • Could lack certain advanced behavioral settings present in other AI chatbot tools
  • No information on geo IP tracking capabilities like some competitors offer
  • Potential limitations in the number of message credits in lower-priced plans
  • No specific information provided on how the tool handles scalability
  • May lack advanced customization options found in some competing AI tools
  • Missing feature: No detailed information on how the AI assists in CRM features
  • Missing feature: No mention of sentiment analysis functionality
  • No cons were found listed in the provided documents.
  • There are no specific cons listed in the documents provided for Web2Chat.
  • No specifics on the training process of the AI beyond content types

21 . Automatic Chat

Best for 24/7 customer support

Automatic Chat is an innovative customer service tool categorized under Customer Service Tools. It offers an instant AI Chatbot solution designed for seamless integration into websites. With Automatic Chat, users can quickly incorporate an intelligent chatbot by simply entering the website URL, selecting AI-capable pages, and training the chatbot with site information. The platform allows easy embedding by copying and pasting a single line of code. Moreover, Automatic Chat boasts versatility by enabling AI learning from various file types like PDFs, Excel, and text documents. It offers full customization to align the chatbot's appearance with the brand's aesthetics, along with multilingual support for engaging a global audience. Detailed analytics provided by Automatic Chat allow users to track and optimize the chatbot's performance, enhancing user interactions on websites.

Pricing

Paid plans start at $349/month and include:

  • 5.8K messages per month
  • GPT-4 AI Model
  • 15 chatbots
  • Remove branding
  • Priority support
  • 15K sources
Pros
  • Instant AI Chatbot Integration: Quickly add a chatbot to your website with a user-friendly setup process.
  • Customizable Designs: Tailor the chatbot's appearance to match your brand ensuring a cohesive user experience.
  • Multilingual Capabilities: Engage with a global audience through chatbot conversations in their preferred languages.
  • AI Learning From Multiple Formats: Train your chatbot using a variety of file types including PDFs Excel and text documents.
  • Analytics Tracking: Gain insights on chatbot performance to better understand user interactions and improve engagement.
  • AI Learning From Multiple Formats: Train your chatbot using a variety of file types including PDFs, Excel, and text documents.
  • AI Learning From Multiple Formats: Train your chatbot using a variety of file types including PDFs, Excel and text documents.
  • Instant AI Chatbot Integration
  • Customizable designs
  • Multilingual capabilities
  • AI Learning From Multiple Formats
  • Analytics Tracking
Cons
  • Lack of information on missing features compared to other AI tools in the industry
  • Limited details on justifying the value for money relative to their pricing
  • No cons available in the provided documents.
  • No information or specific cons of using Automatic Chat were found in the provided documents.
  • No cons identified in the provided documents.

22 . Zoocial

Best for live chat support

Zoocial is a comprehensive customer service tool categorized under Customer Service Tools, offering various functionalities to elevate businesses' social media presence. It provides an AI-powered chatbot for Facebook Messenger and Instagram DM, allowing personalized conversations with customers. Additionally, Zoocial automates comments and replies on posts using AI technology, offers mail and SMS marketing solutions, facilitates the creation of a shopping cart, manages leads effectively, and enables social media scheduling. The platform aims to optimize social media management, automate processes, and convert followers into customers seamlessly.

23 . Chattie

Best for instant ai-powered customer support

Chattie is an innovative no-code solution designed to seamlessly integrate ChatGPT into websites. By using Chattie, users can enhance the website's user experience by providing instant AI-driven customer support, engaging in interactive conversations, and delivering personalized responses to visitors. Chattie offers a quick and straightforward integration process, allowing users to add a customized ChatGPT interface that blends perfectly with the website's design and reflects the brand's unique identity. Its user-friendly features ensure easy adaptation of the AI to specific needs and data without requiring any programming expertise, ultimately transforming website interactions and elevating user engagement effortlessly.

Pricing

Paid plans start at $29/month and include:

  • Auto-generated prompts
  • Full CSS customization
  • Chat history & Analytics
  • 5 chatbots
  • 3000 messages / month
  • 20 MB training text
Pros
  • No-Code Service
  • Quick Setup
  • Customization
  • Enhanced Engagement
  • No-Code Service: Integration of ChatGPT without the need for coding skills.
  • Quick Setup: Add ChatGPT to your website rapidly, within seconds.
  • Customization: Tailor the AI chatbot to match your unique data and design of your website.
  • Personalization: Deliver personalized interactions for an improved user experience.
  • Enhanced Engagement: Keep visitors engaged with instant AI-driven responses.
Cons
  • Internal Server Error
  • Limited information provided on missing features
  • Comparison with other AI tools for industry standards missing
  • Value for money assessment based on features and pricing not available

24 . Callzen

Best for agent performance management

CallZen.AI is an AI-driven contact center intelligence platform designed to transform contact center operations by offering various key features such as AI-powered analytics, sentiment analysis, compliance audits, agent performance management, custom reports and analytics, and integrations with enterprise CRM systems and emails. The platform allows users to automatically track critical talking points and sentiments in all customer calls, decode emotions in conversations, ensure compliance regulations adherence, understand nuances in conversations to effectively track and coach agents, create interactive dashboards and reports for visualization, and seamlessly integrate with CRM systems and emails. It caters to industries such as banking and finance, insurance, health tech, and ed tech, offering solutions for sales, monitoring and coaching, customer experience, and compliance, with multilingual transcription capabilities and AI-assisted features to enhance contact center efficiency and drive positive business outcomes.

Pros
  • Model Customizations
  • Embeddings & SSO
  • Multilingual Transcription
  • Semantic Moments
  • Conversational Scoring
  • Conversational Summarization
  • Sentiment analysis
  • Speech Analytics
  • Smart Clustering
  • Automated QA
  • Agent Scoring
  • AI Coaching
  • Custom Reporting & BI
  • Automations & Integrations
  • Pitch Pop
Cons
  • No cons available in the provided information
  • Inefficiencies of manual call auditing
  • Scaling agent team while ensuring their continuous development

25 . ChatBot

Best for automate customer service interactions

A chatbot is an AI-driven tool used for customer service purposes. It scans websites, help centers, or other specified resources to provide quick and accurate responses to customer queries. The chatbot can simulate human-like conversations and provide answers faster than traditional solutions. ChatBot's AI Assist technology allows for training from multiple sources like websites, help centers, and text documents, ensuring up-to-date responses. Additionally, ChatBot offers features for personalized communication and automated online customer interactions, tailored to specific business needs and industries. The platform has been praised for its flexibility, allowing businesses to drive leads, improve customer service, and optimize sales processes.

Pricing

Paid plans start at $52/month and include:

  • Active chatbots: 1
  • Chats: 1,000 valid chats
  • Number of Stories: Unlimited
  • Button actions
  • Team collaboration
  • Training history: Within the last 7 days
Pros
  • Help customers instantly with an AI-driven chatbot
  • Empowering companies to stand out with customer experience
  • Fast replies and human-like conversations
  • Can be trained by multiple sources
  • Data security in ChatBot software
  • Effortlessly gather crucial company details for customer communication
  • Quick responses and personalized greetings fueled by data
  • Combining automated AI answers with dedicated flows for customer service
  • Engage visitors proactively using personalized chatbot greetings
  • Automate lead generation, sales nurturing, and qualification
  • Boost sales by facilitating easy purchases, orders, or scheduling meetings
  • Automate touchpoints in the customer journey
  • Enhance your chatbot with new features and integrations
  • Provides quick and accurate AI-generated answers to customer questions
  • Faster responses compared to other solutions
Cons
  • The ChatBot software might lack extensive reporting and analytics features that other AI tools offer.
  • No specific cons of using Chat Bot were found in the provided documents.
  • Customer support options provided by ChatBot may not meet the expectations of all users.
  • Users may face challenges in training the chatbot to recognize and respond to specific queries effectively.
  • Data security measures in the ChatBot software may need to be further evaluated for compliance with industry standards.
  • The ChatBot software may have restrictions on the number of active chatbots available in lower-tier plans.
  • Integration options with third-party tools may be limited in the ChatBot software.
  • Price plans for ChatBot may not justify the value for money compared to competitors in the market.
  • There could be limitations in customization options for the ChatBot software.
  • The ChatBot software may lack some advanced features compared to other AI tools in the industry.
  • No specific cons of using Chat Bot were found
  • Some users may find the learning curve for ChatBot to be steep, especially for complex use cases.

26 . AI CALLS

Best for automated 24/7 customer support

AI Calls is an AI voice agent tool categorized under Customer Service Tools. It is designed to assist businesses with lead validation, appointment setting, and customer service tasks. The tool provides 24/7 availability, supports multiple languages, offers seamless implementation, and promises a quick return on investment by improving efficiency and productivity. With AI Calls, users can create AI voice agents without the need for technical skills, customize them to suit their business needs, and measure performance for continuous improvement. The tool also emphasizes training and customization of AI agents to align with specific business requirements. Furthermore, AI Calls encourages businesses to join the early adopters' club for exclusive benefits and access to webinars and training sessions .

27 . Meetmine

Best for automated customer query resolution

Meetmine is an AI tool that allows users to create AI characters capable of portraying a range of facial expressions and feelings in multiple languages. These characters, either pre-designed avatars or custom avatars, communicate in a distinct way, providing personalized interactions and progressively improving their understanding through each conversation. Meetmine also offers business-oriented bots for advanced customer support, integrating various features such as data absorption, website integration, and lead capturing capabilities.

The uniqueness of Meetmine lies in its characters' dynamic ability to mimic human facial expressions and unique behavioral traits, creating personalized interactions akin to having a signature style. These characters continuously evolve and enhance their understanding with each interaction, resembling eager learners. The tool can be used effectively for customer support, facilitating streamlined interactions and advanced support functions across multiple languages and with animated avatars reflecting feelings.

Pricing

Paid plans start at $24.99/month and include:

  • Multi-language support
  • Individual character training
  • Evolutionary learning process
  • Wide range of avatars
  • Custom avatar creation
  • Unique communication signatures
Pros
  • Individual character training
  • Evolutionary learning process
  • Wide range of avatars
  • Custom avatar creation
  • Unique communication signatures
  • Business-oriented bots
  • Data absorption from multiple sources
  • Animated bot avatars
  • Website integration
  • Improved customer support
  • Advanced conversation understanding
  • Characters with feelings
  • Characters reflect human interactions
  • Characters develop self-awareness
  • Business data ingestion
Cons
  • No multi-channel integration
  • Limited avatar options
  • No performance metrics
  • No conversation script control
  • Limited business data formats
  • No sentiment analysis
  • Impersonal communication style
  • No real-time learning
  • No voice support
  • Limited avatar customization

28 . Babble AI

Best for effortless customer support automation

Babble AI is a cutting-edge solution by Ionaught Technologies for businesses looking to streamline their customer service operations with a live chatbot powered by Artificial Intelligence (AI) technology. This chatbot can handle customer inquiries in real-time, 24/7, providing customizable solutions tailored to specific business needs. Babble AI offers features such as human-like interactions, no-code bot building, easy integration with platforms like WhatsApp, multilingual support, and real-time analytics to monitor customer interactions. The platform aims to automate customer support with a human touch, ensuring excellent service and efficiency.

To get started with Babble AI, users can sign up on the website and create sophisticated chatbots without any programming knowledge. The chatbot is designed to provide customers with quick and accurate responses at any time, with access to real-time support. Pricing plans range from a free starter plan to custom plans for high interaction volumes, empowering businesses to enhance customer experience, support, and sales effectively.

Pros
  • Human-Like Interactions: Chat-bots that engage with natural human-like conversations.
  • No Code Required: Build bots quickly with zero programming knowledge.
  • Easy Integration: Seamlessly connect with your website or platforms such as WhatsApp.
  • Multilingual Support: Assist customers in various languages beyond English.
  • Real-Time Analytics: Monitor customer interactions through a comprehensive analytics dashboard.
Cons
  • Missing detailed information on customization options
  • Pricing plans may not be competitive with similar AI tools in the industry
  • Unclear support for non-English languages
  • Limited scalability options for high volumes of interactions
  • May lack integrations with popular platforms like social media channels
  • Limited documentation on advanced features

29 . Nubot.io App

Best for answering customer inquiries

The Nubot.io App is an innovative platform that leverages artificial intelligence to help businesses optimize their data and enhance customer interactions. This cutting-edge app allows companies to create customized AI chatbots to cater to their specific business needs, thereby improving customer service, driving sales, and ensuring prompt responses to customer queries. By utilizing the Nubot.io App, businesses can position themselves as leaders in customer satisfaction and engagement in today's fast-paced digital landscape. Some key features of the app include:

  • Custom AI Chatbots: Businesses can create AI chatbots tailored to their company's data.
  • Enhanced Customer Service: The app enables efficient and responsive customer service through intelligent chatbots.
  • Sales Growth: Chatbots can be utilized to boost sales and actively engage with potential customers.
  • 24/7 Availability: The app ensures businesses are continuously available to address customer queries through round-the-clock chatbot operation.
  • Business-Specific Tailoring: Chatbot responses and interactions can be personalized to align with the unique services and products of a business.

Tech used:

  • Google Analytics
  • Vercel
  • React

This description effectively highlights how the Nubot.io App empowers businesses to transform their customer experience by integrating AI-driven chatbots into their operations .

30 . Gnbly

Best for follow-up call and delivery reminders

Gnbly is a customer service tool that has now been rebranded as NatterGPT. NatterGPT functions as a phone assistant that can make calls to customers, navigate phone menus, and provide reports on the interactions. It is designed for various use cases such as crisis management, customer service, and real estate tasks. NatterGPT offers features like call recording, navigating through IVR, transferring calls to humans, handling both incoming and outgoing calls, and providing call summaries or lead qualification reports. The tool is priced differently based on the plan selected, ranging from a Hobby plan to a Business plan, each offering different features and support levels.

Pricing

Paid plans start at $49/month and include:

  • Custom phone number
  • 120 min of phone call (soft cap) - enough for 120 short calls
  • Navigate phone menu (IVR) during the call
  • Free templates for job prompts
  • Free call summary
  • Basic Community support
Pros
  • Automated Appointment Scheduling
  • Customer Service Support
  • Business Inquiry Handling
  • Outbound Sales Assistance
  • Advanced Call Management
Cons
  • Limited budget for project development
  • Possible limitations in what NatterGPT can do
  • No free trial offered