The integration capabilities with popular tools like Shopify and Salesforce are fantastic, making it easy to manage everything in one place.
I wish there were more templates available to kickstart our bot creation process.
Engati has significantly improved our customer engagement, leading to increased sales and customer loyalty.
I appreciate the omnichannel engagement capability. Being able to connect with customers via social media, SMS, and our website all in one platform is a game changer.
The documentation can be a bit overwhelming at first. A more streamlined guide would be helpful for new users.
Engati has allowed us to provide 24/7 customer support without needing a full-time team on standby. This has significantly reduced our overhead costs while maintaining high service levels.
Engati's chatbot is great for handling routine inquiries quickly.
However, I find it struggles with more nuanced questions, leading to customer frustration.
While it automates basic inquiries, I still find that many customers prefer human interaction for more complex issues.
The AI's capability to learn from conversations is impressive. It improves over time, making interactions smoother.
The initial learning phase for the bots can be a bit lengthy, which might discourage quick adoption.
Engati has streamlined our customer onboarding process, allowing us to provide timely information to new clients.
Engati's ability to integrate with our existing tools has made it so much easier to manage customer interactions.
I wish there were more live support options available when we encounter issues.
It's been a lifesaver for automating our customer service, reducing the workload on our team significantly.
The integration with various business applications is seamless. We can connect it with our CRM and track customer interactions effortlessly.
Occasionally, the chatbot struggles with complex queries and requires human intervention, which can be frustrating.
Engati helps us capture leads through automated conversations on our website. This has boosted our lead generation efforts significantly.
The ease of use with the low-code bot builder is what I love most! It allows our marketing team to create custom chatbots without needing extensive coding skills.
Sometimes, the AI responses can be a bit generic. While it's improving, I wish it could be more personalized in certain interactions.
Engati has helped us streamline customer inquiries, especially during peak times. This has not only improved our efficiency but also increased our conversion rates due to quicker engagement.
I appreciate the flexibility to deploy the chatbot on various platforms. This has allowed us to reach customers where they are most active.
The analytics dashboard could be more user-friendly; it takes some time to figure out how to extract actionable insights.
Engati has helped us reduce our customer service response time, which has enhanced our reputation among clients.
I love how customizable the chatbots are! It gives us the flexibility to design interactions that suit our brand voice.
Sometimes, the AI's learning curve seems slow. It doesn't always pick up on user feedback as quickly as I'd like.
Engati has allowed us to automate many customer service interactions, which frees up our team for more complex queries, improving overall efficiency.
The multilingual support is a definite plus for our diverse client base.
The pricing model feels a bit steep considering the features offered. I believe it could be more competitive.
While it helps with customer engagement, I find the overall functionality not as robust compared to other platforms we've tried.
Engati's multilingual capabilities are fantastic. We operate in diverse markets, and being able to engage customers in their preferred language has significantly improved our outreach.
The initial setup can be somewhat complex, especially for those who are not tech-savvy. It took us some time to fully integrate it with our existing systems.
Engati automates customer support, which has reduced our response time drastically. This has led to higher customer satisfaction and allowed our team to focus on more strategic tasks.
I love the customization options! The ability to tailor the chatbot's responses to fit our brand voice is essential.
The pricing structure can be a bit confusing and hard to navigate at times.
Engati has made customer service more efficient, allowing us to handle a larger volume of inquiries without sacrificing quality.
