Engati

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Engati is an AI-driven chatbot platform enhancing customer experience through real-time, multilingual, omnichannel engagement across various industries.

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What is Engati?

Engati is an AI-driven chatbot platform designed to facilitate real-time conversations and enhance customer experience across various industries. It offers features such as AI chatbot technology, omnichannel engagement systems, and multilingual conversations. The platform integrates advanced AI technologies like Generative Pretrained Transformer (GPT) and Language Model (LLMS) to provide swift and effective responses to customer queries. Engati can be implemented in industries such as E-Commerce, Retail, Logistics, Edtech, Travel, Hospitality, Insurance, Banking, Government, and Real Estate.

The platform supports a wide range of channels including social media platforms like WhatsApp, Instagram, and Messenger, and provides functionalities like a low-code bot builder for chatbot customization and integrations with various business applications. Engati can automate customer interactions, generate leads, provide 24/7 support, and offers features like quick replies for efficient communication. It can be extended with live chat functionality and a system called eSenseGPT for exceptional bot training.

Who created Engati?

Engati was launched on February 4, 2020, with a vision to humanize customer engagement through conversational automation and applied AI/NLP. The company was founded by a team with an intense desire to transform the customer journey by reimagining interactions using advanced technology.

What is Engati used for?

Enhancing customer experience
E-Commerce
Banking
Insurance
Retail
24/7 Customer Support
Travel
Automating customer interactions
Generating leads
Logistics
Real-time customer experience enhancement
Omnichannel engagement system
Multilingual conversations
Lead generation automation
Integration with third-party applications
Custom chatbot building
Quick replies for instant responses
Live chat functionality
eSenseGPT system for exceptional bot training
Government
Real Estate industry
Edtech
Hospitality
Providing 24/7 support
Omnichannel engagement
Integration with various business applications
Automating lead generation
Improving communication efficiency
Catering to a global customer base

Who is Engati for?

Real Estate industry
E-Commerce
Retail
Logistics
Edtech
Travel
Hospitality
Insurance
Banking
Government
Real estate

How to use Engati?

Here is a comprehensive step-by-step guide on how to use Engati:

Features: Engati offers AI chatbots, WhatsApp and Instagram chatbots, Omnichannel engagement, and multi-lingual conversations.
Low-Code Bot Builder: Use Engati's intuitive tool for building custom chatbots without extensive coding knowledge.
Enhancing Customer Experience: Automate customer interactions, lead generation, and provide 24/7 support using Engati. Utilize quick replies for instant responses and multilingual support.
Integration: Engati can be integrated with various business applications for streamlined processes.
Functionalities: Extend Engati with live chat functionality and eSenseGPT for exceptional bot training.
Automation: Engati automates interactions with AI-driven chatbots and an Omnichannel system for seamless communication.
Chatbot Types: Engati offers AI, WhatsApp, and Instagram chatbots for different user needs.
Lead Generation: Utilize AI chatbots for real-time interactions, lead generation, and effective customer collaboration.
24/7 Support: Engati provides round-the-clock customer support using AI chatbots.
Quick Replies: Deploy pre-determined responses for common queries to streamline communication.
WhatsApp Chatbot: Engati offers a bot specifically designed for interacting with users on WhatsApp.
Omnichannel Engagement: Engati's system supports interactions across different touchpoints for comprehensive customer coverage.

By following these steps, users can leverage Engati's capabilities to enhance customer experience, automate interactions, and streamline communication effectively.

Pros

Real-time conversations
Integrates GPT and LLMS
Versatile, suitable for many industries
WhatsApp and Instagram chatbots
Omnichannel engagement system
Supports multi-lingual conversations
Low-code bot builder integration
Extendable with live chat functionality
ESenseGPT for bot training
Automation of customer interactions
Quick replies feature
Sales closing functionalities
Real-time customer collaboration
Functional on multiple platforms

Cons

Limited bot training options
No desktop app
No voice bot support
Lacks advanced analytics
No mention of GDPR compliance
Unclear pricing structure
No developer support

Pros

Cons

Real-time conversations
Integrates GPT and LLMS
Versatile, suitable for many industries
WhatsApp and Instagram chatbots
Omnichannel engagement system
Supports multi-lingual conversations
Low-code bot builder integration
Extendable with live chat functionality
ESenseGPT for bot training
Automation of customer interactions
Quick replies feature
Sales closing functionalities
Real-time customer collaboration
Functional on multiple platforms

Limited bot training options
No desktop app
No voice bot support
Lacks advanced analytics
No mention of GDPR compliance
Unclear pricing structure
No developer support

Engati Pricing and plans

Paid plans start at $less than 1/day and include:

Chatbot
Live chat & NLP support
Pre-built & DIY integrations
Email support

Engati FAQs

What features does Engati offer?: Engati offers a suite of features including AI chatbots, WhatsApp and Instagram chatbots, an Omnichannel engagement system, and multi-lingual conversations. It also provides a low-code bot builder for customisation of chatbots and an integrations functionality for connecting with various business applications.

How does Engati enhance customer experience?: Engati enhances customer experience by allowing businesses to automate customer interactions, effectively generate leads, and provide 24/7 support. The chatbot setting quick replies feature enables businesses to send instant responses to common queries, thereby improving communication efficiency. The platform also supports multilingual conversations, catering to a global customer base.

Can Engati integrate with other applications?: Yes, Engati can integrate with other applications. It provides an integrations functionality that allows businesses to connect it with various other business applications. This feature assists in streamlining processes and improving the overall operational efficiency.

What is eSenseGPT in Engati?: eSenseGPT in Engati is a system designed for training chatbots. It powers the platform's ability to understand and respond to customer queries effectively and in real-time.

What types of chatbots does Engati offer?: Engati provides various types of chatbots depending on the platform, including AI chatbot, WhatsApp chatbot, and Instagram chatbot. These chatbots cater to different user needs and help automate a wide range of customer interactions.

Does Engati support multi-lingual conversations?: Yes, Engati does support multi-lingual conversations. This feature allows businesses to cater to a global audience by communicating with customers in their preferred language.

Can Engati provide 24/7 support?: Yes, Engati can provide 24/7 support. Using AI chatbots, Engati can respond to customer inquiries at any time, providing round-the-clock customer service.

What are quick replies in Engati?: Quick replies in Engati are pre-determined responses to commonly asked queries. They can be deployed instantly to provide immediate solutions to customer inquiries, thereby streamlining communication and improving customer experience.