Engati is an AI-driven chatbot platform designed to facilitate real-time conversations and enhance customer experience across various industries. It offers features such as AI chatbot technology, omnichannel engagement systems, and multilingual conversations. The platform integrates advanced AI technologies like Generative Pretrained Transformer (GPT) and Language Model (LLMS) to provide swift and effective responses to customer queries. Engati can be implemented in industries such as E-Commerce, Retail, Logistics, Edtech, Travel, Hospitality, Insurance, Banking, Government, and Real Estate.
The platform supports a wide range of channels including social media platforms like WhatsApp, Instagram, and Messenger, and provides functionalities like a low-code bot builder for chatbot customization and integrations with various business applications. Engati can automate customer interactions, generate leads, provide 24/7 support, and offers features like quick replies for efficient communication. It can be extended with live chat functionality and a system called eSenseGPT for exceptional bot training.
Engati was launched on February 4, 2020, with a vision to humanize customer engagement through conversational automation and applied AI/NLP. The company was founded by a team with an intense desire to transform the customer journey by reimagining interactions using advanced technology.
Here is a comprehensive step-by-step guide on how to use Engati:
Features: Engati offers AI chatbots, WhatsApp and Instagram chatbots, Omnichannel engagement, and multi-lingual conversations.
Low-Code Bot Builder: Use Engati's intuitive tool for building custom chatbots without extensive coding knowledge.
Enhancing Customer Experience: Automate customer interactions, lead generation, and provide 24/7 support using Engati. Utilize quick replies for instant responses and multilingual support.
Integration: Engati can be integrated with various business applications for streamlined processes.
Functionalities: Extend Engati with live chat functionality and eSenseGPT for exceptional bot training.
Automation: Engati automates interactions with AI-driven chatbots and an Omnichannel system for seamless communication.
Chatbot Types: Engati offers AI, WhatsApp, and Instagram chatbots for different user needs.
Lead Generation: Utilize AI chatbots for real-time interactions, lead generation, and effective customer collaboration.
24/7 Support: Engati provides round-the-clock customer support using AI chatbots.
Quick Replies: Deploy pre-determined responses for common queries to streamline communication.
WhatsApp Chatbot: Engati offers a bot specifically designed for interacting with users on WhatsApp.
Omnichannel Engagement: Engati's system supports interactions across different touchpoints for comprehensive customer coverage.
By following these steps, users can leverage Engati's capabilities to enhance customer experience, automate interactions, and streamline communication effectively.
Paid plans start at $less than 1/day and include:
Engati's multilingual capabilities are fantastic. We operate in diverse markets, and being able to engage customers in their preferred language has significantly improved our outreach.
The initial setup can be somewhat complex, especially for those who are not tech-savvy. It took us some time to fully integrate it with our existing systems.
Engati automates customer support, which has reduced our response time drastically. This has led to higher customer satisfaction and allowed our team to focus on more strategic tasks.
The ease of use with the low-code bot builder is what I love most! It allows our marketing team to create custom chatbots without needing extensive coding skills.
Sometimes, the AI responses can be a bit generic. While it's improving, I wish it could be more personalized in certain interactions.
Engati has helped us streamline customer inquiries, especially during peak times. This has not only improved our efficiency but also increased our conversion rates due to quicker engagement.
I appreciate the omnichannel engagement capability. Being able to connect with customers via social media, SMS, and our website all in one platform is a game changer.
The documentation can be a bit overwhelming at first. A more streamlined guide would be helpful for new users.
Engati has allowed us to provide 24/7 customer support without needing a full-time team on standby. This has significantly reduced our overhead costs while maintaining high service levels.
