Voiceflow
4.27
0
Voiceflow helps design, prototype, and build AI Assistants for customer support and personal automation.
What is Voiceflow?
Voiceflow is a conversation design platform that is utilized by over 100,000 individuals from various companies to collaboratively design, prototype, and build Assistants, ranging from customer support to personal automation. It allows users to create Assistants of various scales and complexities. Voiceflow offers a user-friendly interface and the capability to grow with the user's needs, making it accessible for beginners in AI and automation. It is a platform that focuses on building advanced AI agents through a flexible developer platform. Voiceflow is known for simplifying the process of building powerful conversational experiences in a team setting.
Who created Voiceflow?
Voiceflow was founded by a team led by Victor Algaze and Ciprian Nastase, who started building AI agents in 2018. Frustrated with existing tools for chatbot creation, they aimed to provide a platform for scalable customer interaction through AI agents. Today, Voiceflow serves over 250,000 users and teams from various companies, offering a collaborative, easy-to-use platform for building advanced AI agents.
What is Voiceflow used for?
- Automate customer support with AI agents
- Build custom responses and integrations for AI agents
- Create dynamic carousels using Zendesk help center articles
- Automate L1 and L2 support tickets with curated knowledge bases and Zendesk integration
- Reduce ticket costs and deliver better customer experiences
- Resolve complex user questions including code-first API queries
- Build AI agents for personal automation
- Collaboratively design, prototype, and build Assistants of any scale or complexity
- Empower enterprise product teams to securely build, test, and manage conversational AI agents at scale
- Connect with a global community of 250,000+ Voiceflow users
- Automate customer support
- Custom responses and interfaces
- Build multi-step tasks for agents
- Manage agents at scale
- Use, build, and share reusable integrations
- Extend the platform with developer features
- Train AI agents on data and tasks
- Build custom functions and integrations
- Innovate with any AI vendor
- Collaborate and scale AI products
- Innovate with any AI vendor inside an Enterprise Cloud
- Avoid vendor lock-in
- Build multi-step tasks for Agents to complete
- Integrate with Zendesk Help Center Articles
- Speed up AI product team sprints
- Efficiently scale to new use cases
- Connect with a global community of Voiceflow users
- Build WhatsApp Assistants powered by GPT-3
- Design, prototype & launch conversational experiences
- Build customer support chatbots
- Develop personal automation
- Collaboratively design assistants of any scale or complexity
- Prototype and build assistants together
- Create advanced AI automations
- Build, test, launch, and manage conversational AI agents at scale
- Connect with other builders and share agent functions
- Shape the future of communication with conversation designers and developers
- Build AI agents for support automation
- Create customized AI agents for better customer experience
- Design conversational AI agents at scale
- Build conversation agents for customer interaction
- Automate L1 and L2 support tickets
- Reduce ticket costs
- Resolve complex user questions with multi-knowledge base approach
- Create conversational AI platforms for internal and external-facing applications
Who is Voiceflow for?
- Software Engineer
- L3 Support AI Engineer
- Conversation Designer
- Developer
How to use Voiceflow?
To use Voiceflow, follow these steps:
- Platform Overview: Train your AI agent on your data to enable accurate responses and task performance.
- Workflow Builder: Build multi-step tasks for agents to complete.
- Data Management: Manage agents efficiently with centralized data management for prompts, responses, intents, workflows, and more.
- Customization: Build custom responses, interfaces, functions, integrations, and more.
- Developer Platform: Utilize developer features to extend the platform with custom features, integrations, and interfaces.
- Reusable Integrations: Use, build, and share integrations for highly customized end-user experiences.
- Enterprise Cloud Integration: Innovate with any AI vendor within an Enterprise Cloud environment for secure agent building, testing, launching, and management at scale.
Voiceflow offers different subscription tiers - Pro, Team, and Enterprise, each with varying features like knowledge base sources, monthly AI tokens, and customization options.
To switch to Voiceflow Enterprise, contact the sales team via the demo request form. Voiceflow doesn't currently offer individual student discounts, but educational institutions can contact them to include Voiceflow in their curriculum.
Voiceflow is a collaborative conversation design platform used by companies of all sizes to build assistants for various purposes. The platform has received positive reviews for its user-friendly interface and automation capabilities. Give Voiceflow a try at Voiceflow.com.
Pros
- Train AI agents on your data for more accurate responses and tasks
- Versatile tool combining visual flows with strong API capabilities and providing a code editor and functions.
- Helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.
- Centralized, secure platform for building, scaling, and collaborating on AI products.
- Accelerates AI product team sprints to ship with speed and quality.
- Avoid vendor lock-in by adapting to changing LLM and NLU technologies.
- Allows controlled customization with endless API-first data and interface integrations.
- Connects with a global community of Voiceflow users.
- Empowers ambitious teams to build impactful AI agents.
- Offers a platform for customer interaction at scale similar to websites or mobile apps.
- Build multi-step tasks for Agents to complete using the Workflow Builder
- Manage Agents at scale with centrally managed data across prompts, responses, intents, workflows and more
- Build custom responses, interfaces, functions, integrations and more
- Automate customer support and everything else with impactful AI agents
- Platform provides tools to scale and go from idea to launch quickly
Cons
- Voiceflow does not offer individual student discounts or discounts for non-profit organizations
- It may not be straightforward to change to Voiceflow Enterprise, requiring contacting the sales team via a demo request form
- No specific cons or limitations were found in the provided documents
- The learning curve is steep and may be too complicated for the average user
- Interface could be simplified and made more accessible for most users
- Voiceflow has a steep learning curve and can be complicated for the average user
- The interface could be simplified to make it more accessible and user-friendly
Voiceflow Pricing and plans
Paid plans start at $50/month and include:
- 50 knowledge base sources per agent
- Up to 100K monthly AI tokens
- 200 knowledge base sources per agent
- Up to 2M monthly AI tokens
- Password protected prototypes
- Knowledge base sources per agent
Voiceflow FAQs
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What's the difference between Editors and Viewers?
- Editors are able to make changes to projects including delete projects. Viewers are only able to try the prototype mode, view the design, and leave comments. Editors are billed licenses, whereas viewers are free and can be added in unlimited number.
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How do I change to Voiceflow Enterprise?
- To upgrade to Voiceflow Enterprise, please contact the sales team via the demo request form.
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Does Voiceflow provide discounts for Students or NPOs?
- Voiceflow does not currently offer individual student discounts. For educational institutions interested in including Voiceflow in the curriculum, they can contact the team.
Get started with Voiceflow
Voiceflow reviews
Marcus Ngugi
November 19, 2024
What do you like most about using Voiceflow?
I appreciate the user-friendly interface which makes it easier to create conversations without much technical knowledge.
What do you dislike most about using Voiceflow?
The platform can be a bit slow at times, especially when working on larger projects, which can be frustrating.
What problems does Voiceflow help you solve, and how does this benefit you?
Voiceflow helps streamline the process of designing AI assistants, allowing my team to collaborate effectively, but I wish there were more advanced features for complex scenarios.
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Sandra Keller
January 8, 2025
What do you like most about using Voiceflow?
I love the prototyping feature, as it allows me to test our AI assistants in real-time, which is invaluable for feedback.
What do you dislike most about using Voiceflow?
Sometimes the tutorials can be a bit overwhelming, especially for someone new to conversation design.
What problems does Voiceflow help you solve, and how does this benefit you?
Voiceflow helps me create effective customer support bots quickly, which saves time and resources for our business.
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Dylan Afolabi
December 11, 2024
What do you like most about using Voiceflow?
The collaborative features are fantastic! It allows my whole team to provide input and iterate on designs seamlessly.
What do you dislike most about using Voiceflow?
I wish there were more templates available for different industries to help jumpstart projects.
What problems does Voiceflow help you solve, and how does this benefit you?
It's helped us build a customer service assistant that has reduced our response times significantly, thus improving customer satisfaction.
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