Gupshup
4.15
0
Gupshup automates customer engagement with AI chatbots, supporting multiple channels and ensuring enterprise-grade security.
Gupshup Reviews
4.15
Based on 13 reviews
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Sofia Rojas
January 14, 2025
What do you like most about using Gupshup?
The ability to automate customer interactions is excellent. It saves us a lot of time.
What do you dislike most about using Gupshup?
However, it lacks support for Portuguese, which is a major limitation for us.
What problems does Gupshup help you solve, and how does this benefit you?
It allows us to handle a higher volume of customer inquiries without needing more staff.
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Jamal Abdi
January 5, 2025
What do you like most about using Gupshup?
I like that Gupshup automates around 80% of our customer queries, which saves us a lot of time.
What do you dislike most about using Gupshup?
The interface can be a bit overwhelming at first; a more intuitive design would help.
What problems does Gupshup help you solve, and how does this benefit you?
It allows us to handle customer inquiries more efficiently, improving our service levels significantly.
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Tariq Omar
January 5, 2025
What do you like most about using Gupshup?
The ability to facilitate direct orders and payments through the chatbot is a fantastic feature.
What do you dislike most about using Gupshup?
It lacks support for non-English languages, which is a barrier for many of our customers.
What problems does Gupshup help you solve, and how does this benefit you?
It streamlines our sales process significantly, making it easier for customers to place orders.
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Elena Bermudez
December 31, 2024
What do you like most about using Gupshup?
I appreciate the conversational automation features, as they are quite advanced.
What do you dislike most about using Gupshup?
However, it struggles with understanding context in longer conversations, which can frustrate customers.
What problems does Gupshup help you solve, and how does this benefit you?
It can handle simple queries well, but we still have to intervene in more complex cases.
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Lina Martinez
December 24, 2024
What do you like most about using Gupshup?
The multi-channel support is fantastic! We can engage customers through WhatsApp, SMS, and more, which is vital for our business.
What do you dislike most about using Gupshup?
The learning curve for ACE LLM can be steep for new users, which can slow down initial implementation.
What problems does Gupshup help you solve, and how does this benefit you?
Gupshup streamlines our customer engagement process, allowing us to respond to inquiries faster, which has improved our customer satisfaction ratings.
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Khalid Al-Farsi
December 23, 2024
What do you like most about using Gupshup?
I love the enterprise-grade security that Gupshup offers. It gives me peace of mind knowing that our customer data is safe.
What do you dislike most about using Gupshup?
While the features are great, I wish there was a mobile application to manage everything on the go.
What problems does Gupshup help you solve, and how does this benefit you?
Gupshup has helped us improve our customer support efficiency by automating repetitive queries, allowing our agents to focus on more complex customer needs.
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Diana Nguyen
December 14, 2024
What do you like most about using Gupshup?
The ability to create unified customer profiles has been crucial in providing personalized experiences.
What do you dislike most about using Gupshup?
Sometimes the AI doesn't understand complex queries well, leading to frustrating customer interactions.
What problems does Gupshup help you solve, and how does this benefit you?
It helps us manage customer interactions across multiple platforms, which increases our engagement rates significantly.
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Arjun Iyer
December 13, 2024
What do you like most about using Gupshup?
I really appreciate the ease of setting up chatbots with Gupshup. The pre-built business conversation models are incredibly helpful and save a lot of time.
What do you dislike most about using Gupshup?
One significant drawback is the lack of support for non-English languages, which limits our customer outreach in diverse markets.
What problems does Gupshup help you solve, and how does this benefit you?
Gupshup helps us automate around 80% of customer queries, significantly reducing our support team's workload and allowing them to focus on more complex issues.
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Mateo Gómez
December 8, 2024
What do you like most about using Gupshup?
The integration with multiple messaging platforms is seamless, which helps us reach our customers where they are.
What do you dislike most about using Gupshup?
I find the initial setup to be a bit complex, especially for those who are not tech-savvy.
What problems does Gupshup help you solve, and how does this benefit you?
By automating common customer queries, it allows our team to focus on higher-level service issues, improving our overall efficiency.
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Nia Okafor
December 3, 2024
What do you like most about using Gupshup?
The unified customer profiles feature is invaluable for personalizing our customer interactions.
What do you dislike most about using Gupshup?
I think a mobile app would greatly enhance its usability, especially for on-the-go management.
What problems does Gupshup help you solve, and how does this benefit you?
It helps improve customer engagement by allowing us to respond quickly and accurately to inquiries.
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Amina Khan
November 28, 2024
What do you like most about using Gupshup?
Gupshup's smart routing is an absolute game-changer for managing customer queries efficiently.
What do you dislike most about using Gupshup?
I wish they would introduce a mobile app; managing interactions from a phone would be so convenient.
What problems does Gupshup help you solve, and how does this benefit you?
It drastically reduces response times, which has led to an increase in customer satisfaction and retention.
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Samuel Mwangi
November 23, 2024
What do you like most about using Gupshup?
The scalability of customer support is impressive. It allows us to handle more queries without increasing our team size.
What do you dislike most about using Gupshup?
The interface could be more user-friendly; it took some time to get used to navigating the dashboard.
What problems does Gupshup help you solve, and how does this benefit you?
Gupshup automates many of our customer interactions, which helps us provide faster responses and improves overall customer satisfaction.
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Isha Patel
November 22, 2024
What do you like most about using Gupshup?
The automation features are solid and can handle a good volume of inquiries.
What do you dislike most about using Gupshup?
However, the lack of non-English language support limits its usability in our diverse market.
What problems does Gupshup help you solve, and how does this benefit you?
It helps reduce response times, but we still need to manually handle many queries due to language limitations.
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