Smartsupp
4.78
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Smartsupp offers live chat services for businesses to enhance customer communication and drive sales.
What is Smartsupp?
Smartsupp is a customer communication platform that offers live chat services to businesses. With Smartsupp, businesses can engage in real-time chat with their customers, fostering interactions that can lead to increased brand loyalty. The platform enables quick responses to customer queries, helping to enhance engagement and drive sales. Additionally, Smartsupp provides AI-powered solutions to further improve customer support and streamline communication processes. Overall, Smartsupp aims to assist businesses in improving customer outreach, boosting online sales, and ultimately increasing conversion rates. It is a valuable tool for businesses looking to enhance their customer communication strategies.
Who created Smartsupp?
Smartsupp, a popular live chat software, was founded by Martin Čulánek in Prague, Czech Republic. The company was launched on July 11, 2023. Smartsupp provides businesses with a platform to engage with website visitors in real-time, improving customer support and satisfaction .
What is Smartsupp used for?
- Lead Generation
- E-commerce support
- 24/7 customer service
- Customer Engagement
- Retail technology integration
- Online customer service
- Data safety prioritization
- Personalized marketing strategies support
- Enhancing online sales
- Converting webshop visitors into loyal customers
- Cross-device user tracking for advertising optimization
- Customer engagement through live chat and AI chatbots
- Data safety assurance
- Personalized marketing strategies
- Online sales enhancement
- Conversion of webshop visitors into loyal customers
- Multi-sector suitability
Who is Smartsupp for?
- Customer Support Representatives
- Sales Agents
- Marketing professionals
- E-commerce Managers
- Business owners
- Website administrators
- Digital marketers
- Product Managers
How to use Smartsupp?
To use Smartsupp effectively, follow these step-by-step instructions:
- Sign Up: Go to smartsupp.com/sign/up and create your account.
- Try Live Chat and AI: After signing up, try the Live Chat and AI features for free.
- Explore Live Chat: Use the real-time chat function to engage with customers and build brand loyalty. Utilize quick responses to enhance interactions and increase sales.
- Learn from the Experts: Visit Smartsupp Academy for educational resources to improve your conversational e-commerce skills.
- Access Integration Info: Check out the Developer Docs section for all the information needed to correctly implement the chatbox on your website.
- Stay Informed: Stay up to date with the latest trends in conversational e-commerce and online business through the Smartsupp Blog.
- Read Customer Stories: Explore case studies to learn how other businesses have leveraged Smartsupp for success.
By following these steps, you can effectively make use of Smartsupp's features to enhance your online customer interactions and drive sales.
Pros
- Online shopping assistant
- Drives online sales
- Fosters webshop conversations
- Transforms visitors to customers
- Live chat feature
- 24/7 customer service
- Lead generation capacity
- Personalised marketing strategies
- User consent management
- Data safety priority
Cons
- Doesn't support multi-language
- Relies heavily on cookies
- No phone support
- Requires constant internet connection
- Lacks advanced analytics
- Doesn't support multiple platforms
Smartsupp Pricing and plans
Paid plans start at $10/month and include:
- Real-time chat with customers
- Chatbots for automating interactions
- Lead generation capabilities
- AI-driven engagement
- Conversion rate optimization
- Multichannel chat management
Smartsupp FAQs
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How are chatbot conversations counted?
- The counting of chatbot conversations is not specifically addressed in the provided content.
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What happens when I run out of conversations?
- Details on what happens when running out of conversations are not explicitly outlined in the available information.
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Will my subscription renew automatically?
- Yes, subscriptions will renew automatically.
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What types of cards do you accept?
- The types of cards accepted are not specified in the provided content.
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My payment was not successful. What should I do?
- Steps to take in case of unsuccessful payment are not detailed in the available information.
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Do you provide any discounts?
- Details regarding discounts are not provided in the available content.
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In which currencies can I pay?
- The supported currencies for payment are not explicitly mentioned in the provided information.
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How can I change my currency?
- Instructions on changing the currency are not specifically outlined in the available content.
Get started with Smartsupp
Smartsupp reviews
Yuki Sato
February 28, 2025
What do you like most about using Smartsupp?
The automated responses save us so much time, allowing us to focus on more complex customer issues.
What do you dislike most about using Smartsupp?
Sometimes the AI doesn't understand customer questions fully, but that’s where human agents come in.
What problems does Smartsupp help you solve, and how does this benefit you?
It has improved our response times significantly, leading to happier customers and increased sales.
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Nina Hansen
February 10, 2025
What do you like most about using Smartsupp?
The proactive chat invitations are great for capturing leads before they leave the site.
What do you dislike most about using Smartsupp?
The mobile app doesn't always function smoothly, which can be an issue on the go.
What problems does Smartsupp help you solve, and how does this benefit you?
It helps us engage with customers more effectively, leading to improved sales and customer loyalty.
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Maya Patel
February 16, 2025
What do you like most about using Smartsupp?
The live chat feature allows us to interact with customers in real-time, which is invaluable.
What do you dislike most about using Smartsupp?
The initial setup took some time to figure out, but it was worth it.
What problems does Smartsupp help you solve, and how does this benefit you?
It has led to faster response times and a boost in customer satisfaction overall.
How would you rate Smartsupp?
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