Smartsupp

What is Smartsupp?

Smartsupp is an online tool that serves as an online shopping assistant, driving online sales, fostering webshop conversations, and transforming visitors into customers. It offers features like live chat and AI chatbots for customer engagement, provides 24/7 customer service, and supports personalized marketing strategies by capturing essential customer information during interactions.

The tool emphasizes user consent and privacy by managing cookies, ensuring data safety, and prioritizing interactive customer engagement. Smartsupp offers an efficient advertisement structure, effective referral fees, and website visitor segmentation for improved customer interaction and lead generation.

Additionally, Smartsupp's AI technology, including an AI chatbot, serves as a valuable customer service tool that can work around the clock to handle common queries, provide information, and engage with visitors. The platform is designed to be user-friendly, supporting businesses in sectors like e-commerce with features such as lead generation tools and real-time communication opportunities through live chat interactions.

Who created Smartsupp?

Smartsupp was created by a team who started the company in 2013 with a vision to develop a live chat service accessible to all. The company focused on product simplicity and fair pricing. As a result, Smartsupp has become widely used by hundreds of thousands of companies and freelancers across Europe. The platform assists in enhancing customer outreach, improving online sales, and boosting conversion rates for businesses.

What is Smartsupp used for?

• Lead Generation
• E-commerce support
• 24/7 customer service
• Customer Engagement
• Retail technology integration
• Online customer service
• Data safety prioritization
• Personalized marketing strategies support
• Enhancing online sales
• Converting webshop visitors into loyal customers
• Cross-device user tracking for advertising optimization
• Customer engagement through live chat and AI chatbots
• Data safety assurance
• Personalized marketing strategies
• Online sales enhancement
• Conversion of webshop visitors into loyal customers
• Multi-sector suitability

Who is Smartsupp for?

• E-commerce professionals
• Retail sector professionals
• Retail Professionals
• Businesses where online sales and customer engagement are vital

How to use Smartsupp?

To use Smartsupp effectively, follow these steps:

1. Get Started for Free: Begin with the free plan and upgrade as your website grows.

2. Place Live Chat on Your Website: Embed the chat box under a button or special link. Customize the chat box position and design.

3. Utilize Integrations: Integrate with platforms like Wordpress, WooCommerce, and more with one click. Manage Facebook Messenger inquiries directly from the Smartsupp dashboard.

4. Utilize Mobile Apps: Download the Smartsupp mobile apps for iPhone/iPad, Android, and Windows to stay connected with customers on the go.

5. Engage with Visitors: Use live chat, email, and Facebook Messenger to connect with customers. Set office hours for automatic chat box switching.

6. Ensure Data Safety: Smartsupp prioritizes data safety by managing user consent and privacy through controlled cookies.

7. Monitor Performance: Track customer chat cases, online time, and response times for actionable insights. Connect with Google Analytics for further analytics.

8. Customize Chat Features: Customize chat box colors, use shortcuts for quick responses, and personalize the chat experience by sharing agent photos and descriptions.

By following these steps, you can effectively utilize Smartsupp to engage with customers, drive online sales, and enhance customer support on your website.