Aivo
3.73
0
Aivo Conversational AI automates customer interactions with omnichannel tools, enhancing service in banking, commerce, and telecommunications.
Aivo Reviews
3.73
Based on 11 reviews
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Fernanda Pérez
January 14, 2025
What do you like most about using Aivo?
The AI technology is impressive; it understands natural language quite well, which leads to fewer misunderstandings with customers.
What do you dislike most about using Aivo?
Sometimes the auto-responses can feel a bit generic. It would be great if there were more options for personalization.
What problems does Aivo help you solve, and how does this benefit you?
It significantly enhances customer service efficiency by handling routine inquiries, which saves time and resources for our team.
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Lucas López
January 11, 2025
What do you like most about using Aivo?
The support team is very responsive and has helped us optimize our settings, which made a big difference.
What do you dislike most about using Aivo?
The AI can sometimes give repetitive answers, which might annoy some customers.
What problems does Aivo help you solve, and how does this benefit you?
It helps us manage high volumes of inquiries, allowing our agents to focus on more critical tasks.
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Claudia Martinez
January 9, 2025
What do you like most about using Aivo?
I love the seamless integration with other platforms like Genesys. It makes our workflow much smoother.
What do you dislike most about using Aivo?
There are times when the AI struggles with more complex queries, which can frustrate customers.
What problems does Aivo help you solve, and how does this benefit you?
It helps streamline customer interactions, allowing for quicker resolutions and freeing up agents to handle higher-level issues.
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Rahul Desai
December 29, 2024
What do you like most about using Aivo?
The concept of automating customer interactions is great, and I appreciate the effort in creating a versatile tool.
What do you dislike most about using Aivo?
The execution, however, falls short. The AI fails to understand many common queries, leading to customer frustration.
What problems does Aivo help you solve, and how does this benefit you?
While it was intended to reduce call volumes, the lack of accurate responses has led to more customers needing to reach out for help.
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Luciano Sanchez
December 26, 2024
What do you like most about using Aivo?
I appreciate the omnichannel capabilities that allow us to engage with customers across multiple platforms including WhatsApp. The integration with existing tools like Zendesk is also a plus.
What do you dislike most about using Aivo?
The initial setup was somewhat complex and required a lot of customization to fit our specific needs. It could be more user-friendly.
What problems does Aivo help you solve, and how does this benefit you?
Aivo helps reduce the volume of incoming calls by automating responses to common inquiries. This has allowed our team to focus on more complex customer issues.
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Camila Gutiérrez
December 24, 2024
What do you like most about using Aivo?
The interface is pretty straightforward, making it easy for our team to get started quickly.
What do you dislike most about using Aivo?
Sometimes the AI gives responses that feel too scripted. A bit more flexibility would be nice.
What problems does Aivo help you solve, and how does this benefit you?
It allows us to engage with customers efficiently, which enhances their overall experience and satisfaction.
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Jorge Alvarez
December 15, 2024
What do you like most about using Aivo?
The customer service team is responsive and supportive, which is really helpful when we have questions.
What do you dislike most about using Aivo?
It can be quite expensive for smaller businesses. I feel like there should be a more affordable plan available.
What problems does Aivo help you solve, and how does this benefit you?
It automates a lot of our customer interactions, which saves time, but I would like to see more advanced features for analytics.
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Valeria Cardenas
December 6, 2024
What do you like most about using Aivo?
I like the fact that it can handle multiple channels. It helps maintain consistency in our communications.
What do you dislike most about using Aivo?
The reporting features are not as robust as I was hoping, making it difficult to measure success accurately.
What problems does Aivo help you solve, and how does this benefit you?
It reduces the need for customers to wait for live agents, improving their overall experience with our service.
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Sofia Rojas
December 5, 2024
What do you like most about using Aivo?
The ability to respond to customers 24/7 is a huge advantage for our business. It gives us a competitive edge.
What do you dislike most about using Aivo?
The voice recognition feature could use some improvement as it sometimes misinterprets customer queries.
What problems does Aivo help you solve, and how does this benefit you?
Aivo helps us handle high volumes of inquiries during peak hours without overwhelming our staff.
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Diego Gonzalez
December 3, 2024
What do you like most about using Aivo?
The ability to create custom WhatsApp campaigns is fantastic! It’s a game-changer for customer engagement.
What do you dislike most about using Aivo?
I wish the analytics dashboard was more intuitive, as it can be hard to extract meaningful insights quickly.
What problems does Aivo help you solve, and how does this benefit you?
Aivo resolves a high percentage of customer inquiries autonomously, which reduces our call center workload and improves response times.
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Natalia Silva
November 29, 2024
What do you like most about using Aivo?
I love how Aivo learns from interactions. Over time, it has become much more efficient at handling customer queries.
What do you dislike most about using Aivo?
The pricing can be quite high, especially for smaller companies just starting out.
What problems does Aivo help you solve, and how does this benefit you?
Aivo has significantly decreased our response time, leading to improved customer satisfaction and retention.
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