Aivo
3.73
0
Aivo automates customer service with AI chatbots and virtual assistants to enhance interactions and improve satisfaction.
What is Aivo?
Aivo is a company specializing in customer service automation through artificial intelligence. They offer solutions such as chatbots and virtual assistants designed to enhance customer interactions and streamline support processes for businesses. Aivo's platform leverages natural language processing and machine learning algorithms to provide personalized and efficient customer service across various channels. By implementing Aivo's AI-powered tools, companies can improve response times, handle customer inquiries effectively, and boost overall customer satisfaction. Aivo's innovative technologies aim to revolutionize the way businesses engage with their customers, leading to enhanced efficiency and customer experience in the digital age.
Who created Aivo?
Aivo was created by MartÃn Frascaroli in November 2020. It is a company specializing in artificial intelligence solutions for customer service. Despite limited information on the founder and company details, Aivo has quickly made a mark in the industry with its innovative AI products tailored for improving customer interactions and experiences.
What is Aivo used for?
- Automation in customer experiences
- Omnichannel tool suite
- Live agent solutions
- WhatsApp campaign creation
- Low-code integration designer
- Natural phone conversation support
- Hyperconnectivity with third-party tools
- Support for Instagram and Twitter integration
- Detailed ebooks and resources available
- Creation of omnichannel banking assistant
- Integration with Genesys and Zendesk
- Unique auto-responses generation
- Supports WhatsApp, Instagram, Twitter, Telegram channels
- 24/7 service across all channels
- Widely used in banking, commerce, and telecommunications
- Enhancing automation of customer experiences
- Streamlining customer interactions with omnichannel tools
- Autonomously handling customer inquiries with AgentBot
- Creating WhatsApp campaigns with Engage
- Assisting agents during live chats with AI co-pilot in Live feature
- Providing knowledge microsites with AI-powered search engine
- Utilizing Video Conversational AI with hyper-realistic avatars
- Creating omnichannel banking assistant with Studio
- Boosting hyper-connectivity between Aivo platform and third-party tools
- Supporting natural phone conversations with Voice feature
- Industry specific solutions in ecommerce and banking
Who is Aivo for?
- Customer service representative
- Marketing Specialist
- Sales Executive
- Technical Support Agent
- E-commerce Manager
- Human Resources professional
- Business Analyst
- Social Media Manager
- Product Manager
- IT support specialist
How to use Aivo?
To use Aivo effectively, follow these steps:
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Book a Demo: Begin by scheduling a demo with Aivo to explore the world of AI and its capabilities in enhancing customer experiences.
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Understand Aivo's Features: Familiarize yourself with Aivo's key features such as automation in customer experiences, omnichannel tool suite, live agent solutions, WhatsApp campaign creation, and low-code integration designer.
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Integration with Other Platforms: Aivo can be seamlessly integrated with platforms like Genesys and Zendesk to offer holistic customer service solutions.
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Explore Specific Modules: Dive into modules like AgentBot, Live, Engage, and Studio to understand their roles in automating and enhancing customer interactions.
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Utilize WhatsApp Campaigns: Use the Engage feature to design WhatsApp campaigns easily without coding, sending relevant offers, notifications, and exploring new business opportunities.
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24/7 Service Availability: Aivo operates 24/7 across all channels, providing consistent and automated customer care round the clock.
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Benefit from AI Technology: Aivo's AI technology excels in understanding natural conversations, generating unique auto-responses, and providing personalized solutions to customer queries.
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Industry Specific Solutions: Tailor Aivo's capabilities to suit your industry needs, whether in banking, commerce, or telecommunications.
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Utilize Additional Resources: Leverage detailed ebooks and resources available to enhance your understanding and usage of Aivo.
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Harness Automation for Customer Queries: Maximize Aivo's automation capabilities to efficiently resolve customer inquiries, decrease call center volumes, and boost overall customer satisfaction.
By following these steps, you can effectively use Aivo to automate customer experiences, streamline interactions, and provide top-notch service across various industries seamlessly.
Pros
- Automation in customer experiences
- Omnichannel tool suite
- Live agent solutions
- WhatsApp campaign creation
- Low-code integration designer
- Natural phone conversation support
- Integration with Genesys and Zendesk
- 24/7 service across all channels
- Unique auto-responses generation
- Understands natural conversations
Cons
- Chatbot auto-response limitations
- Potential Beta feature bugs
- Dependency on third-party platforms
- Limited to specific industries
- Not fully customizable
- Potential over-dependency on WhatsApp
Aivo FAQs
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What is AgentBot in Aivo suite?
- AgentBot is a part of the Aivo Suite and acts as a conversational AI-powered chatbot for digital channels. It is designed to handle customer inquiries autonomously, allowing for seamless interactions and enhancing customer experience.
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Can Aivo be integrated with other platforms?
- Yes, Aivo can be integrated with other platforms. Some of the known integrations include Genesys and Zendesk, further enhancing its ability to offer comprehensive customer service solutions.
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What is the role of the AI co-pilot in Live feature?
- The AI co-pilot in the Live feature of Aivo assists agents during omnichannel live chats by offering suggestions and data-backed responses, enabling agents to deliver high-quality, consistent customer service across multiple platforms.
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What is Engage in Aivo suite?
- Engage is a feature within the Aivo Suite designed for creating WhatsApp campaigns, allowing businesses to design their WhatsApp campaigns easily and without coding, send relevant offers, notifications, and discover new business opportunities.
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How does Aivo's AI technology enhance customer experience?
- Aivo’s AI technology enhances customer experience by understanding natural conversations and generating unique auto-responses based on these interactions, leading to a more personalized interaction with customers, promoting engagement, and providing solutions to customer queries around the clock.
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What sectors widely use Aivo?
- Aivo is widely utilized across various sectors including banking, commerce, and telecommunications, aiding these industries in providing enhanced customer service via streamlined and automated responses.
Get started with Aivo
Aivo reviews
Luciano Sanchez
December 26, 2024
What do you like most about using Aivo?
I appreciate the omnichannel capabilities that allow us to engage with customers across multiple platforms including WhatsApp. The integration with existing tools like Zendesk is also a plus.
What do you dislike most about using Aivo?
The initial setup was somewhat complex and required a lot of customization to fit our specific needs. It could be more user-friendly.
What problems does Aivo help you solve, and how does this benefit you?
Aivo helps reduce the volume of incoming calls by automating responses to common inquiries. This has allowed our team to focus on more complex customer issues.
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Fernanda Pérez
January 14, 2025
What do you like most about using Aivo?
The AI technology is impressive; it understands natural language quite well, which leads to fewer misunderstandings with customers.
What do you dislike most about using Aivo?
Sometimes the auto-responses can feel a bit generic. It would be great if there were more options for personalization.
What problems does Aivo help you solve, and how does this benefit you?
It significantly enhances customer service efficiency by handling routine inquiries, which saves time and resources for our team.
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Diego Gonzalez
December 3, 2024
What do you like most about using Aivo?
The ability to create custom WhatsApp campaigns is fantastic! It’s a game-changer for customer engagement.
What do you dislike most about using Aivo?
I wish the analytics dashboard was more intuitive, as it can be hard to extract meaningful insights quickly.
What problems does Aivo help you solve, and how does this benefit you?
Aivo resolves a high percentage of customer inquiries autonomously, which reduces our call center workload and improves response times.
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