Aivo

What is Aivo?

Aivo Conversational AI is a platform designed to enhance the automation of customer experiences. It offers various omnichannel tools and live agent solutions to streamline customer interactions. The suite includes modules like AgentBot, Live, Engage, and Studio, allowing for the creation of WhatsApp campaigns, integration with other platforms like Genesys and Zendesk, and natural phone conversation support through Voice. Aivo's AI technology understands natural conversations to generate unique auto-responses, offering personalized interactions and solutions to customer queries 24/7 across all channels.

In addition, Aivo is widely used in banking, commerce, and telecommunications sectors to provide enhanced customer service through automated conversational journeys and personalized interactions. The platform can generate unique auto-responses, resolves a high percentage of customer inquiries, and decreases call center volumes. It is recognized as a Niche Player by Gartner and boasts high customer satisfaction rates .

Who created Aivo?

Aivo was created to enhance customer experiences through automated interactions. It was launched on November 1, 2020. The platform was designed to offer personalized and efficient customer service solutions across various industries like banking, commerce, and telecommunications. Aivo's suite includes tools like AgentBot for autonomous customer inquiries, Live for omnichannel live chats assistance, and Engage for creating WhatsApp campaigns. The company focuses on providing 24/7 service availability and unique auto-responses generation to improve customer interactions.

What is Aivo used for?

• Automation in customer experiences
• Omnichannel tool suite
• Live agent solutions
• WhatsApp campaign creation
• Low-code integration designer
• Natural phone conversation support
• Hyperconnectivity with third-party tools
• Support for Instagram and Twitter integration
• Detailed ebooks and resources available
• Creation of omnichannel banking assistant
• Integration with Genesys and Zendesk
• Unique auto-responses generation
• Supports WhatsApp, Instagram, Twitter, Telegram channels
• 24/7 service across all channels
• Widely used in banking, commerce, and telecommunications
• Enhancing automation of customer experiences
• Streamlining customer interactions with omnichannel tools
• Autonomously handling customer inquiries with AgentBot
• Creating WhatsApp campaigns with Engage
• Assisting agents during live chats with AI co-pilot in Live feature
• Providing knowledge microsites with AI-powered search engine
• Utilizing Video Conversational AI with hyper-realistic avatars
• Creating omnichannel banking assistant with Studio
• Boosting hyper-connectivity between Aivo platform and third-party tools
• Supporting natural phone conversations with Voice feature
• Industry specific solutions in ecommerce and banking

Who is Aivo for?

• Banking
• Commerce
• Telecommunications
• Ecommerce
• Fintechs

How to use Aivo?

To use Aivo effectively, follow these steps:

1. Book a Demo: Begin by scheduling a demo with Aivo to explore the world of AI and its capabilities in enhancing customer experiences.

2. Understand Aivo's Features: Familiarize yourself with Aivo's key features such as automation in customer experiences, omnichannel tool suite, live agent solutions, WhatsApp campaign creation, and low-code integration designer.

3. Integration with Other Platforms: Aivo can be seamlessly integrated with platforms like Genesys and Zendesk to offer holistic customer service solutions.

4. Explore Specific Modules: Dive into modules like AgentBot, Live, Engage, and Studio to understand their roles in automating and enhancing customer interactions.

5. Utilize WhatsApp Campaigns: Use the Engage feature to design WhatsApp campaigns easily without coding, sending relevant offers, notifications, and exploring new business opportunities.

6. 24/7 Service Availability: Aivo operates 24/7 across all channels, providing consistent and automated customer care round the clock.

7. Benefit from AI Technology: Aivo's AI technology excels in understanding natural conversations, generating unique auto-responses, and providing personalized solutions to customer queries.

8. Industry Specific Solutions: Tailor Aivo's capabilities to suit your industry needs, whether in banking, commerce, or telecommunications.

9. Utilize Additional Resources: Leverage detailed ebooks and resources available to enhance your understanding and usage of Aivo.

10. Harness Automation for Customer Queries: Maximize Aivo's automation capabilities to efficiently resolve customer inquiries, decrease call center volumes, and boost overall customer satisfaction.

By following these steps, you can effectively use Aivo to automate customer experiences, streamline interactions, and provide top-notch service across various industries seamlessly.