Aivo
3.73
0
Aivo Conversational AI automates customer interactions with omnichannel tools, enhancing service in banking, commerce, and telecommunications.
What is Aivo?
Aivo Conversational AI is a platform designed to enhance the automation of customer experiences. It offers various omnichannel tools and live agent solutions to streamline customer interactions. The suite includes modules like AgentBot, Live, Engage, and Studio, allowing for the creation of WhatsApp campaigns, integration with other platforms like Genesys and Zendesk, and natural phone conversation support through Voice. Aivo's AI technology understands natural conversations to generate unique auto-responses, offering personalized interactions and solutions to customer queries 24/7 across all channels.
In addition, Aivo is widely used in banking, commerce, and telecommunications sectors to provide enhanced customer service through automated conversational journeys and personalized interactions. The platform can generate unique auto-responses, resolves a high percentage of customer inquiries, and decreases call center volumes. It is recognized as a Niche Player by Gartner and boasts high customer satisfaction rates .
Who created Aivo?
Aivo was created to enhance customer experiences through automated interactions. It was launched on November 1, 2020. The platform was designed to offer personalized and efficient customer service solutions across various industries like banking, commerce, and telecommunications. Aivo's suite includes tools like AgentBot for autonomous customer inquiries, Live for omnichannel live chats assistance, and Engage for creating WhatsApp campaigns. The company focuses on providing 24/7 service availability and unique auto-responses generation to improve customer interactions.
What is Aivo used for?
- Automation in customer experiences
- Omnichannel tool suite
- Live agent solutions
- WhatsApp campaign creation
- Low-code integration designer
- Natural phone conversation support
- Hyperconnectivity with third-party tools
- Support for Instagram and Twitter integration
- Detailed ebooks and resources available
- Creation of omnichannel banking assistant
- Integration with Genesys and Zendesk
- Unique auto-responses generation
- Supports WhatsApp, Instagram, Twitter, Telegram channels
- 24/7 service across all channels
- Widely used in banking, commerce, and telecommunications
- Enhancing automation of customer experiences
- Streamlining customer interactions with omnichannel tools
- Autonomously handling customer inquiries with AgentBot
- Creating WhatsApp campaigns with Engage
- Assisting agents during live chats with AI co-pilot in Live feature
- Providing knowledge microsites with AI-powered search engine
- Utilizing Video Conversational AI with hyper-realistic avatars
- Creating omnichannel banking assistant with Studio
- Boosting hyper-connectivity between Aivo platform and third-party tools
- Supporting natural phone conversations with Voice feature
- Industry specific solutions in ecommerce and banking
Who is Aivo for?
- Banking
- Commerce
- Telecommunications
- Ecommerce
- Fintechs
How to use Aivo?
To use Aivo effectively, follow these steps:
-
Book a Demo: Begin by scheduling a demo with Aivo to explore the world of AI and its capabilities in enhancing customer experiences.
-
Understand Aivo's Features: Familiarize yourself with Aivo's key features such as automation in customer experiences, omnichannel tool suite, live agent solutions, WhatsApp campaign creation, and low-code integration designer.
-
Integration with Other Platforms: Aivo can be seamlessly integrated with platforms like Genesys and Zendesk to offer holistic customer service solutions.
-
Explore Specific Modules: Dive into modules like AgentBot, Live, Engage, and Studio to understand their roles in automating and enhancing customer interactions.
-
Utilize WhatsApp Campaigns: Use the Engage feature to design WhatsApp campaigns easily without coding, sending relevant offers, notifications, and exploring new business opportunities.
-
24/7 Service Availability: Aivo operates 24/7 across all channels, providing consistent and automated customer care round the clock.
-
Benefit from AI Technology: Aivo's AI technology excels in understanding natural conversations, generating unique auto-responses, and providing personalized solutions to customer queries.
-
Industry Specific Solutions: Tailor Aivo's capabilities to suit your industry needs, whether in banking, commerce, or telecommunications.
-
Utilize Additional Resources: Leverage detailed ebooks and resources available to enhance your understanding and usage of Aivo.
-
Harness Automation for Customer Queries: Maximize Aivo's automation capabilities to efficiently resolve customer inquiries, decrease call center volumes, and boost overall customer satisfaction.
By following these steps, you can effectively use Aivo to automate customer experiences, streamline interactions, and provide top-notch service across various industries seamlessly.
Pros
- Automation in customer experiences
- Omnichannel tool suite
- Live agent solutions
- WhatsApp campaign creation
- Low-code integration designer
- Natural phone conversation support
- Integration with Genesys and Zendesk
- 24/7 service across all channels
- Unique auto-responses generation
- Understands natural conversations
- Widely used in banking, commerce, and telecommunications
- Campaign creation without coding needed
- Hyperconnectivity with third-party tools
- Employs hyper-realistic avatars
- Supports Instagram and Twitter integration
Cons
- Chatbot auto-response limitations
- Potential Beta feature bugs
- Dependency on third-party platforms
- Limited to specific industries
- Not fully customizable
- Potential over-dependency on WhatsApp
- Limited avatar realism
Aivo FAQs
-
What is AgentBot in Aivo suite?
- AgentBot is a part of the Aivo Suite and acts as a conversational AI-powered chatbot for digital channels. It is designed to handle customer inquiries autonomously, allowing for seamless interactions and enhancing customer experience.
-
Can Aivo be integrated with other platforms?
- Yes, Aivo can be integrated with other platforms. Some of the known integrations include Genesys and Zendesk, further enhancing its ability to offer comprehensive customer service solutions.
-
What is the role of the AI co-pilot in Live feature?
- The AI co-pilot in the Live feature of Aivo assists agents during omnichannel live chats by offering suggestions and data-backed responses, enabling agents to deliver high-quality, consistent customer service across multiple platforms.
-
What is Engage in Aivo suite?
- Engage is a feature within the Aivo Suite designed for creating WhatsApp campaigns, allowing businesses to design their WhatsApp campaigns easily and without coding, send relevant offers, notifications, and discover new business opportunities.
-
How does Aivo's AI technology enhance customer experience?
- Aivo’s AI technology enhances customer experience by understanding natural conversations and generating unique auto-responses based on these interactions, leading to a more personalized interaction with customers, promoting engagement, and providing solutions to customer queries around the clock.
-
What sectors widely use Aivo?
- Aivo is widely utilized across various sectors including banking, commerce, and telecommunications, aiding these industries in providing enhanced customer service via streamlined and automated responses.
Get started with Aivo
Aivo reviews
Luciano Sanchez
December 26, 2024
What do you like most about using Aivo?
I appreciate the omnichannel capabilities that allow us to engage with customers across multiple platforms including WhatsApp. The integration with existing tools like Zendesk is also a plus.
What do you dislike most about using Aivo?
The initial setup was somewhat complex and required a lot of customization to fit our specific needs. It could be more user-friendly.
What problems does Aivo help you solve, and how does this benefit you?
Aivo helps reduce the volume of incoming calls by automating responses to common inquiries. This has allowed our team to focus on more complex customer issues.
How would you rate Aivo?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Fernanda Pérez
January 14, 2025
What do you like most about using Aivo?
The AI technology is impressive; it understands natural language quite well, which leads to fewer misunderstandings with customers.
What do you dislike most about using Aivo?
Sometimes the auto-responses can feel a bit generic. It would be great if there were more options for personalization.
What problems does Aivo help you solve, and how does this benefit you?
It significantly enhances customer service efficiency by handling routine inquiries, which saves time and resources for our team.
How would you rate Aivo?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Diego Gonzalez
December 3, 2024
What do you like most about using Aivo?
The ability to create custom WhatsApp campaigns is fantastic! It’s a game-changer for customer engagement.
What do you dislike most about using Aivo?
I wish the analytics dashboard was more intuitive, as it can be hard to extract meaningful insights quickly.
What problems does Aivo help you solve, and how does this benefit you?
Aivo resolves a high percentage of customer inquiries autonomously, which reduces our call center workload and improves response times.
How would you rate Aivo?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Aivo alternatives
