Glassix
4.64
0
Glassix centralizes business conversations, leveraging AI and chatbots, compatible with SMS, email, social media, and more.
Glassix Reviews
4.64
Based on 11 reviews
How would you rate Glassix?
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Oren Katz
January 9, 2025
What do you like most about using Glassix?
The chatbot feature is a game changer! It handles FAQs efficiently, allowing our team to focus on more complex issues.
What do you dislike most about using Glassix?
Sometimes, the AI misinterprets user queries, which can lead to confusion.
What problems does Glassix help you solve, and how does this benefit you?
It significantly reduces the workload on our customer service team, enhancing our operational efficiency.
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David Goldstein
December 29, 2024
What do you like most about using Glassix?
The real-time monitoring feature is fantastic. It helps us keep track of ongoing conversations and ensures no customer feels neglected.
What do you dislike most about using Glassix?
It occasionally has minor glitches when syncing across platforms, but it’s not a deal-breaker.
What problems does Glassix help you solve, and how does this benefit you?
Glassix resolves communication silos within our team, making collaboration smoother and enhancing our overall efficiency.
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Elad Friedman
December 24, 2024
What do you like most about using Glassix?
The seamless integration with various platforms like WhatsApp and social media has transformed how we communicate with our customers.
What do you dislike most about using Glassix?
I wish there were more templates available for quick setup, as creating everything from scratch can be time-consuming.
What problems does Glassix help you solve, and how does this benefit you?
It consolidates our customer interactions, which means no more lost messages, leading to faster resolution times.
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Tamar Rosen
December 23, 2024
What do you like most about using Glassix?
The dynamic conversation routing is impressive! It ensures customers are directed to the right support agent based on their query.
What do you dislike most about using Glassix?
The interface could be a bit more user-friendly; some features are not as intuitive as they could be.
What problems does Glassix help you solve, and how does this benefit you?
Glassix helps us maintain a high level of customer service by ensuring timely responses, which has improved our customer retention.
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Roni Mizrahi
December 22, 2024
What do you like most about using Glassix?
The flexibility of managing multiple messaging platforms from one interface is a huge time-saver for our team.
What do you dislike most about using Glassix?
The pricing can be a bit confusing, especially when trying to determine which plan is best for our needs.
What problems does Glassix help you solve, and how does this benefit you?
It alleviates the chaos of juggling different communication channels, allowing us to provide timely responses to our customers.
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Yosef Cohen
December 18, 2024
What do you like most about using Glassix?
I appreciate how Glassix centralizes all our business conversations in one place. The unified inbox feature has significantly improved our response times.
What do you dislike most about using Glassix?
The learning curve for the chatbot builder can be a bit steep, especially for those not familiar with AI tools.
What problems does Glassix help you solve, and how does this benefit you?
Glassix helps us manage customer interactions more efficiently, reducing the chances of missed messages across different platforms, which ultimately enhances customer satisfaction.
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Maya Levi
December 4, 2024
What do you like most about using Glassix?
The AI-assisted conversation feature is brilliant! It allows our team to focus on more complex queries while the bot handles routine questions.
What do you dislike most about using Glassix?
I would like to see more customization options for the chatbots, as it feels a bit limited right now.
What problems does Glassix help you solve, and how does this benefit you?
Glassix streamlines our communication process, allowing us to respond faster to customer inquiries, which has led to a noticeable increase in client satisfaction.
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Nir Shalom
November 30, 2024
What do you like most about using Glassix?
I love the ability to have agent takeovers during conversations. This ensures that customers get the best help when needed.
What do you dislike most about using Glassix?
I wish the reporting features were more robust; it would be nice to have more detailed analytics.
What problems does Glassix help you solve, and how does this benefit you?
It helps us maintain a high level of service across multiple channels, which is crucial for our growing client base.
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Lior Avraham
November 28, 2024
What do you like most about using Glassix?
The automated workflows have streamlined our processes significantly. It allows us to handle inquiries more efficiently.
What do you dislike most about using Glassix?
I wish the onboarding process was faster; we had to spend quite a bit of time getting everyone trained.
What problems does Glassix help you solve, and how does this benefit you?
It helps us reduce response times and manage customer expectations better, which is vital for our industry.
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Noa Ben-Ari
November 25, 2024
What do you like most about using Glassix?
The media sharing feature is fantastic! It makes it easy to send images and files directly in the chat.
What do you dislike most about using Glassix?
It can be a bit overwhelming with too many options at times; a simplified version for new users would help.
What problems does Glassix help you solve, and how does this benefit you?
Glassix allows us to provide a more personalized experience for our customers, which has greatly improved our feedback scores.
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Hila Barak
November 25, 2024
What do you like most about using Glassix?
I love the flexibility of the pricing model. It allows us to adjust our plan based on our current needs without feeling locked in.
What do you dislike most about using Glassix?
The initial setup process took longer than expected, especially when integrating with existing systems.
What problems does Glassix help you solve, and how does this benefit you?
It helps us manage multiple channels effectively in one platform, reducing our workload and enhancing our customer interactions.
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