Glassix
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Glassix centralizes business conversations, leveraging AI and chatbots, compatible with SMS, email, social media, and more.
What is Glassix?
Glassix is an AI-powered unified messaging platform that centralizes business conversations from various channels into a unified inbox. It leverages chatbots, conversation AI, and a dynamic conversation routing engine to streamline customer service and improve customer satisfaction. Glassix offers features like a unified inbox, AI-assisted conversation, chatbots, conversational AI, conversation routing, seamless customer experience, and media sharing. It also allows for agent takeover, real-time monitoring, and automated workflows using the visual chatbot builder tool. Glassix is compatible with platforms such as instant messaging apps, SMS text, email, live chat, social media platforms, WhatsApp business, and Apple messages for business. Its pricing model is flexible based on the number of users and required features, and it offers a 30-day free trial. Glassix serves various industries and is suitable for businesses of all sizes, offering plans tailored to different needs.
Who created Glassix?
Glassix was created to bring a conversational customer experience to a new generation of business leaders. Launched in 2015, the AI-powered unified messaging platform aims to keep customer conversations connected across various digital channels like instant messaging apps, SMS text, email, live chat, and social media messages. The platform offers a robust feature set delivered as a subscription service with visual no/low code chatbot tools powered by GPT-4. Glassix serves a diverse customer base of established brands, high-growth ventures, and small businesses, working with a global network of integration partners.
What is Glassix used for?
- Seamless conversation across channels
- Consolidated conversation history
- Allows media sharing (videos, images)
- Supports voice notes & digitally signed documents
- Visual chatbot builder tool
- Automated workflows creation
- Real-time monitoring
- Agent takeover feature
- Supports wide range of industries
- Convertible plans to suit business size
- Media sharing (videos, images)
- Voice notes & digitally signed documents support
- Support for wide range of industries
- Unified business conversations inbox
- Supports multiple communication channels
- Dynamic conversation-to-agent assignment
- Support for multiple communication channels
- Customizable conversation routing rules
- Support for voice notes & digitally signed documents
Who is Glassix for?
- E-Commerce
- Hospitality
- Higher Education
- Real estate
- Citizen services
- Automotive dealerships
- Telecommunications
- Insurance
How to use Glassix?
To use Glassix effectively, follow these steps:
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Understanding Glassix: Glassix is an AI-assisted customer communication and messaging platform designed to centralize business conversations from various channels into a unified inbox.
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AI-assisted Conversations: Glassix leverages chatbots and conversational AI to enhance response times and customer satisfaction by automating responses and dynamically allocating conversations to suitable agents.
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Platform Compatibility: Glassix is compatible with instant messaging apps, SMS text, email, live chat, social media platforms, WhatsApp business, and Apple messages for business.
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Unified Inbox: All business conversations are aggregated into a single unified inbox for efficient management and improved customer experience.
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Chatbot Usage: Glassix employs chatbots to accelerate response times, engage with customers in real-time, and free up agents for more complex inquiries.
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Conversation Routing: Utilizes a dynamic conversation routing engine to assign conversations to agents based on customized routing rules efficiently.
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Media Sharing: Supports sharing videos, images, voice notes, and digitally signed documents to enhance communication.
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Automated Workflows: Create automated workflows using the visual chatbot builder tool which can be deployed across all channels instantly.
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Suitable for All Business Sizes: Glassix offers convertible plans suitable for businesses of all sizes, from small businesses to large enterprises.
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Industry Applications: Beneficial across various industries including e-commerce, hospitality, education, real estate, and more.
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Real-time Monitoring: Offers real-time monitoring of chatbot conversations for tracking performance and customer satisfaction.
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Agent Takeover: Allows agents to take over chatbot conversations when necessary for improved customer satisfaction.
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Customization: Enables customization of chatbot responses and workflows to tailor communication according to business needs.
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Free Trial: Glassix provides a 30-day free trial without requiring credit card details, allowing businesses to experience its full range of services before committing.
By following these steps, you can effectively utilize Glassix for seamless customer communication and messaging across various channels.
Pros
- Unified business conversations inbox
- Supports multiple communication channels
- Includes specific platforms (WhatsApp, Apple)
- Dynamic conversation-to-agent assignment
- Customizable conversation routing rules
- Seamless conversation across channels
- Consolidated conversation history
- Allows media sharing (videos, images)
- Supports voice notes & digitally signed documents
- Visual chatbot builder tool
Cons
- Limited chatbot design tool
- No proactive engagement feature
- Dependent on third-party platforms
- No in-built CRM
- No direct system integrations
- Silos between channels
Glassix Pricing and plans
Paid plans start at $10/month and include:
- Contact Center Management
- Conversations
- Fair usage model
- File extensions limitations
- Developer & Integration Tools
Glassix FAQs
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What is your pricing model?
- We offer a flexible and transparent pricing model that caters to businesses of all sizes. Our pricing is based on the number of users and the features you require.
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Do you offer a free trial?
- Absolutely! We provide a 30-day free trial so you can experience the full range of our services before making a commitment.
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Can I change my plan later?
- Of course! You have the freedom to upgrade or downgrade your plan at any time to better suit your evolving needs.
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How does billing work?
- Billing is hassle-free. You can choose monthly or annual billing, and we accept major credit cards and online payments for your convenience.
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What happens if I exceed my user limit?
- If you exceed your user limit, don't worry! We'll give you a grace period to adjust your plan. If the increase is more permanent, we'll work with you to find the best solution.
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Is it possible to monitor chatbot conversations in real time with Glassix?
- Yes, Glassix allows for real-time monitoring of chatbot conversations. This feature helps in tracking chatbot performance and customer satisfaction.
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Can agents take over the chatbot conversations in Glassix?
- Yes, Glassix allows agents to take over chatbot conversations whenever necessary. This feature proves useful in situations where human intervention becomes important for improved customer satisfaction.
Get started with Glassix
Glassix reviews
Yosef Cohen
December 18, 2024
What do you like most about using Glassix?
I appreciate how Glassix centralizes all our business conversations in one place. The unified inbox feature has significantly improved our response times.
What do you dislike most about using Glassix?
The learning curve for the chatbot builder can be a bit steep, especially for those not familiar with AI tools.
What problems does Glassix help you solve, and how does this benefit you?
Glassix helps us manage customer interactions more efficiently, reducing the chances of missed messages across different platforms, which ultimately enhances customer satisfaction.
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Maya Levi
December 4, 2024
What do you like most about using Glassix?
The AI-assisted conversation feature is brilliant! It allows our team to focus on more complex queries while the bot handles routine questions.
What do you dislike most about using Glassix?
I would like to see more customization options for the chatbots, as it feels a bit limited right now.
What problems does Glassix help you solve, and how does this benefit you?
Glassix streamlines our communication process, allowing us to respond faster to customer inquiries, which has led to a noticeable increase in client satisfaction.
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David Goldstein
December 29, 2024
What do you like most about using Glassix?
The real-time monitoring feature is fantastic. It helps us keep track of ongoing conversations and ensures no customer feels neglected.
What do you dislike most about using Glassix?
It occasionally has minor glitches when syncing across platforms, but it’s not a deal-breaker.
What problems does Glassix help you solve, and how does this benefit you?
Glassix resolves communication silos within our team, making collaboration smoother and enhancing our overall efficiency.
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