Glassix

What is Glassix?

Glassix is an AI-powered unified messaging platform that centralizes business conversations from various channels into a unified inbox. It leverages chatbots, conversation AI, and a dynamic conversation routing engine to streamline customer service and improve customer satisfaction. Glassix offers features like a unified inbox, AI-assisted conversation, chatbots, conversational AI, conversation routing, seamless customer experience, and media sharing. It also allows for agent takeover, real-time monitoring, and automated workflows using the visual chatbot builder tool. Glassix is compatible with platforms such as instant messaging apps, SMS text, email, live chat, social media platforms, WhatsApp business, and Apple messages for business. Its pricing model is flexible based on the number of users and required features, and it offers a 30-day free trial. Glassix serves various industries and is suitable for businesses of all sizes, offering plans tailored to different needs.

Who created Glassix?

Glassix was created to bring a conversational customer experience to a new generation of business leaders. Launched in 2015, the AI-powered unified messaging platform aims to keep customer conversations connected across various digital channels like instant messaging apps, SMS text, email, live chat, and social media messages. The platform offers a robust feature set delivered as a subscription service with visual no/low code chatbot tools powered by GPT-4. Glassix serves a diverse customer base of established brands, high-growth ventures, and small businesses, working with a global network of integration partners.

What is Glassix used for?

• Seamless conversation across channels
• Consolidated conversation history
• Allows media sharing (videos, images)
• Supports voice notes & digitally signed documents
• Visual chatbot builder tool
• Automated workflows creation
• Real-time monitoring
• Agent takeover feature
• Supports wide range of industries
• Convertible plans to suit business size
• Media sharing (videos, images)
• Voice notes & digitally signed documents support
• Support for wide range of industries
• Unified business conversations inbox
• Supports multiple communication channels
• Dynamic conversation-to-agent assignment
• Support for multiple communication channels
• Customizable conversation routing rules
• Support for voice notes & digitally signed documents

Who is Glassix for?

• E-Commerce
• Hospitality
• Higher Education
• Real estate
• Citizen services
• Automotive dealerships
• Telecommunications
• Insurance

How to use Glassix?

To use Glassix effectively, follow these steps:

1. Understanding Glassix: Glassix is an AI-assisted customer communication and messaging platform designed to centralize business conversations from various channels into a unified inbox.

2. AI-assisted Conversations: Glassix leverages chatbots and conversational AI to enhance response times and customer satisfaction by automating responses and dynamically allocating conversations to suitable agents.

3. Platform Compatibility: Glassix is compatible with instant messaging apps, SMS text, email, live chat, social media platforms, WhatsApp business, and Apple messages for business.

4. Unified Inbox: All business conversations are aggregated into a single unified inbox for efficient management and improved customer experience.

5. Chatbot Usage: Glassix employs chatbots to accelerate response times, engage with customers in real-time, and free up agents for more complex inquiries.

6. Conversation Routing: Utilizes a dynamic conversation routing engine to assign conversations to agents based on customized routing rules efficiently.

7. Media Sharing: Supports sharing videos, images, voice notes, and digitally signed documents to enhance communication.

8. Automated Workflows: Create automated workflows using the visual chatbot builder tool which can be deployed across all channels instantly.

9. Suitable for All Business Sizes: Glassix offers convertible plans suitable for businesses of all sizes, from small businesses to large enterprises.

10. Industry Applications: Beneficial across various industries including e-commerce, hospitality, education, real estate, and more.

11. Real-time Monitoring: Offers real-time monitoring of chatbot conversations for tracking performance and customer satisfaction.

12. Agent Takeover: Allows agents to take over chatbot conversations when necessary for improved customer satisfaction.

13. Customization: Enables customization of chatbot responses and workflows to tailor communication according to business needs.

14. Free Trial: Glassix provides a 30-day free trial without requiring credit card details, allowing businesses to experience its full range of services before committing.

By following these steps, you can effectively utilize Glassix for seamless customer communication and messaging across various channels.