AI Customer Service Tools

Top AI Tools Transforming Customer Service - Enhance efficiency, support, and satisfaction today.

Diving into the world of customer service can be like navigating a maze. There are so many tools and technologies out there promising to make life easier—but which ones actually deliver?

Here’s the deal: AI tools have come a long way, and they’re becoming indispensable in the customer service arena. I’ve done some digging and found a handful of standout tools that can transform how you interact with customers.

Believe me, once you’ve got the right arsenal, handling queries, complaints, and feedback becomes a breeze. But it’s not just about efficiency; it’s about enhancing the overall customer experience and making your job easier.

So, whether you’re a startup looking to streamline operations or an established business aiming to upgrade, these AI tools could be game-changers. Ready to dive in? Let’s explore some of the best AI tools for customer service together!

The best AI Customer Service Tools

  1. 46. InputAI for real-time customer support

  2. 47. Bookingbee for automated appointment reminders

  3. 48. Superbot for 24/7 customer support chatbot

  4. 49. GPT-trainer for real-time customer query assistance

  5. 50. Chatworm for enhanced client support

  6. 51. Chathub.dev for real-time customer support chatbots

  7. 52. Webbotify for 24/7 customer support chatbot

  8. 53. Chaterimo for 24/7 personalized ai chat support

  9. 54. bot9 for 24/7 multilingual customer support

  10. 55. Botmagic for restaurant customer interaction

  11. 56. Wallu for 24/7 customer support automation

  12. 57. TaggoAI for instant issue resolution

  13. 58. Choony for 24/7 customer support chatbot

  14. 59. Hyro for automated customer support chatbots

  15. 60. Unicorn Hatch for automated customer support

654 Listings in AI Customer Service Tools Available

46 . InputAI

Best for real-time customer support

InputAI - Chat is an innovative platform focused on enhancing communication and engagement experiences through intelligent and automated chat services. It is tailored for ease of use and versatility, offering seamless integration with various applications to foster improved user interactions and support systems. With cutting-edge artificial intelligence capabilities, InputAI - Chat efficiently understands and responds to user queries, ensuring accurate and prompt communication. This tool is ideal for businesses seeking to enhance customer service, engage with website visitors in real-time, and elevate overall satisfaction by leveraging AI-driven features.

47 . Bookingbee

Best for automated appointment reminders

BookingBee is a customer service tool that offers an AI receptionist service, specifically tailored for appointment-based businesses in the beauty and wellness industry. It provides features such as handling incoming calls, scheduling appointments, sending personalized emails, and analyzing client interactions to proactively engage with clients. BookingBee AI aims to streamline the appointment booking process, reduce no-shows, and improve efficiency by automating various front-desk tasks in beauty and wellness businesses.

Pros
  • Simplifies scheduling
  • Automated reminders for appointments
  • Prevents double bookings
  • Reduces no-shows
  • Acts as virtual receptionist
  • 24/7 online booking
  • Smart bot personalization
  • Potential customer conversion
  • Free consultation available
  • Analyzes client interactions
  • Marketing across channels
  • Lead capture capacity
  • Multilingual functionality
  • Redirects calls for expert advice
  • Marketing across multiple channels
Cons
  • Primarily targeted at beauty businesses
  • Depends on open API for integration
  • No multichannel customer support
  • Unavailable for offline businesses
  • Limited language support
  • No customization for automated reminders
  • No specified data security measures
  • Lack of advanced customer interaction analysis
  • No noted scalability attributes

48 . Superbot

Best for 24/7 customer support chatbot

SuperBot is an AI chatbot platform designed to enhance customer interactions and streamline operations for businesses. It offers user-friendly features such as easy setup in under 5 minutes, customization tools for tailoring the chatbot to specific business needs, and native support for multiple languages. SuperBot utilizes GPT-4 technology for smooth and human-like interactions, and it allows for instant testing before integration. Furthermore, the platform supports intelligent learning by scraping websites and FAQs for training, and it enables human intervention to escalate conversations when necessary. SuperBot integrates seamlessly with website chat and WhatsApp, with future integrations planned for email and Instagram. Pricing plans are transparent and scalable to cater to businesses of all sizes, with options ranging from a starter plan for small businesses to an enterprise plan for large organizations with high-message volumes. Some notable pros of SuperBot include GPT-4 powered chatbots, advanced learning capabilities, customizable features, seamless integrations, and 24/7 customer support. However, some limitations include limited platform integration, charges for extra messages, the need for manual human intervention, and potentially high costs for enterprises.

Pricing

Paid plans start at $29/month and include:

  • 2,000 messages per month
  • Intelligent chatbot learning
  • 24/7 Customer Support
  • Extra Messages: $0.03/message
Pros
  • GPT-4 powered chatbots
  • Uses own data for training
  • Allows resource uploads for training
  • User-friendly design
  • Swift and straightforward setup
  • Advanced learning capability
  • Enhanced customer interaction over time
  • Customizable to business needs
  • Supports multiple languages natively
  • Integration with website chats
  • Integration with WhatsApp
  • URL provided for chatbot testing
  • Allows human intervention
  • Suited for worldwide businesses
  • Helps streamline operations
Cons
  • Limited platform integration
  • No email or Instagram support
  • No app integration
  • Charges for extra messages
  • Setup not fully automated
  • Requires data upload for training
  • Needs manual human intervention
  • Limited language support
  • No offline mode
  • Potentially high cost for enterprises

49 . GPT-trainer

Best for real-time customer query assistance

GPT-Trainer is a no-code AI builder that allows users to create their own AI assistant for websites without any coding requirements. It offers customizable training, advanced analytics, seamless integration, and guidance from an expert advisory board. Users can customize their AI chatbot by training it on their own data to provide tailored interactions. GPT-Trainer can be used for customer support, human resources management, language translation, markdown documentation assistance, and BESS business analysis. It is also GDPR compliant and prioritizes data security and privacy.

Pros
  • No-Code AI Builder: Easily create an AI assistant for your website with no coding necessary.
  • Customizable Training: Train your chatbot on your own data to ensure tailored interactions.
  • Advanced Analytics: In-depth insights into how your visitors interact with your chatbot.
  • Seamless Integration: Compatible with popular platforms for a smooth user experience.
  • Expert Advisory Board: Guidance from established professionals ensures strategic quality.
  • Built-in Test and Continuous Improvement Suite: Automate AI agent's test and deployment process for optimization.
  • Fully Managed Contact Center Solution for Your Enterprise: Dedicated training and maintenance from expert tech team.
  • Multi-channel Deployment: Native support for popular messaging channels, website builders, and CRMs.
  • Success Stories: Real-world examples of better business outcomes.
  • Fully-automated L1 & L2 support resolution rate: 72%.
  • Reduction in first-contact abandonment: 90%.
  • Human support agent's productivity with AI augmentation: 10x.
  • Accuracy when an answer is delivered: 99.9%.
  • CivBot Revolutionizes Support Stack: Highly successful integration into support systems.
  • Game-Changer for Complex Methodologies: Simplifies guidance through complex processes.
Cons
  • Function calling feature is not available per agent
  • User Identity Verification is not supported
  • No option to charge users to use the chatbot
  • Limited ability to transfer chatbot ownership
  • Inability to resell chatbots built using GPT-trainer
  • Lack of white-labeling the entire GPT-trainer platform
  • No API access for the Small Business tier
  • Limitations on message credits per month for different tiers
  • Context size token limit per chatbot is restricted
  • Missing features compared to the Pro tier
  • Charging users to use the chatbot may be a barrier for some users
  • Limited support for user identity verification compared to some other tools
  • Lack of the ability to resell chatbots created using GPT-Trainer
  • No option to white-label the whole GPT-Trainer platform
  • No automated chatbot re-training available in lower-tier plans

50 . Chatworm

Best for enhanced client support

Chatworm is an affordable AI chatbot service that leverages the ChatGPT API to provide quick and customizable chatting experiences. This user-friendly platform grants direct access to the ChatGPT API, ensuring rapid and effective responses. Designed for individuals and businesses seeking to integrate an AI chatbot into their operations, Chatworm stands out for its affordability and customization options. Users can tailor the AI model to better suit their specific communication needs, making it a versatile tool for engaging in dynamic conversations with an AI assistant.

51 . Chathub.dev

Best for real-time customer support chatbots

ChatHub.dev is a customer service platform that utilizes advanced AI technology, ChatGPT, to streamline and enhance support processes for businesses. It integrates with ChatGPT to automate customer service operations, providing personalized and human-like interactions to customers. ChatHub improves customer service efficiency by reducing response times, handling a large volume of inquiries, and using natural language processing for personalized interactions. The platform integrates with popular communication platforms like DingTalk, Feishu, and Enterprise WeChat, allowing businesses to optimize customer service workflows and offer seamless interactions to customers. Additionally, ChatHub's web customer service feature enables businesses to provide real-time assistance directly on their website, potentially increasing conversion rates and customer satisfaction.

Pros
  • ChatGPT integration
  • Seamless customer-agent interactions
  • Optimizes existing messaging channels
  • Automates customer service
  • Scales customer service operations
  • Natural language processing for personalization
  • Human-like interactions
  • Web-based customer service
  • Increases conversion rates
  • Reduces response times
  • Intuitive interface
  • High service quality
  • Compatible with DingTalk, Feishu, WeChat
  • Real-time support to visitors
Cons
  • Limited platform integration
  • Potential understanding errors
  • No standalone mobile app
  • No advanced customization options
  • Requires third-party platforms
  • No offline operation
  • Potential response delays
  • Doesn't support voice chats
  • No auto-updates

52 . Webbotify

Best for 24/7 customer support chatbot

Webbotify is a customer service tool designed to enhance visitor engagement on websites through the implementation of a customized ChatGPT chatbot. It offers easy integration, allowing users to set up the chatbot in less than 5 minutes with just a few clicks. The tool provides a personalized experience by training ChatGPT specifically for the content and services offered by the website, leading to improved interaction with site visitors in real-time. Webbotify is positioned as an efficient alternative to SiteGPT, providing quick deployment without the need for a complex installation process.

Pricing

Paid plans start at $19/month and include:

  • Removed Webbotify branding
  • Easy Integration
  • Customized Experience
  • Visitor Engagement
  • Quick Deployment
  • SiteGPT Alternative
Pros
  • Quick Setup
  • Multiple Data sources
  • Analytics and Insights
  • Customization
  • Accurate Answers
  • Auto Sync
  • Secured by domains
  • Built for Teams
  • AI Models
  • Pays for itself in support time saved
  • Pricing plans for websites of all sizes
  • Easy Integration
  • Customized Experience
  • Visitor Engagement
  • Quick deployment
Cons
  • Pricing plans may not justify the value for money compared to other AI tools in the industry
  • The pricing plans may not justify the value for money compared to other AI tools in the industry
  • No specific cons or missing features mentioned in the provided information

53 . Chaterimo

Best for 24/7 personalized ai chat support

Chaterimo is an AI-powered customer care chatbot service that revolutionizes customer service by providing instantaneous and personalized support for every query. It offers advanced natural language processing capabilities to enhance customer satisfaction, streamline support processes, and reduce service costs. Chaterimo allows for the creation of a knowledge base using various methods such as copy-paste, web scraping, file upload, and e-shop product feed integration. The platform integrates with OpenAI's advanced language models and provides services to businesses looking to implement effective customer service chatbots on their websites.

Chaterimo's chatbot is designed to adapt and learn over time, becoming more effective at handling customer inquiries with increased usage. It allows for prompt responses to queries regardless of the time of day and volume of inquiries, making customer service instantaneous, accurate, and personalized. The platform offers various pricing options that include different GPT models and the ability to integrate with external tools. Chaterimo's service integrates directly with OpenAI's advanced language model, enabling high-quality chatbot services.

Pricing

Paid plans start at €39/Month and include:

  • Unlimited prompts/day
  • Maximum of 20 million characters saved as data
  • Create multiple ChatWidgets in various languages
  • Third-party application integration options
  • Latest ChatGPT, Claude, or Gemini LLM models
  • Chat Report: Users can flag incorrect answers with their email, so you can reach out to them if necessary
Pros
  • Flexibility in Creating a Knowledge Base
  • Easy-to-Use Integration
  • Hassle-free Data Editing
  • Powerful AI Language Model
  • 24/7 Customer Care
  • Flexibility in Creating a Knowledge Base: Multiple methods to populate your database, including copy-paste, web scraping, file upload, and e-shop product feed integration.
  • Easy-to-Use Integration: User-friendly integration allows for the effortless inclusion of LiveChat chatbot with ChatGPT on your website.
  • Hassle-free Data Editing: An intuitive process for data management and modification, enhancing AI Chatbot customer service.
  • Powerful AI Language Model: ChatGPT's advanced capabilities enable contextually accurate and nuanced responses for users.
  • 24/7 Customer Care: AI-powered assistance available around the clock to provide immediate customer support.
Cons
  • No specific cons or missing features mentioned in the provided documents
  • No cons specifically mentioned in the documents provided.

54 . bot9

Best for 24/7 multilingual customer support

Bot9 AI is a tool designed to create AI-driven Chatbot strategies for businesses, providing intelligent assistance to automate customer support and sales processes. It aims to improve the quality of customer experience, reduce operational expenses, and accelerate response times by swiftly learning from user input and accommodating multiple languages. This tool offers a range of features such as no-code setup, seamless app integration, workflow optimization, customizable design, intelligent user routing, advanced analytics, multilingual customer support, and more. Furthermore, it excels in reducing workload, enhancing work efficiency, and eliminating language barriers, ultimately boosting engagement and offering 24/7 customer service. It can handle an unlimited number of queries in multiple languages concurrently, making it efficient for global support operations . Additionally, Bot9 AI provides a Pro plan with advanced features like branded removal, workflow deployment, advanced ticketing system, increased response capacity, API access, and enhanced analytics and reporting. The tool is user-friendly, supporting easy setup even for individuals with no technical background and allows seamless integration with commonly used apps to streamline workflows .

Pricing

Paid plans start at $29/month and include:

  • Unlimited training data import
  • Multi-language support
  • 5,000 included responses
  • Analytics
  • Access to APIs
  • Advanced analytics and reporting
Pros
  • Automates customer support and sales
  • Reduces operational expenses
  • Improves customer experience quality
  • Swiftly learns from user input
  • Accommodates multiple languages
  • 24/7 customer service
  • No-code setup
  • Seamless app integration
  • Workflow optimization
  • Customizable design
  • Intelligent user routing
  • Advanced analytics & insights
  • Effortless workflow
  • Multilingual customer support
  • Immediate global support
Cons
  • Limited API access
  • Additional cost for responses
  • No code might limit customization
  • Brand removal costs extra
  • Requires manual data import
  • No stated speech recognition
  • No stated voice output
  • No evident CRM integration
  • No human fallback option
  • No evident sentiment analysis

55 . Botmagic

Best for restaurant customer interaction

Botmagic is an AI-powered tool categorized under Customer Service Tools that offers various chatbot templates to enhance business operations. It provides templates for tasks like document analysis, Jira support, internal business operations, assisting employees with tasks related to intranet platforms, enhancing customer engagement on restaurant websites, supporting users on insurance agent websites, providing health and wellness advice, and validating software technical designs.

This tool allows businesses to streamline operations, boost productivity, and engage customers through features like internal productivity enhancement, website chatbots for customer engagement, generative AI application development acceleration, and a productivity suite with tools for efficient bot development, information security, collaborative team management, and more.

The Internal Workplace Chatbot offered by Botmagic supports business operations with advanced conversational capabilities, prioritizing chat history for a better user experience, providing IT oversight, and running on OpenAI's GPT4 language model. It also features an Enterprise Task Genie bot for tasks related to intranet platforms, a Restaurant Chat Widget to interact with customers on restaurant websites, an Insurance Agent Assistant for insurance-related queries, and a Health and Wellness Coach Bot for health advice.

Additionally, Botmagic assists software design with features like software technical design validation and the generation of mermaid source code, using the GPT-4 model for detailed analysis and can handle inputs including PDFs, DOCX, or plain text. The tool offers a variety of customizable aesthetics and features collaborative team management, version control, advanced prompt control, efficient token management, and seamless embeddings and vector database management for a comprehensive bot development and management experience.

Pros
  • Variety of business operation templates
  • Smart Confluence Reader feature
  • Customizable document queries
  • Jira assistant bot
  • Advanced conversational experiences
  • Internal Workplace Chatbot
  • Enterprise task assistance
  • Restaurant customer interaction
  • Menu query responses
  • Easy menu updates
  • Insurance agent assistant
  • Health and wellness coach bot
  • Float & sidebar widget options
  • Customizable aesthetics
  • Software design validation
Cons
  • No integration with social platforms
  • Limited to certain business operations
  • Requires frequent model upgrade
  • Health advice may lack credibility
  • Template customizability is limited
  • No explicit multi-language support
  • User authentication required
  • Requires numerous tool-specific interactions
  • No mobile-based app version
  • Requires numerous tool specific interactions

56 . Wallu

Best for 24/7 customer support automation

Wallu is an advanced chatbot designed for Discord servers to automate customer support by answering frequently asked questions (FAQs) and providing round-the-clock assistance. It leverages large language models to understand and respond to user inquiries based on knowledge bases, documentation, and chat history. This chatbot operates in over 50 languages and is customizable through an admin panel, allowing administrators to specify operational channels and information sources.

The key features of Wallu include automated support, control and customization through an admin panel, instant support for common queries, multilingual capability, and positive user experiences based on reports from users. The chatbot streamlines support processes, reduces the workload on support teams, and enhances user satisfaction for both server members and administrators.

Pricing

Paid plans start at €4.58/month and include:

  • Add up to 50 FAQs
  • 500,000 monthly AI credits
  • About 550 Lite AI answers or 65 Advanced AI answers
Pros
  • Automated Support: Utilizes large language models to automatically respond to user questions without the need for manual commands.
  • Control and Customization: Offers an admin panel for fine-tuning of the chatbot's operational channels and informational sources.
  • Instant Support: Quickly provides answers to common queries allowing support staff to focus on new and unique questions.
  • Multilingual Capability: Supports over 50 languages enhancing the support system for a global user base.
  • Positive User Experiences: Facilitates easier access to support and reduces the repetitive question burden on server staff.
  • Automated Support
  • Control and Customization
  • Instant Support
  • Multilingual capability
  • Positive User Experiences
  • Makes getting support very easy
  • Transformed global community
  • Quick, reliable, and useful
  • Proven to be an exceptional bot
Cons
  • Limited credits system may not be suitable for heavy usage
  • Performance may vary between languages
  • Possible language support limitation for certain languages
  • Users may run out of credits resulting in interruptions
  • No option to limit the number of answers instead of using credits
  • Plans may not justify value for money for all users
  • Missing feature: clarity on difference between Lite AI and Expert AI
  • Missing feature: clarity on canceling subscription and changing plans
  • Missing feature: detailed explanation on payment methods accepted
  • Missing feature: clarification on whether plans are user-specific or server-specific
  • May require users to have a good understanding of its operational features
  • Performance of the bot may vary across different languages
  • Limited number of FAQs in the lower-tier plans
  • Higher pricing compared to some other AI support bots
  • Issues related to credits and payment methods

57 . TaggoAI

Best for instant issue resolution

TaggoAI is a customer service tool that offers a production-ready support solution powered by sophisticated AI technology. It allows for setting up personalized AI chatbots without the need for coding skills. The tool provides accurate, data-driven interactions to enhance customer engagement and streamline document research processes. TaggoAI addresses up to 50% of customer queries instantly and has been reported to result in a 15% increase in managed conversations for users like Jennifer Pham, a managing partner at WINK.

58 . Choony

Best for 24/7 customer support chatbot

Choony is an AI tool known as the 'Easy AI Chatbot Generator'. It is designed to allow users to create customized chatbots without the need for extensive coding skills or technical knowledge. The tool simplifies the chatbot creation process by eliminating the requirement for significant technical expertise or coding abilities, making it accessible to a broader range of users, including those without a strong technical background. Choony does not require coding skills to be used effectively and does not demand a specific technical skill set, aiming to be user-friendly irrespective of an individual's technical mastery. JavaScript enablement is essential to run Choony, indicating its web-based nature.

Choony can be applied in various areas, such as customer service, assistive technology, and education, making it a versatile tool. It is particularly suitable for small businesses due to its emphasis on ease-of-use, allowing the integration of AI functionality through chatbots without requiring significant technical expertise. The tool's contribution to broader AI utilization lies in its accessibility, encouraging more people to explore AI functionality and facilitating the incorporation of AI technology into products and services.

Pricing

Paid plans start at $10/month and include:

  • Embed on one site
  • No Choony branding
  • GPT 3.5+ & GPT 4+
  • Contact Automation
Pros
  • Choony can be used for customer service purposes
  • Choony's usage can stretch to other fields like assistive technology and educational purposes
  • Emphasis on ease-of-use, making it a potentially excellent choice for small businesses
  • Suitable for educators and students interested in AI and chatbot technology experimentation
  • Can cater to assistive technology
  • Contributes to broader AI utilization by making chatbot creation more accessible
  • Allows individuals, students, and educators to experiment with AI technology
  • Simplifies the process of chatbot creation without coding skills
  • No specific technical skills required to use Choony
  • Web-based tool that requires JavaScript enablement
  • Streamlines chatbot creation process by eliminating the need for substantial tech expertise
  • Accessible tool designed to be user-friendly for everyone
  • Feature of 'Easy AI Chatbot Generator' to simplify chatbot creation
  • Provides hands-on experience in the field of AI and chatbot technology
  • Could appeal to individuals without much technical prowess
Cons
  • No information available about the specific cons of using Choony

59 . Hyro

Best for automated customer support chatbots

Hyro is an enterprise-level Conversational AI solution that supports businesses by automating repetitive tasks like managing customer calls and messages. It aims to improve staff efficiency, enhance customer engagement, streamline operations, and assist in better resource utilization. Hyro can easily integrate with existing business systems, automate customer interactions across various platforms and channels, and provide analytical insights. It is designed to be usable across multiple platforms and channels, enhancing staff efficiency and customer engagement through advanced AI technology.

Pros
  • Enterprise-level usage
  • Automates repetitive tasks
  • Supports customer service operations
  • Improves staff efficiency
  • Enhances customer engagement
  • Streamlines business operations
  • Reduces burdens on staff
  • Integrates with existing systems
  • Automates customer interactions
  • Usable across multiple platforms
  • Usable across multiple channels
  • Provides analytical insights
  • Offers demo for users
  • Cookies secure login functionality
  • Aids task automation
Cons
  • Demo booking needed
  • Heavy use of Cookies
  • Data privacy concerns
  • Possible integration issues
  • Dependency on existing systems
  • Efficiency reliant on usage
  • Unclear accessibility across platforms
  • No detailed technical specifications
  • Absence of pricing information
  • Uncategorized cookies usage

60 . Unicorn Hatch

Best for automated customer support

Unicorn Hatch is a customer service tool designed for businesses and agencies to build and launch their own GPT chatbot application. It leverages Generative AI to automate customer support services, aiming to enhance conversion rates and reduce overhead costs. Unicorn Hatch provides features such as a visual flow builder for streamlined chatbot creation, automated billing system, client management dashboard, and the ability to handle multiple customer interactions simultaneously. However, some limitations include no coding customizability, limited platform integrations, and potential inaccuracies in FAQs. Additionally, Unicorn Hatch can assist in improving business conversion rates, automate FAQ responses, integrate custom forms into chatbots, and handle lead generation efficiently.

Pricing

Paid plans start at $10/month and include:

  • 400 Messages
  • 10 Form Submissions
  • 100 Map Requests
  • 1,000 API Requests
  • GPT Powered Conversational AI
  • No-Code Chatbot
Pros
  • Build own SaaS chatbot
  • Automated customer support
  • Efficient lead generation
  • Seamless workflow integration
  • Suitable for agencies
  • New revenue streams
  • Automated billing system
  • Client management dashboard
  • Visual flow builder
  • Custom forms integration
  • Help centre in chatbot
  • Can handle multiple interactions
  • Perform repetitive tasks automatically
  • Potential customer engagement
  • Integration with favourite platforms
Cons
  • No coding customizability
  • Potential inaccuracy in FAQs
  • Complex drag and drop
  • Limited to SaaS chatbot
  • Billing linked to Stripe
  • No stated data protection
  • Chatbots may feel impersonal