Sierra

What is Sierra?

Sierra is a conversational AI platform designed to provide transformative customer service support. It utilizes advanced language processing and human-level reasoning capabilities to understand and adapt to each customer's specific needs, including context, jargon, and typographical errors. Sierra's AI agents can handle inquiries in multiple languages and take real-time actions such as updating subscriptions, changing reservations, and processing exchanges to address customer problems efficiently. Additionally, Sierra features built-in quality assurance workflows for continuous improvement and optimization, ensuring security and compliance by controlling access to user records in a predefined and secure manner.

Who created Sierra?

Sierra was created by Melissa Ziegler, the VP of Marketing at OluKai. The company was launched on February 13, 2024. Sierra focuses on providing conversational AI agents to transform the customer experience, offering support in multiple languages, adapting to each customer's specific needs and emotions, taking real-time actions to address problems, and continuously learning and improving from customer interactions.

What is Sierra used for?

• Schedules deliveries
• Updates subscriptions
• Changes reservations
• Prepares summary for escalations
• 24/7 service
• Scalability during high demand
• Continuous updates
• Learns from interactions
• Quality assurance workflows
• Conversation tagging and categorization

Who is Sierra for?

• Customer service agents
• Customer Experience Professionals
• Customer support teams
• Customer service representatives
• Customer Support Agents
• Help Desk Specialists

How to use Sierra?

To effectively use Sierra, follow these steps:

1. Understanding Sierra's Functionality:

   • Sierra provides conversational AI support to enhance customer service. It can understand context, jargon, and typos, offering personalized responses in the user's preferred language.

2. Real-Time Actions:

   • Sierra AI agents can react instantly to solve issues like processing exchanges, updating subscriptions, and changing reservations.

3. Adapting to Customer Needs:

   • Utilizing advanced language processing and human-level reasoning, Sierra tailors responses to each customer's specific needs and emotions for a personalized experience.

4. 24/7 Service:

   • Sierra offers round-the-clock customer support, ensuring that AI agents are always available to handle inquiries promptly.

5. Handling High Demand:

   • During peak demand periods, Sierra scales up effortlessly to maintain seamless customer service.

6. Handling Customer Data:

   • Sierra ensures data security and compliance by accessing user records in a controlled manner, encrypting and masking personal information.

7. Continuous Improvement:

   • Sierra learns and improves from interactions, utilizing pattern recognition to enhance performance over time.

8. Quality Assurance:

   • Sierra features built-in quality assurance workflows for performance monitoring, conversation tagging, and efficient escalation management.

By following these steps, you can make the most of Sierra's capabilities to enhance customer experiences and streamline customer service operations.