Copilot.live
4.72
0
Copilot.live helps businesses manage customer service with automated ticketing and centralized communication for improved support.
What is Copilot.live?
Copilot.live is a comprehensive platform designed to assist businesses in managing their customer service operations effectively. This tool offers features like automated ticket creation, streamlined communication channels, and detailed analytics to enhance customer support processes. Copilot.live aims to simplify customer interactions, improve response times, and boost overall customer satisfaction. By integrating various communication channels and providing a centralized system for handling customer queries, Copilot.live helps businesses maintain excellent customer service standards. Overall, Copilot.live serves as a valuable solution for organizations seeking to optimize their customer support operations and deliver exceptional customer experiences.
Who created Copilot.live?
CoPilot.live was created by Mayank Malviya along with Sumit Dafda and Asma Khan. The platform is designed to offer AI-driven assistance for users, enabling quick and accurate information access for data-driven decision-making in various domains.
What is Copilot.live used for?
- Generating leads
- Embed chatbots on websites
- Enhance user engagement on websites
- Support for over 50 languages
- Enhancing user engagement on websites
- Support over 50 languages
- Automating business tasks
- Handling customer support inquiries
- Capture lead information
- Interacting with visitors beyond form submissions
- Implementing voice calls for support queries
- Transitioning seamlessly from AI to human support
- Customizing chatbots' appearance to align with brand image
- Deploying chatbots on multiple channels
- Create chatGPT-enabled chatbots without coding
- Answer questions using provided data
- Integrate with WhatsApp or phone numbers
- Customize chatbots with preset themes or personalized colors
- Use AI voice feature for voice calls
- Collaborate with team members on chatbots
- Enhanced user engagement through chatbots on websites
- Creation of personalized chatbots for businesses
- Integration with WhatsApp for enhanced communication
- Lead capturing and data collection functionality
- Automated data source syncing for seamless information retrieval
- Customization of chatbots using preset themes
- Voice call integration for interactive communication with chatbots
- Human handoff feature for smoother interactions
- Customizable responses using the Persona feature
- Embed chatbots on websites for enhanced user engagement
- Customize chatbots using preset themes or by changing colors
- Integrate chatbots with WhatsApp or phone numbers
- Supports various OpenAI models such as GPT-3.5, GPT-4, Gemini 1.5 Pro, and more
- Train chatbots using datasources like documents, websites, and integrations
- Offer voice calls with chatbots through AI Voice feature
- Features lead capturing, human handoff, and customizable responses with Persona feature
- Affiliate program available for referral commission
- Create chatGPT-enabled chatbots (Copilots) without coding
- Embed Copilots on your website for enhanced user engagement
- Publish Copilots as a dedicated webpage
- Integral Copilots with WhatsApp or phone numbers
- Customize Copilots using preset themes or personalized colors
- Train Copilots on different models like GPT-3.5, GPT-4, GPT-4o, Gemini 1.5 Flash, and Gemini 1.5 Pro
- Use data sources such as documents, website links, text, Notion, Google Drive, and GitHub to train Copilots
- Support over 50 languages including English, Hindi, French, Spanish, Arabic, Indonesian, and Russian
- Features like lead capturing, human handoff, AI voice calls, and customizable responses using the Persona feature
- Utilize message credits for interactions, where GPT-4 messages consume 10 times more credits than GPT-3.5 messages
Who is Copilot.live for?
- Customer service representative
- Customer Support Manager
- Help Desk Technician
- Call Center Agent
- Technical Support Specialist
- Customer Experience Manager
- Sales Support Specialist
- Operations Manager
- Product Support Specialist
- Quality Assurance Analyst
How to use Copilot.live?
To use Copilot.live, follow these steps:
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Create Copilot: Give your Copilot a name and persona, and it will be created.
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Add Datasources: Connect, upload files, or add the URL of your website to provide data to Copilot for processing.
By following these straightforward steps, you can begin utilizing Copilot.live to create an AI-powered chatbot for your website efficiently.
Pros
- No deletion of Copilots upon inactivity
- Customize appearance to align with brand's look and feel
- Team collaboration feature for managing Copilot and conversations
- Supports over 50 languages for both text and voice
- Positive feedback from users on productivity boost and customizability
- Works best for website customer queries
- Ease of setup and use for developing, training, and deploying chatbot/AI assistant
- Hyper-personalization and AI learning capabilities
- Seamless integration with various devices and platforms
- Free plan available for starting out
Cons
- No Realtime AI voice call in lower-tier plans
- No deletion upon inactivity feature not available for all plans
- AI Voice call credits consumption rate is high
- No support for creating custom skills
- No organization limit mentioned but limit on owners
- Paid feature to remove Copilot.live branding
Copilot.live FAQs
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What is Copilot.live?
- Copilot.live is a platform where you can create chatGPT-enabled chatbots (Copilots) without coding. These chatbots use the data you provide to answer questions and can be embedded on your website for enhanced user engagement.
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How can I customize my Copilot?
- You can customize your Copilot using preset themes, changing colors of components (available on paid plans), and detailed customization of responses with the Persona feature.
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What AI models does Copilot support?
- Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
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What is a datasource in Copilot?
- A datasource is a knowledge base uploaded to train Copilot, including documents, website links, text, and integrations like Notion, Google Drive, and GitHub.
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Can I customize my Copilot for voice calls?
- The AI Voice feature allows for voice calls with Copilot, including interactive calls and smooth AI-powered conversations.
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How many message credits are consumed per interaction?
- One message credit equals one message sent by the user and one response received from the AI, with GPT-4 messages costing 10 times more than GPT-3.5 messages.
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What additional features does Copilot offer?
- Standout features include lead capturing, human handoff, AI voice calls, and customizable responses using the Persona feature.
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Can I remove Copilot.live branding?
- Removal of Copilot.live branding is available for paid clients upon request and may involve additional charges. Contact [email protected] for this feature.
Get started with Copilot.live
Copilot.live reviews
Yuki Tanaka
January 24, 2025
What do you like most about using Copilot.live?
The streamlined communication channels make it easy to manage customer interactions across different platforms.
What do you dislike most about using Copilot.live?
I experienced some minor bugs while using the mobile app, which need attention.
What problems does Copilot.live help you solve, and how does this benefit you?
It has improved our response efficiency and made it easier to follow up with customers.
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Tarik Ali
January 20, 2025
What do you like most about using Copilot.live?
I appreciate how it integrates seamlessly with our existing workflows and enhances team collaboration.
What do you dislike most about using Copilot.live?
Some of the advanced features can be complex to set up initially.
What problems does Copilot.live help you solve, and how does this benefit you?
It has helped us manage customer interactions better, leading to improved retention rates.
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Svetlana Petrov
February 24, 2025
What do you like most about using Copilot.live?
The comprehensive support features allow us to handle customer issues effectively and efficiently.
What do you dislike most about using Copilot.live?
The platform can feel a bit overwhelming with all the features available.
What problems does Copilot.live help you solve, and how does this benefit you?
It has greatly improved our customer service efficiency and overall satisfaction.
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