SnapCall

What is SnapCall?

SnapCall is a customer engagement tool that aims to enhance user experience through video-based solutions. It allows customers to communicate their issues through video clips, improving the understanding of problems for support teams and enabling live video calls for quick issue resolution. SnapCall offers features like AI-powered video analysis for actionable insights, integration with platforms like Zendesk and Salesforce, and tools such as SnapCall Assist for asynchronous problem resolution and SnapCall Instant for real-time customer engagement. The platform ensures data protection and client privacy through encrypted video and data storage. SnapCall's key features include video clips, live video calls, AI-powered analysis, and integration with popular platforms like Zendesk and Salesforce.

Who created SnapCall?

Snapcall was created by a team of individuals led by its founder. The company was launched on November 28, 2023, with a focus on enhancing customer support through video-based solutions. Snapcall aims to streamline interactions between customers and businesses by providing tools for detailed issue explanations via video clips and live video calls. The platform integrates AI technology for video analysis, ensuring prompt and effective issue resolution. Snapcall offers features such as SnapCall Clips for video-based support and SnapCall Calls for real-time customer engagement, with seamless integration with popular platforms like Zendesk and Salesforce.

What is SnapCall used for?

• Seamless integration with CRM platforms
• Screen sharing
• Real-time customer engagement through audio or video calls
• Customer support with video-based issue explanation
• AI-generated summary of customer issues
• Enhanced data protection and client privacy
• Asynchronous problem resolution through video clips
• Scheduled calls feature for timely interactions
• Actionable insights from AI-driven analysis
• Intelligent automation for support workflows
• Efficient problem resolution using visual representations
• Video-based problem resolution
• Asynchronous and real-time engagement
• Scheduled calls feature
• Minimal setup for calls
• Detailed customer issue visualization
• Minimizes back-and-forth communication
• Actionable insights from visuals
• Seamless integration with popular platforms
• Enhanced data protection
• Encrypted video and data storage
• Client issue video clips
• Manual video call recording
• Auto audio call recording
• Capture snapshot
• Record video
• Record screen
• Record voice
• AI transcript
• AI-generated summary
• Context-aware summary

Who is SnapCall for?

• Customer Support Representatives
• Technical Support Specialists
• Sales Representatives
• Customer Support Specialists
• Client Service Managers
• CRM Integration Specialists
• Technical Support Teams
• Client Engagement Professionals
• Customer Success Managers
• Help Desk Support Staff
• Call Center Agents
• Service Agents
• Sales teams
• Customer Support Agents
• Technical Support Agents
• Customer service representatives

How to use SnapCall?

To use SnapCall effectively, follow these steps:

1. Understanding SnapCall: SnapCall enhances user experience through video-based solutions to improve interaction and problem resolution.

2. Enhancing Customer Experience: SnapCall allows customers to explain their issues through video clips, enabling support teams to quickly understand and resolve problems.

3. Key Features: SnapCall offers video clips and live video calls for clear issue representation, AI-powered video analysis for actionable insights, and seamless integration with platforms like Zendesk, Salesforce, and ServiceNow.

4. SnapCall Assist: Utilize SnapCall Assist for asynchronous problem resolution by recording and sending videos detailing issues for improved response times and efficiency.

5. Real-time Engagement: Benefit from SnapCall Instant for instant live video calls with customers, providing immediate support.

6. Scheduling Calls: Use SnapCall Booking to schedule calls between customers and support teams for structured and timely interactions.

7. Integration with Workflow: SnapCall seamlessly integrates into existing workflows by enabling video clips and live calls, transforming issue resolution with visual representation.

8. AI Video Analysis: AI-powered video analysis interprets visual data to extract key insights for faster issue resolution and efficient support.

9. Protection & Privacy: SnapCall ensures data protection and client privacy through encrypted video and data storage, safeguarding sensitive information.

10. Free Trial: Start with a 14-day free trial to experience the benefits of SnapCall without the need for a credit card.

By following these steps, you can effectively utilize SnapCall for enhanced customer engagement, efficient problem resolution, and seamless integration into your support workflows.