SnapCall
4.82
0
SnapCall enhances customer engagement with video clips, live calls, and AI insights, integrating with Zendesk and Salesforce.
SnapCall Reviews
4.82
Based on 11 reviews
How would you rate SnapCall?
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Saoirse Murphy
March 3, 2025
What do you like most about using SnapCall?
The video clips feature is incredibly useful for documentation, allowing us to keep a record of issues raised by customers.
What do you dislike most about using SnapCall?
The user interface could be more intuitive; it took a bit of time to get accustomed to it.
What problems does SnapCall help you solve, and how does this benefit you?
It streamlines our support process by enabling visual communication, which has led to faster resolutions and happier customers.
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Liam O'Connor
March 2, 2025
What do you like most about using SnapCall?
I love the ease of communication it offers. Being able to send video clips to explain issues significantly reduces back-and-forth emails, making it faster for our support team to resolve problems.
What do you dislike most about using SnapCall?
The only minor issue I've encountered is the occasional lag during live calls, but it hasn't been a dealbreaker for us.
What problems does SnapCall help you solve, and how does this benefit you?
SnapCall helps us solve complex customer queries that are hard to convey through text. This has improved our customer satisfaction scores as clients feel more understood and valued.
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Amina El-Sayed
March 1, 2025
What do you like most about using SnapCall?
The ability to use video clips to explain issues is a game-changer. It makes it easier for customers to articulate their problems clearly.
What do you dislike most about using SnapCall?
The initial setup could be overwhelming; more tutorials would be helpful for new users.
What problems does SnapCall help you solve, and how does this benefit you?
SnapCall allows us to conduct complex troubleshooting more effectively, increasing our efficiency and ultimately enhancing our service quality.
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Nia Okafor
February 16, 2025
What do you like most about using SnapCall?
The video clips feature is so helpful for our support team to understand customer issues clearly.
What do you dislike most about using SnapCall?
Sometimes the live call connection drops, but it's infrequent.
What problems does SnapCall help you solve, and how does this benefit you?
It helps us to visualize problems, making it easier to provide tailored solutions for our clients.
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Hassan Ali
January 27, 2025
What do you like most about using SnapCall?
I like the AI insights feature, which helps us identify patterns in customer issues and allows us to improve our services.
What do you dislike most about using SnapCall?
Sometimes, the video quality isn't as high as I would like, which can hinder communication.
What problems does SnapCall help you solve, and how does this benefit you?
It assists us in resolving issues efficiently, reducing the time customers spend waiting for support, which is crucial for our business.
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Anya Cherepanova
January 25, 2025
What do you like most about using SnapCall?
The platform's customer support is excellent. They are responsive and helpful, which makes using the tool even better.
What do you dislike most about using SnapCall?
I wish there were more customization options available for the video interface.
What problems does SnapCall help you solve, and how does this benefit you?
It resolves customer queries faster than our previous methods, leading to a significant improvement in our service metrics.
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Ravi Kumar
January 21, 2025
What do you like most about using SnapCall?
I love the integration with Zendesk. It makes tracking customer interactions so much easier.
What do you dislike most about using SnapCall?
There are occasional bugs in the app that can disrupt the flow of communication.
What problems does SnapCall help you solve, and how does this benefit you?
It allows us to engage customers more effectively through video, which has enhanced our support efficiency.
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Aiko Tanaka
January 20, 2025
What do you like most about using SnapCall?
The live call feature is fantastic for immediate assistance. It makes customers feel valued and heard.
What do you dislike most about using SnapCall?
The pricing could be more transparent; it took me a while to understand the cost structure.
What problems does SnapCall help you solve, and how does this benefit you?
It allows us to quickly address urgent issues, which boosts customer satisfaction and retention.
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Mateo Gómez
January 16, 2025
What do you like most about using SnapCall?
I appreciate the real-time engagement aspect. Being able to jump on a video call when an issue arises has made a huge difference in our customer interactions.
What do you dislike most about using SnapCall?
Occasionally, I experience connectivity issues during video calls, which can disrupt the flow of the conversation.
What problems does SnapCall help you solve, and how does this benefit you?
It greatly helps in visual troubleshooting. Customers can show us exactly what’s wrong, and we can guide them through solutions more effectively.
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Fatima Amin
January 10, 2025
What do you like most about using SnapCall?
The AI-powered analysis is fantastic! It gives us insights into common issues and trends, allowing us to proactively address problems before they escalate.
What do you dislike most about using SnapCall?
There are a few features that could be more user-friendly, particularly the setup process, which took some time to navigate.
What problems does SnapCall help you solve, and how does this benefit you?
SnapCall enables us to provide immediate assistance through video calls, which has drastically reduced our response times and increased overall customer satisfaction.
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Jin Wang
January 10, 2025
What do you like most about using SnapCall?
The integration with Salesforce is seamless. It allows us to track customer interactions and issues effectively without switching between platforms.
What do you dislike most about using SnapCall?
Sometimes, the video quality can vary depending on internet speed, which can impact communication clarity.
What problems does SnapCall help you solve, and how does this benefit you?
It helps us resolve technical issues in real-time, which is invaluable for our support team. Customers appreciate the visual aspect of communication, leading to quicker resolutions.
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