Hoory AI

What is Hoory AI?

Hoory AI AI is a conversational AI platform designed to automate customer support functions. It serves as an artificial assistant capable of understanding user intent, handling high-volume queries, providing rapid responses, and offering various features such as Workflow Management, Macros for personalized action sequences, and communication tools for collaboration among support agents. The platform integrates GPT technology for query handling and provides detailed customer behavior reports. Hoory AI AI aims to enhance agent efficiency, improve customer satisfaction rates, and reduce support costs.

Who created Hoory AI?

Hoory, a conversational AI platform designed to automate customer support functions, was created by Ucraft. It was launched on September 28, 2020. The platform offers features like rule-based and knowledge-based AI capabilities, an Omni-Channel Inbox for unified user interactions, Workflow Management for automated tasks, and Macros for personalized action sequences. Hoory AI was developed with the aim of enhancing agent efficiency, improving customer satisfaction rates, and reducing support costs.

What is Hoory AI used for?

• Support
• Team Management
• Automates customer support
• Real-time analytics
• Understands user intent
• High-volume query handling
• Rapid response delivery
• Omni-Channel Inbox feature
• Workflow Management capabilities
• Macros for personalized sequences
• Communication features for collaboration
• Team feature for support challenges
• Automated task execution
• Contact Management
• Reporting
• Security
• Widget Embed on multiple domains
• Custom widget greeting
• Team supervision
• Private notes
• Webhook integration
• Real-time analytics reporting
• Multi-channel customer interaction centralization
• Pre-chat form creation
• Create Contact notes
• Create Custom attributes
• Create Contact labels
• Create Contact filters
• Create Contact views
• Import Contacts
• Merge contacts
• API
• SEO support
• Portal customization
• Create Contact segments

Who is Hoory AI for?

• Customer Support Agents
• Customer service representatives
• Support Teams
• Service Teams
• Team Supervisors
• Businesses in need of customer support automation
• Support Team Supervisors
• Software engineers

How to use Hoory AI?

To use Hoory effectively, follow these steps:

1. Portal Customization: Tailor the portal to your needs.
2. SEO Support: Utilize SEO assistance for optimization.
3. Contact Management: Organize and manage customer contacts effectively.
4. Team Management: Manage teams efficiently.
5. Create Contact Segments, Notes, Attributes, Labels, Filters, and Views: Customize contact details for better organization.
6. Import Contacts: Easily bring in existing contact information.
7. Merge Contacts: Streamline contact information for clarity.
8. Utilize Team Supervision, Private Notes, Agent Roles, Macros, and Notifications: Enhance team collaboration and efficiency.
9. Integrate with Webhook, Dashboard Apps, Google Translate, and Dyte: Expand functionalities through integrations.
10. Utilize API for customization: Tailor functions to specific requirements.
11. Access Reporting and Analytics: Gain insights through real-time data monitoring.
12. Leverage Security Features: Ensure data integrity and protection with SSL and validation protocols.
13. 24/7 Support: Utilize live chat, email, and dedicated support for assistance.

By following these steps, you can harness Hoory's full potential for automating customer support, understanding user intent, handling queries efficiently, and enhancing overall customer satisfaction. Start by customizing the platform to your needs, managing contacts, using team features effectively, integrating with other tools for seamless operations, and utilizing the available support resources for smooth implementation and ongoing success.