SearchUnify

What is SearchUnify?

SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences by providing a variety of features such as enterprise search, insights engine, and AI-powered applications. It aims to improve customer support, self-service options, and impact areas like HR, marketing, and fraud detection positively. SearchUnify uses artificial intelligence for predictive solutions, search analytics, and search tuning features to enhance information findability and provide relevant results.

It leverages AI technologies like intelligent search capabilities, virtual assistants, and predictive capabilities to improve information retrieval, automate workflows, and support proactive decision-making across organizations. SearchUnify caters to various industries like banking, e-commerce, education, healthcare, high tech, insurance, manufacturing, and pharmaceuticals, offering solutions for areas such as support, communities, knowledge management, marketing, and HR services.

The platform also offers a range of products like Cognitive Search, SUVA virtual assistant, Knowbler (Knowledge Enabler), Escalation Predictor, and Agent Helper to enhance search capabilities and provide intelligent digital experiences. Moreover, SearchUnify has received accolades, being recognized as a leader in the G2 Grid® Report for Enterprise Search and honored with awards for sales, customer service, and chatbot solutions, among others, showcasing its continuous growth and recognition in the industry.

Who created SearchUnify?

SearchUnify was launched on November 30, 2021. It was founded by Grazitti Interactive in 2016 as an evolution of their federated search product into an AI-driven search solution. Grazitti Interactive, established in 2008, is a digital innovation leader specializing in developing solutions for data insights, operational efficiency, and customer success for companies of all sizes, including Fortune 500 enterprises.

What is SearchUnify used for?

• HR
• Fraud Detection
• Support
• Marketing
• Self-service
• Knowledge Management
• Customer success
• Communities
• Knowledge-centered service
• Intelligent digital experiences

Who is SearchUnify for?

• Banking
• E-Commerce
• Education
• Healthcare
• High tech
• Insurance
• Learning and training
• Manufacturing
• Pharmaceuticals and life sciences
• Customer support
• HR
• Marketing
• Fraud Detection

How to use SearchUnify?

To effectively use SearchUnify, follow these steps:

1. Understand the Purpose: Recognize that SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences by leveraging artificial intelligence.

2. Key Features: Familiarize yourself with key features like connectors for unifying data, AI capabilities for predictive solutions, search analytics, security measures, and faceted search functionalities.

3. Artificial Intelligence Integration: Utilize AI technologies within SearchUnify for intelligent search capabilities, virtual assistant functionality, predictive capabilities, and insights into user behavior patterns.

4. Industry Coverage: Explore the wide range of industries that SearchUnify caters to, including banking, e-commerce, healthcare, and manufacturing, among others.

5. Platform Components: Understand the various components of SearchUnify, such as connectors, AI integration, LLM integrations, search analytics, and search tuning, for a comprehensive view of the platform.

6. Solutions and Products: Explore the solutions offered by SearchUnify for various use cases like support, self-service, knowledge management, and customer success, as well as the different products available like Cognitive Search and SearchUnify Virtual Assistant (SUVA).

7. Resource Center: Make use of the resource center provided by SearchUnify, which includes e-books, webinars, videos, and success stories to enhance your understanding and utilization of the platform.

8. Customer Support Optimization: Benefit from SearchUnify's AI-powered capabilities to optimize search functionality, enhance self-service experiences, provide intelligent virtual assistant functionalities, and streamline customer support processes.

9. Specialized Products: Explore specialized products like Knowbler for knowledge sharing and Escalation Predictor for proactive customer service management to enhance specific aspects of your organization's operations.

10. Demonstrations: Experience the power of SearchUnify firsthand by taking advantage of free live demos to understand how the platform can benefit your customers, stakeholders, and employees.

By following these steps, you can effectively leverage SearchUnify to enhance your organization's customer support and self-service experiences.