SearchUnify
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SearchUnify enhances customer support with AI-driven search and insights for multiple industries.
What is SearchUnify?
SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences by providing a variety of features such as enterprise search, insights engine, and AI-powered applications. It aims to improve customer support, self-service options, and impact areas like HR, marketing, and fraud detection positively. SearchUnify uses artificial intelligence for predictive solutions, search analytics, and search tuning features to enhance information findability and provide relevant results.
It leverages AI technologies like intelligent search capabilities, virtual assistants, and predictive capabilities to improve information retrieval, automate workflows, and support proactive decision-making across organizations. SearchUnify caters to various industries like banking, e-commerce, education, healthcare, high tech, insurance, manufacturing, and pharmaceuticals, offering solutions for areas such as support, communities, knowledge management, marketing, and HR services.
The platform also offers a range of products like Cognitive Search, SUVA virtual assistant, Knowbler (Knowledge Enabler), Escalation Predictor, and Agent Helper to enhance search capabilities and provide intelligent digital experiences. Moreover, SearchUnify has received accolades, being recognized as a leader in the G2 Grid® Report for Enterprise Search and honored with awards for sales, customer service, and chatbot solutions, among others, showcasing its continuous growth and recognition in the industry.
Who created SearchUnify?
SearchUnify was launched on November 30, 2021. It was founded by Grazitti Interactive in 2016 as an evolution of their federated search product into an AI-driven search solution. Grazitti Interactive, established in 2008, is a digital innovation leader specializing in developing solutions for data insights, operational efficiency, and customer success for companies of all sizes, including Fortune 500 enterprises.
What is SearchUnify used for?
- HR
- Fraud Detection
- Support
- Marketing
- Self-service
- Knowledge Management
- Customer success
- Communities
- Knowledge-centered service
- Intelligent digital experiences
Who is SearchUnify for?
- Banking
- E-Commerce
- Education
- Healthcare
- High tech
- Insurance
- Learning and training
- Manufacturing
- Pharmaceuticals and life sciences
- Customer support
- HR
- Marketing
- Fraud Detection
How to use SearchUnify?
To effectively use SearchUnify, follow these steps:
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Understand the Purpose: Recognize that SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences by leveraging artificial intelligence.
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Key Features: Familiarize yourself with key features like connectors for unifying data, AI capabilities for predictive solutions, search analytics, security measures, and faceted search functionalities.
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Artificial Intelligence Integration: Utilize AI technologies within SearchUnify for intelligent search capabilities, virtual assistant functionality, predictive capabilities, and insights into user behavior patterns.
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Industry Coverage: Explore the wide range of industries that SearchUnify caters to, including banking, e-commerce, healthcare, and manufacturing, among others.
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Platform Components: Understand the various components of SearchUnify, such as connectors, AI integration, LLM integrations, search analytics, and search tuning, for a comprehensive view of the platform.
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Solutions and Products: Explore the solutions offered by SearchUnify for various use cases like support, self-service, knowledge management, and customer success, as well as the different products available like Cognitive Search and SearchUnify Virtual Assistant (SUVA).
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Resource Center: Make use of the resource center provided by SearchUnify, which includes e-books, webinars, videos, and success stories to enhance your understanding and utilization of the platform.
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Customer Support Optimization: Benefit from SearchUnify's AI-powered capabilities to optimize search functionality, enhance self-service experiences, provide intelligent virtual assistant functionalities, and streamline customer support processes.
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Specialized Products: Explore specialized products like Knowbler for knowledge sharing and Escalation Predictor for proactive customer service management to enhance specific aspects of your organization's operations.
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Demonstrations: Experience the power of SearchUnify firsthand by taking advantage of free live demos to understand how the platform can benefit your customers, stakeholders, and employees.
By following these steps, you can effectively leverage SearchUnify to enhance your organization's customer support and self-service experiences.
Pros
- Search tuning features
- Quantifies customer support KPIs
- Enhanced customer support
- Improved self-service capabilities
- Enterprise search functionality
- Insights Engine
- Connectors for unifying data
- LLM integrations
- Search analytics
- Supports multiple industries
- Security measures
- Faceted search
- Wide use case coverage
- Industry-specific solutions
- Cognitive Search product
Cons
- No voice chat integration
- No bot personalization options
- Unspecified performance in multilingual environments
- No explicit integration with CRM
- Limited analytics visualization capabilities
- Potential complexity due to wide range
- No included translation services
- Unspecified scalability
- Requires cookie consent
- No explicit pricing structure
SearchUnify FAQs
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What is SearchUnify?
- SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. It offers a variety of features including enterprise search, an insights engine, and AI-powered applications that enable businesses to provide improved customer support and enhance self-service capabilities.
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What key features does SearchUnify offer?
- SearchUnify offers key features such as connectors to unify disparate data silos, AI capabilities for predictive solutions, enhancements to LLM integrations, search analytics to garner insights from user behavior, Search Tuning for enhanced findability, security to assure data protection, and faceted search to improve precision of information retrieval.
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How does SearchUnify use artificial intelligence?
- SearchUnify utilizes artificial intelligence to provide several key benefits. Its AI technologies offer intelligent search capabilities, virtual assistant functionality, predictive capabilities, and insights into user behavior patterns. These AI-powered features help improve information findability, automate and expedite workflows, and contribute to proactive decision-making across organizations.
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What industries does SearchUnify cater to?
- SearchUnify caters to a wide range of industries including banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.
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What are the components of the SearchUnify platform?
- The SearchUnify platform consists of multiple components such as connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security for data protection, and a faceted search feature.
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How does SearchUnify improve customer support?
- SearchUnify improves customer support by utilizing AI to optimize search functionality, enhance self-service experiences, provide intelligent virtual assistant functionalities, and predictive capabilities. This leads to faster resolution of customer queries, improved self-service, and more effective utilization of support resources.
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What types of resources does SearchUnify provide?
- SearchUnify provides a resource center with e-books, webinars, videos, and success stories. These resources are designed to help businesses understand and better utilize the platform and its various features and applications.
Get started with SearchUnify
SearchUnify reviews
Evelyn Parker
January 14, 2025
What do you like most about using SearchUnify?
I appreciate the comprehensive search capabilities that SearchUnify offers. The AI-driven insights help us streamline customer support processes significantly, making it easier for our agents to find relevant information quickly.
What do you dislike most about using SearchUnify?
The initial setup can be quite complex, especially for teams that are not very tech-savvy. It took us a while to customize the platform to fit our specific needs.
What problems does SearchUnify help you solve, and how does this benefit you?
SearchUnify improves information retrieval, which has reduced our average customer query response time. This directly enhances customer satisfaction and helps our support team focus on more complex issues.
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Amit Choudhary
December 18, 2024
What do you like most about using SearchUnify?
The AI-powered virtual assistant is a great feature. It assists customers with common queries, saving time for our support staff.
What do you dislike most about using SearchUnify?
I find the user interface a bit outdated and not very intuitive. It can be overwhelming for new users.
What problems does SearchUnify help you solve, and how does this benefit you?
It helps us manage large volumes of customer queries efficiently, but there were some hiccups in the initial learning curve.
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Svetlana Ivanovic
December 23, 2024
What do you like most about using SearchUnify?
The search analytics feature is incredibly useful. It provides insights into what information customers are looking for, which helps us enhance our knowledge base.
What do you dislike most about using SearchUnify?
Sometimes the predictive features aren't as accurate as I would like, which can lead to customers receiving irrelevant suggestions.
What problems does SearchUnify help you solve, and how does this benefit you?
It has streamlined our support processes by providing quick access to information, leading to faster resolutions and improved customer feedback.
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