Drift
4.73
0
Drift transforms customer engagement with AI-driven chat, email, and video communication, offering personalized, real-time interactions.
Drift Reviews
4.73
Based on 11 reviews
How would you rate Drift?
What’s your thought?
Yara Al-Mansoori
February 25, 2025
What do you like most about using Drift?
The AI capabilities are impressive; it really understands context.
What do you dislike most about using Drift?
The initial setup can be a bit complex, especially for those with limited technical knowledge.
What problems does Drift help you solve, and how does this benefit you?
Drift helps us manage customer inquiries efficiently, allowing our team to focus on strategic tasks rather than repetitive queries.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Mateusz Wojcik
February 17, 2025
What do you like most about using Drift?
Drift's predictive AI features are fantastic! They help anticipate customer needs based on previous interactions.
What do you dislike most about using Drift?
I would like to see more templates for automated responses to save time.
What problems does Drift help you solve, and how does this benefit you?
With Drift, we can engage customers in a personalized way that drives up our conversion rates significantly.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Zara Hussain
February 10, 2025
What do you like most about using Drift?
The customization options are great! I can tailor the chat experience to match our brand voice, which resonates well with our customers.
What do you dislike most about using Drift?
Sometimes, the AI responses can be a bit off-mark and require manual intervention, which is not ideal during busy hours.
What problems does Drift help you solve, and how does this benefit you?
Drift has helped us to reduce cart abandonment rates by engaging customers right when they are about to leave the site. This has translated to more completed sales.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Aiden Takahashi
February 7, 2025
What do you like most about using Drift?
I love how Drift's AI-driven chat feature allows for instant responses to customer inquiries. It feels like having a 24/7 support team that never misses a beat. The real-time interaction has significantly improved our customer engagement.
What do you dislike most about using Drift?
While I appreciate the user-friendly interface, I wish there were more customization options for the chat widget. Sometimes, it feels a bit generic compared to other tools.
What problems does Drift help you solve, and how does this benefit you?
Drift has streamlined our customer support process. We can now handle multiple inquiries simultaneously without compromising on quality. This has led to faster response times and higher customer satisfaction.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Sofia Kovacevic
January 29, 2025
What do you like most about using Drift?
The integration with our CRM system is quite smooth, allowing for easy data transfer and management.
What do you dislike most about using Drift?
The performance can lag during high traffic periods, which can be challenging.
What problems does Drift help you solve, and how does this benefit you?
Drift has allowed our marketing team to engage website visitors in real-time, leading to improved lead generation and nurturing.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Liam O'Neill
January 29, 2025
What do you like most about using Drift?
The immediacy of chat responses is impressive. Customers appreciate getting quick answers, which enhances their experience.
What do you dislike most about using Drift?
The pricing model can get a bit steep as you scale up. It would be nice to have more flexibility in the plans.
What problems does Drift help you solve, and how does this benefit you?
We use Drift to qualify leads efficiently. The ability to communicate via video has been particularly beneficial in making a personal connection with clients.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Elena Sokolova
January 25, 2025
What do you like most about using Drift?
The ability to analyze customer interactions through advanced analytics is incredibly useful for our marketing strategies.
What do you dislike most about using Drift?
Sometimes the AI doesn't fully understand complex queries, leading to customer frustration.
What problems does Drift help you solve, and how does this benefit you?
Drift has helped us optimize our customer service, allowing for quicker resolution of issues and a better overall experience.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Khalid Al-Hamadi
January 19, 2025
What do you like most about using Drift?
The real-time engagement is fantastic! It allows us to connect with customers at crucial moments, increasing our sales.
What do you dislike most about using Drift?
The pricing structure can be a bit complex to understand initially, but the value is definitely there.
What problems does Drift help you solve, and how does this benefit you?
Drift has eliminated the communication gap with our customers, enabling us to provide immediate support and guidance, which boosts customer loyalty.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Nikolai Petrov
January 13, 2025
What do you like most about using Drift?
Drift's video communication feature is a game-changer! It adds a personal touch to customer interactions, making it easier to build relationships.
What do you dislike most about using Drift?
The integration with some third-party tools isn't as seamless as I'd hoped, which can be frustrating when trying to sync data.
What problems does Drift help you solve, and how does this benefit you?
Drift has improved our lead qualification process. By engaging prospects in real-time, we can better understand their needs and tailor our offerings accordingly.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Santiago Fernandez
January 10, 2025
What do you like most about using Drift?
The chat functionality is top-notch and integrates well into our website, creating a seamless experience for users.
What do you dislike most about using Drift?
I wish there were more options to customize the chat interface to better match our branding.
What problems does Drift help you solve, and how does this benefit you?
Drift allows us to engage with customers actively, reducing bounce rates and improving overall user satisfaction.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Freya Nielsen
January 8, 2025
What do you like most about using Drift?
The personalized email campaigns are fantastic! They help nurture leads effectively, and I've seen a noticeable increase in conversion rates since implementing them.
What do you dislike most about using Drift?
The analytics dashboard can be a bit overwhelming at first. It took some time to get used to all the metrics available.
What problems does Drift help you solve, and how does this benefit you?
Drift has significantly reduced the time our sales team spends on follow-ups by automating responses. This allows them to focus on closing deals instead of managing communications.
How would you rate Drift?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Drift alternatives
