Knowledge Base
3.83
0
KnowledgeBase AI streamlines customer support with AI-driven knowledge management and 24/7 self-service.
Knowledge Base Reviews
3.83
Based on 6 reviews
How would you rate Knowledge Base?
What’s your thought?
Dmitry Sokolov
December 30, 2024
What do you like most about using Knowledge Base?
The 24/7 self-service option is great for our international customers, allowing them to get help anytime.
What do you dislike most about using Knowledge Base?
Sometimes the AI doesn't understand complex queries very well, which can lead to customer frustration.
What problems does Knowledge Base help you solve, and how does this benefit you?
It helps manage multiple knowledge bases effectively, which is crucial for our business as we operate in different regions.
How would you rate Knowledge Base?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Sofia Miller
December 2, 2024
What do you like most about using Knowledge Base?
The customization options are fantastic! Tailoring the tone of voice to match our brand has been a game changer.
What do you dislike most about using Knowledge Base?
The user interface can be a bit overwhelming at first, but I got used to it after some time.
What problems does Knowledge Base help you solve, and how does this benefit you?
It helps streamline the support process and allows customers to find answers on their own, which reduces the workload on our team.
How would you rate Knowledge Base?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Salma Al-Farsi
November 29, 2024
What do you like most about using Knowledge Base?
The reporting feature is excellent for tracking how effective our knowledge base is and helps us make data-driven decisions.
What do you dislike most about using Knowledge Base?
The AI search sometimes returns irrelevant results, which can frustrate customers.
What problems does Knowledge Base help you solve, and how does this benefit you?
It significantly improves our customer support efficiency by allowing customers to help themselves, which enhances overall satisfaction.
How would you rate Knowledge Base?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Rashid Khan
November 28, 2024
What do you like most about using Knowledge Base?
I appreciate the AI search feature, which allows for quick answers to customer queries. It saves time compared to traditional methods.
What do you dislike most about using Knowledge Base?
The automated article generation can be hit or miss; sometimes the content isn't as detailed as I'd like, requiring manual edits.
What problems does Knowledge Base help you solve, and how does this benefit you?
It reduces response times for customer inquiries, leading to increased customer satisfaction, but the inconsistencies in generated content can detract from that benefit.
How would you rate Knowledge Base?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Hans Müller
November 27, 2024
What do you like most about using Knowledge Base?
The ability to manage multiple knowledge bases from a single dashboard is quite convenient for our operations.
What do you dislike most about using Knowledge Base?
Customization options are limited, and I wish I could have more control over the interface.
What problems does Knowledge Base help you solve, and how does this benefit you?
It helps in organizing information better, but the lack of extensive customization makes it feel less personal.
How would you rate Knowledge Base?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Fiona Nguyen
November 22, 2024
What do you like most about using Knowledge Base?
The AI-powered task automation saves us tons of time, allowing our team to focus on more complex issues.
What do you dislike most about using Knowledge Base?
The initial setup was a bit challenging, but the support team was very helpful.
What problems does Knowledge Base help you solve, and how does this benefit you?
It centralizes our information, making it easier for both customers and staff to access the knowledge they need quickly.
How would you rate Knowledge Base?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
