Crisp
4.83
0
Crisp enhances customer service with MagicReply AI, offering chatbots, CRM, ticketing, and more in multiple languages.
Crisp Reviews
4.83
Based on 12 reviews
How would you rate Crisp?
What’s your thought?
Amara Ndiaye
February 26, 2025
What do you like most about using Crisp?
I love the multilingual support! It allows us to serve our diverse customer base effectively, which is crucial for our international business. The website chat widget is also sleek and user-friendly.
What do you dislike most about using Crisp?
Sometimes, the AI can misinterpret customer queries, but it's a minor issue that can be manually corrected. Overall, the benefits outweigh this small inconvenience.
What problems does Crisp help you solve, and how does this benefit you?
Crisp significantly reduces the workload on our customer service team by automating responses to common inquiries. This allows our agents to focus on more complex issues, enhancing overall service quality.
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Hannah O'Connor
February 16, 2025
What do you like most about using Crisp?
The user interface is sleek and easy to navigate. It made onboarding our team a breeze.
What do you dislike most about using Crisp?
I wish there were more customizable templates for chatbots. It would allow us to better tailor the experience to our brand.
What problems does Crisp help you solve, and how does this benefit you?
Crisp helps improve our response rates, which has led to higher customer satisfaction and a noticeable increase in positive feedback.
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Chloe Leroux
February 14, 2025
What do you like most about using Crisp?
Crisp's knowledge base feature is a lifesaver. It allows both customers and agents to find information quickly, which improves response times significantly.
What do you dislike most about using Crisp?
While the features are robust, the pricing can be a bit steep for small businesses. I wish there was a more affordable tier.
What problems does Crisp help you solve, and how does this benefit you?
Crisp enables us to centralize our customer service efforts, which helps in maintaining consistency in responses and enhances team efficiency.
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Dmitri Petrov
February 8, 2025
What do you like most about using Crisp?
The AI's ability to learn from past interactions is impressive. It improves over time, making customer interactions smoother and faster.
What do you dislike most about using Crisp?
Sometimes the AI struggles with very specific or technical queries, but it's not a dealbreaker.
What problems does Crisp help you solve, and how does this benefit you?
Crisp helps streamline our customer service workflow, allowing us to respond to inquiries faster and with more accuracy, which ultimately boosts customer satisfaction.
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Carlos Mendez
February 7, 2025
What do you like most about using Crisp?
The ticketing system is very intuitive. It helps us prioritize customer issues based on urgency, ensuring that nothing falls through the cracks.
What do you dislike most about using Crisp?
There are moments when the AI gets overwhelmed during peak hours, which can lead to slower response times.
What problems does Crisp help you solve, and how does this benefit you?
Crisp has allowed us to handle a higher volume of customer inquiries without compromising on quality. This has significantly improved our customer retention.
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Yuki Tanaka
February 5, 2025
What do you like most about using Crisp?
The AI's ability to handle multiple languages is a huge plus for our customer base in Japan and abroad. It creates a seamless experience for everyone.
What do you dislike most about using Crisp?
Sometimes the AI's responses can be a bit generic. A more personalized touch would enhance the customer experience.
What problems does Crisp help you solve, and how does this benefit you?
Crisp allows us to engage with our customers more effectively, leading to higher satisfaction rates and better retention.
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Anya Peterson
January 27, 2025
What do you like most about using Crisp?
The campaigns feature is fantastic for engaging with customers. We can run promotions directly through the platform, which has boosted our sales.
What do you dislike most about using Crisp?
The learning curve for some of the advanced features can be steep, but the results are worth it.
What problems does Crisp help you solve, and how does this benefit you?
Crisp helps us maintain consistent communication with our customers, which has led to stronger relationships and repeat business.
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Lucas Muller
January 27, 2025
What do you like most about using Crisp?
Crisp's MagicReply AI is a game-changer for our customer service. It personalizes responses based on previous interactions, which makes the whole process feel more human and engaging. The ability to integrate with multiple channels is another highlight, as it allows us to connect with customers on their preferred platforms.
What do you dislike most about using Crisp?
The only minor drawback I've noticed is that the chatbot builder can be slightly complex for new users. It took a bit of time to get accustomed to all the features and options available.
What problems does Crisp help you solve, and how does this benefit you?
Crisp helps us manage customer inquiries more efficiently. With the ticketing system and shared inbox, our team can collaborate seamlessly, reducing response times and improving customer satisfaction.
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Rajesh Kumar
January 25, 2025
What do you like most about using Crisp?
The integration of CRM functions within Crisp is fantastic. It allows me to keep track of customer interactions and data all in one place, streamlining our processes greatly.
What do you dislike most about using Crisp?
The initial setup took longer than I expected, but once everything was in place, it worked flawlessly.
What problems does Crisp help you solve, and how does this benefit you?
Crisp helps us manage customer relationships better by providing a comprehensive overview of past interactions. This leads to more personalized service and higher customer retention rates.
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Fatima Khan
January 20, 2025
What do you like most about using Crisp?
The multichannel capabilities are fantastic. We can communicate with customers via chat, email, and even social media, all from one platform.
What do you dislike most about using Crisp?
The reporting features could be more detailed. I would love to have more insights into customer interactions.
What problems does Crisp help you solve, and how does this benefit you?
Crisp centralizes all customer communications, which helps us track conversations more effectively and reduces the chances of missing important messages.
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Santiago Lopez
January 18, 2025
What do you like most about using Crisp?
The integration with our existing tools was seamless. It saved us time and effort in setting everything up.
What do you dislike most about using Crisp?
There are a few minor bugs that pop up occasionally, but they are quickly addressed by customer support.
What problems does Crisp help you solve, and how does this benefit you?
Crisp has significantly improved our efficiency in handling customer inquiries, allowing us to focus on growing our business.
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Ibrahim Al-Mansoori
January 15, 2025
What do you like most about using Crisp?
The customer profiles feature is excellent. It allows us to tailor our communications based on individual customer histories.
What do you dislike most about using Crisp?
The knowledge base could be improved with more tutorials and guidance for new users.
What problems does Crisp help you solve, and how does this benefit you?
Crisp helps us maintain a competitive edge by providing exceptional customer service, which is essential in our market.
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