Interactions
3.57
0
Enhances business-consumer communication using AI-powered assistants to improve customer experience and automate tasks.
Interactions Reviews
3.57
Based on 7 reviews
How would you rate Interactions?
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Rohan Chopra
January 4, 2025
What do you like most about using Interactions?
The AI assistants are surprisingly good at handling basic customer inquiries. They automate responses, which has saved our team a lot of time.
What do you dislike most about using Interactions?
The system struggles with more complex queries. Sometimes, the interaction feels robotic and lacks the human touch we aim for in customer service.
What problems does Interactions help you solve, and how does this benefit you?
It helps in managing high volumes of customer inquiries efficiently. However, for nuanced issues, we still need to rely on human agents, which can be a limitation.
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Maya Patel
December 28, 2024
What do you like most about using Interactions?
I love the ease of setup and the ability to customize responses based on our business needs. It integrates well with our existing systems.
What do you dislike most about using Interactions?
Occasionally, the AI misinterprets the customer's intent, leading to inappropriate responses. Continuous training is necessary for improvement.
What problems does Interactions help you solve, and how does this benefit you?
It significantly reduces the response time for customer queries, which has improved our overall customer satisfaction ratings.
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Leo Nguyen
December 25, 2024
What do you like most about using Interactions?
The personal touch in responses is impressive, especially for a machine. It feels like a human is behind the replies.
What do you dislike most about using Interactions?
The setup process can be a bit overwhelming with all the customization options available. It requires time and effort.
What problems does Interactions help you solve, and how does this benefit you?
It helps streamline our customer communication, allowing our team to focus on more complex cases while the IVA handles routine queries.
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Sofia Chen
December 22, 2024
What do you like most about using Interactions?
The immediate responses to customer queries are a huge plus and have improved our engagement metrics.
What do you dislike most about using Interactions?
Some responses can feel generic and repetitive, which takes away from the personalized experience we want to provide.
What problems does Interactions help you solve, and how does this benefit you?
It helps us manage peak times without overwhelming our staff. However, we still need to balance its use with human agents.
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Amira Bennani
December 11, 2024
What do you like most about using Interactions?
The AI’s ability to learn from interactions and improve over time has been beneficial for our support team.
What do you dislike most about using Interactions?
There are times when the bot misunderstands specific industry jargon, which can lead to confusion for the customers.
What problems does Interactions help you solve, and how does this benefit you?
It reduces the workload on our support team, allowing them to focus on high-priority tasks and improving response times.
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Dev Kumar
December 10, 2024
What do you like most about using Interactions?
The ability to handle routine inquiries is nice. It saves on operational costs by reducing the need for a large customer support team.
What do you dislike most about using Interactions?
The AI lacks depth in understanding complex customer issues, which often leads to frustration for our clients.
What problems does Interactions help you solve, and how does this benefit you?
While it automates basic tasks, it doesn't fully replace the need for skilled customer support agents when dealing with escalated issues.
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Khalid Ahmed
November 25, 2024
What do you like most about using Interactions?
The integration with our CRM is seamless. It captures valuable customer data that helps us tailor our services.
What do you dislike most about using Interactions?
It occasionally requires manual override for specific cases, which can interrupt the automated flow.
What problems does Interactions help you solve, and how does this benefit you?
It allows us to provide 24/7 customer service without the need for constant human monitoring, enhancing our service reach.
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