AI Customer Service Tools

Netomi is a customer service tool that stands at the forefront of conversational AI, providing exceptional enterprise-level customer service support. The platform boosts support team capacity by up to 50 times, achieves a 90% resolution rate, and assists in reducing support costs by 50%. It caters to various industries such as eCommerce, Entertainment, Fintech, SaaS, Telecommunications, and Travel & Hospitality, empowering both customers and agents with proactive and automated customer care. Netomi integrates seamlessly within customer experience (CX) stacks, offering easy setup and management with comprehensive integration capabilities.

Netomi's key features include:

1. Sanctioned Generative AI: Merging generative technology with LLMs to handle customer inquiries safely.
2. Automated Customer Care: Proactively addressing support needs while reducing resolution time.
3. Empowered Customers and Agents: Providing tools for automatic resolution and assistance with complex requests.
4. Seamless Tech Stack Integration: Integrating with existing systems without requiring stack changes.
5. Easy Configuration & Management: Offering a user-friendly interface for simple backend integration and workflow creation.

REVE Chat is a customer communication platform that offers an omnichannel tool designed to enhance customer communication and support for businesses engaged in online sales. The platform includes features such as AI chatbots for automating and enhancing customer communication, live chat solutions for real-time support, video calls for personalized interactions, and co-browsing for guiding customers through websites or mobile apps. The platform supports multiple communication channels and offers tailored chatbot solutions for various industries like banking, education, HR, insurance, telecom, real estate, ecommerce, and restaurants. Overall, REVE Chat aims to simplify and improve customer communication to help businesses deliver superior service and increase sales.

Ivah.io Sync Your Business is an all-in-one AI Assistant platform that seamlessly integrates with websites, mobile apps, scheduling software, and social media platforms. It offers customization options to tailor the platform to fit the unique needs of each business, enhances customer interactions with advanced AI capabilities, automates tasks to improve operational efficiency, and provides features like dashboard insights, drag-and-drop builder, integration with various channels, payment gateways, custom branding, and continuous learning for chatbots. Additionally, Ivah.io emphasizes customization, ease of use, dedicated integration support, multiple data sources, privacy and security, powerful AI models, multilingual proficiency, and applications in customer support, lead generation, and advanced analytics.

Tactful is an AI-powered communication system designed to enhance customer engagement, satisfaction, and revenue growth through omnichannel communication, queue management, routing, reporting, ticketing, and an AI chatbot named Omni Automate. It provides various advantages such as improved customer service, centralized information sharing, and personalized customer experiences across multiple channels.

The unified inbox in Tactful facilitates easy customer engagement across multiple channels, allowing agents to switch between channels while maintaining conversation continuity and fostering team collaboration for unified customer service.

Tactful's reporting metrics include interaction details, response times, handling durations, missed connections, top performers, and detailed agent analytics to help supervisors measure performance, monitor agent efficiency, and identify areas for improvement.

The AI chatbot, Omni Automate, in Tactful is designed to streamline customer interactions by automating routine inquiries, freeing up agent time for high-value interactions, and enhancing customer conversion through rapid responses and accurate information provision.

Tactful supports effortless channel switching through its unified inbox, simplifying engagement and maintaining conversation continuity despite switching channels.

Mava is an AI-first customer support platform designed to connect to community channels. It allows users to manage support requests from a shared inbox, track metrics, and utilize AI to automatically respond within private tickets and public Discord channels in over 100 languages. Mava offers various pricing tiers with increasing features and capabilities, including different numbers of support requests, AI training sources, integrations with third-party apps, multi-lingual AI bot support, priority support, analytics, and time-based ticket automations.

BotDistrikt is a comprehensive chatbot solution tailored for businesses, particularly for marketers, allowing for automated customer interactions and personalized engagement through virtual personalities. The key features of BotDistrikt include tracking and analyzing data points, qualifying leads, providing drip campaigns for personalized content, offering always-on live chatbots, enabling human handovers, and managing conversations from various channels in a single inbox. With over 250,000 users already benefiting from BotDistrikt, it is a trusted and reliable tool in the market.

Fin By Intercom is an artificial intelligence bot provided by Intercom that offers instant customer support interactions by utilizing GPT-4 technology. It does not require any setup from the business end and can swiftly address customer queries, reducing support volume and resolution times. Fin comprehends complex queries using a combination of natural language processing, machine learning, and GPT-4 technology. It learns from the business's existing support content to provide accurate responses and includes built-in safeguards to ensure responses align with the company's brand. Moreover, Fin can seamlessly hand over complex questions to human support teams when necessary, saving time and effort. By accurately referencing source materials, Fin boosts transparency and customer trust. It is designed to improve its performance over time through continuous learning from interactions and support content updates.

Personai is a customer service tool designed to address the challenges faced in user research, specifically in centralizing and democratizing insights. It allows teams to tailor campaigns, understand user needs, personalize sales approaches, design user interfaces, create relevant content, and manage human resources effectively. Personai keeps sensitive data secure and bridges the gap between diverse perspectives within an organization, transforming gaps in user insights into actionable tasks. The tool facilitates the creation of dynamic personas that evolve in real-time to reflect changing user preferences and behaviors, providing valuable data for decision-making processes. Overall, Personai aims to streamline user research, enhance collaboration, and enable the creation of interactive user personas for informed decision-making on an enterprise scale.

Denserbot is a customer service tool offered by DenserAI. It provides a custom ChatGPT for websites to enhance customer support, boost lead generation, and improve conversions. Denserbot offers efficient and scalable AI search and chat systems, exceptional accuracy in providing answers, advanced search functionality, and effortless integration with platforms like Embeddable Widgets, Slack, and Zapier. It also features powerful lead generation tools, instant customer service available 24/7, and multiple integrations with favorite tools. Denserbot is available in different pricing tiers, ranging from a free option for getting started to premium plans suitable for businesses. Some of the pros of Denserbot include one-click chatbot deployment, technical document analysis, efficient customer service, revenue trend analysis, and customer preference insights. However, it has some limitations such as complex analytic functionalities, language limitations to English, restrictions in one-click deployment, and lack of specific financial tools and third-party integration support.

Siedesk is a customer service tool that offers assistance in optimizing knowledge management by creating internal and external knowledge bases and FAQ pages. It utilizes AI-assistance, specifically GPT, for article writing to ensure clear and relevant content for users. Siedesk provides features such as customizable help center design, custom domain with SSL for security and brand image enhancement, search optimization for better online visibility, and real-time performance tracking including views, likes, and dislikes. It aims to enhance customer satisfaction through efficient customer support services.

ZenCall is a customer service tool that offers a unique AI solution for managing incoming calls efficiently. It allows users to forward calls to an AI agent that handles them according to personalized settings. ZenCall covers a wide range of countries and languages to meet diverse business needs. The tool provides features such as call forwarding to AI, instant call notifications with transcriptions, unlimited prompt tests to enhance AI conversation abilities, seamless link-sharing via text for transactions and bookings, and the option to retain the existing business phone number. This service aims to empower businesses to manage calls effectively and eliminate missed opportunities.

Chatspell is a customer service tool dedicated to early-stage startups, providing easy customer support through features like a Messenger embedded into the product, a knowledge base, and a shared inbox for team communication. It aims to improve customer experience by enabling users to interact with the support team without leaving the product and offers automatic article translations into other languages. Chatspell focuses on small teams and their products, offering simple pricing plans and emphasizing the importance of excellent customer support for successful product building.

Boost.ai is an end-to-end conversational AI platform tailored for enterprises to boost customer self-service rates and enhance customer satisfaction. It provides AI-powered chat and voice bot solutions for automation, incorporating large language models for precise intent matching, chat automation, voice call automation, and more. Boost.ai also offers industry-specific solutions such as conversational AI for various sectors like financial services, insurance, telecom, and public sector enterprises. The platform prioritizes customer privacy, complies with GDPR, and holds ISO/IEC 27001 + 27701 certifications to ensure secure data handling.

Boost.ai's chat automation operates with Conversational AI, allowing it to understand, learn, and respond like a human to efficiently resolve queries and handle heavy user interactions. The platform offers resources such as case studies, webinars, guides, and a blog, along with the Boost.ai Academy that provides courses and resources for Virtual Agent success.

Boost.ai enhances customer self-service rates through advanced chat and voice bot automation, leveraging high-quality large language models for precise intent matching. Its voice call automation uses conversational AI to handle voice interactions cost-effectively and efficiently, reducing the need for human agents and speeding up customer service.

The platform supports integrations with various enterprise technologies like Zendesk, Slack, Messenger, UI Path, and Salesforce to enable seamless connections with existing solutions. Boost.ai has successfully collaborated with notable enterprises such as DNB, Telenor, and Tryg, achieving significant milestones in automating online chat traffic and resolving internal chat queries. Boost.ai has been recognized as a challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

Journey AI by TheyDo is a platform designed to assist enterprises in managing customer journeys efficiently and effectively. By leveraging text-based research, such as customer feedback from various sources like surveys and conversations, Journey AI creates unbiased journey maps rapidly. This tool enables users to make customer-centric decisions by quickly contextualizing large amounts of customer research data, facilitating outside-in decision-making that places customer insights at the forefront.

Key features of Journey AI include the ability to import customer conversations for automatic generation of customized journey maps, adaptability to new data inputs to ensure maps remain up-to-date, and an Opportunity Reveal feature that analyzes insights to identify high-impact opportunities. Furthermore, the platform ensures privacy and security by storing all workspace data within the European Union and guarantees that data will not be shared or used to train models for third parties.

Overall, Journey AI offers benefits such as swift customer research conversion, facilitation of quick decision-making, enhanced productivity, a focus on customer experience, unbiased journey mapping, and the utilization of customer insights to drive decisions.

SupportAgent.ai, founded by Thomas Petracco in early 2023 and later acquired by Help Scout in September 2023, is an AI-powered drafting tool for Help Scout conversations. Now offered directly to customers by Help Scout, SupportAgent.ai boasts the following features:

• Best in class support available 24x6
• Upgraded data security, privacy, and compliance standards
• Billing directly from Help Scout

While the AI features of SupportAgent.ai are not currently HIPAA compliant and are invoiced separately, the Help Scout team is dedicated to integrating SupportAgent AI fully into the business to enhance the customer experience.