Tactful AI
3.91
0
Tactful AI is an AI-driven system that enhances customer engagement via omnichannel communication, unified inbox, and detailed metrics.
Tactful AI Reviews
3.91
Based on 11 reviews
How would you rate Tactful AI?
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Ana Pereira
January 9, 2025
What do you like most about using Tactful AI?
I love how Tactful AI integrates different communication channels seamlessly. It really enhances our customer engagement.
What do you dislike most about using Tactful AI?
Sometimes the queue management feels rigid. Adjusting routing rules can be tricky and time-consuming.
What problems does Tactful AI help you solve, and how does this benefit you?
It has significantly improved our response times, allowing us to handle more inquiries effectively, which boosts customer satisfaction.
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Sofia Nunes
January 7, 2025
What do you like most about using Tactful AI?
The unified inbox is a game changer! It allows my team to quickly respond to customers without losing context.
What do you dislike most about using Tactful AI?
There are minor bugs that pop up occasionally, but they are usually resolved quickly.
What problems does Tactful AI help you solve, and how does this benefit you?
It streamlines our communication process, helping us to reduce response times and improve customer satisfaction.
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Ricardo Lima
January 6, 2025
What do you like most about using Tactful AI?
The ability to manage multiple channels in one place is fantastic. It simplifies our workflow immensely.
What do you dislike most about using Tactful AI?
The reports can be overly complex. A more user-friendly reporting structure would be appreciated.
What problems does Tactful AI help you solve, and how does this benefit you?
It helps us address customer inquiries quickly, which has led to improved customer retention rates.
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Luana Teixeira
January 1, 2025
What do you like most about using Tactful AI?
The omnichannel support is great for engaging customers across different platforms.
What do you dislike most about using Tactful AI?
I find the interface a bit outdated and not as intuitive as I would like.
What problems does Tactful AI help you solve, and how does this benefit you?
It assists in managing inquiries but can be buggy at times, which affects our service quality.
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Thiago Melo
December 29, 2024
What do you like most about using Tactful AI?
The detailed metrics help us improve our service delivery and understand customer needs better.
What do you dislike most about using Tactful AI?
I would like to see more customization options for reports.
What problems does Tactful AI help you solve, and how does this benefit you?
It significantly enhances our customer interaction, leading to increased satisfaction and loyalty.
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Gustavo Martinez
December 25, 2024
What do you like most about using Tactful AI?
I appreciate the analytics features. They provide detailed insights that help us improve our customer service strategy.
What do you dislike most about using Tactful AI?
The setup process can be quite complex and requires a good amount of time to get everything configured correctly.
What problems does Tactful AI help you solve, and how does this benefit you?
It helps us manage customer inquiries more efficiently, leading to better customer satisfaction and loyalty.
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Carlos Almeida
December 21, 2024
What do you like most about using Tactful AI?
The ease of switching between channels is fantastic. It makes communication with customers so much smoother.
What do you dislike most about using Tactful AI?
I think it would be beneficial to have a mobile app; sometimes, we need to respond on the go.
What problems does Tactful AI help you solve, and how does this benefit you?
It effectively reduces response times and increases our ability to handle customer inquiries, which has positively impacted our sales.
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Felipe Souza
December 17, 2024
What do you like most about using Tactful AI?
The omnichannel communication feature is great; it helps us reach customers wherever they are.
What do you dislike most about using Tactful AI?
The integration process was confusing and took longer than expected. I think better guidance would help.
What problems does Tactful AI help you solve, and how does this benefit you?
It helps with managing customer inquiries, but the initial complexity makes it less appealing for new users.
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Lucas Silva
December 16, 2024
What do you like most about using Tactful AI?
I appreciate the unified inbox feature. It allows my team to manage customer inquiries from multiple channels efficiently.
What do you dislike most about using Tactful AI?
The reporting metrics can be a bit overwhelming. It would help if there were more simplified dashboards for quick insights.
What problems does Tactful AI help you solve, and how does this benefit you?
Tactful AI helps streamline our customer support process by reducing response times, but we still face challenges with the initial setup.
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Isabella Silva
December 2, 2024
What do you like most about using Tactful AI?
I really like the ease of use and how it integrates with our existing systems.
What do you dislike most about using Tactful AI?
Sometimes the notifications can be overwhelming, especially during peak hours.
What problems does Tactful AI help you solve, and how does this benefit you?
It helps reduce our response times and allows for better tracking of customer interactions.
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Mariana Costa
December 1, 2024
What do you like most about using Tactful AI?
I like the detailed analytics it provides. It helps me track agent performance and identify areas for improvement.
What do you dislike most about using Tactful AI?
The user interface could be more intuitive. Sometimes it feels cluttered and hard to navigate.
What problems does Tactful AI help you solve, and how does this benefit you?
It has improved our overall efficiency by providing clear insights into customer interactions and agent performance.
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