Airkit
3.70
0
Airkit.ai eCommerce provides code-free AI agents to enhance customer support and automate processes in commerce.
Airkit Reviews
3.70
Based on 10 reviews
How would you rate Airkit?
What’s your thought?
Eleanor Holt
January 13, 2025
What do you like most about using Airkit?
The built-in compliance features give me confidence that we are adhering to regulations.
What do you dislike most about using Airkit?
The AI can sometimes misunderstand queries, leading to customer frustration.
What problems does Airkit help you solve, and how does this benefit you?
It helps with streamlining customer service processes, but it often requires human intervention for more complicated matters.
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Nina Nguyen
January 7, 2025
What do you like most about using Airkit?
I love that it provides 24/7 support without needing constant monitoring.
What do you dislike most about using Airkit?
It lacks some advanced analytics features that we were hoping for.
What problems does Airkit help you solve, and how does this benefit you?
By automating customer queries, we can respond faster and improve overall customer satisfaction.
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Lucas Morris
December 21, 2024
What do you like most about using Airkit?
The code-free setup is quite convenient, allowing my team to implement it without needing deep technical knowledge.
What do you dislike most about using Airkit?
The AI's responses can sometimes feel a bit generic and lack the nuance needed for complex customer inquiries.
What problems does Airkit help you solve, and how does this benefit you?
It helps in automating responses for common queries, which saves our customer support team time, but we still find ourselves handling more complex issues manually.
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Rafael Costa
December 16, 2024
What do you like most about using Airkit?
The integration capabilities are fantastic; it connects seamlessly with our existing eCommerce platforms.
What do you dislike most about using Airkit?
I wish it had more customizable templates for AI responses.
What problems does Airkit help you solve, and how does this benefit you?
It significantly reduces response times for common inquiries, enhancing customer experience.
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Ana Silva
December 13, 2024
What do you like most about using Airkit?
I appreciate the proactive support feature; it really enhances customer engagement without additional effort.
What do you dislike most about using Airkit?
The integration with some eCommerce platforms can be a bit tricky and requires additional troubleshooting.
What problems does Airkit help you solve, and how does this benefit you?
It resolves a significant amount of customer inquiries automatically, freeing up my team to focus on high-value interactions.
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Julien Dupont
December 13, 2024
What do you like most about using Airkit?
The idea of having AI support is great, and it can definitely handle straightforward questions.
What do you dislike most about using Airkit?
However, it struggles with more nuanced or complicated queries, which can frustrate our customers.
What problems does Airkit help you solve, and how does this benefit you?
It does help reduce wait times for simple questions but has not significantly improved our overall customer satisfaction.
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Miguel Fernandez
December 10, 2024
What do you like most about using Airkit?
The proactive support feature is exceptional; it anticipates customer needs and engages them effectively.
What do you dislike most about using Airkit?
The initial setup was a bit cumbersome and required a learning curve.
What problems does Airkit help you solve, and how does this benefit you?
It reduces the volume of repetitive questions, which allows our customer support team to focus on more complex issues.
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Yasmin Ali
December 6, 2024
What do you like most about using Airkit?
The code-free nature allows our non-technical team to set it up quickly.
What do you dislike most about using Airkit?
The AI can sometimes provide inaccurate information, leading to customer misunderstandings.
What problems does Airkit help you solve, and how does this benefit you?
It helps manage a large volume of customer inquiries, but we still need to manually check the accuracy of responses.
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Zara Khan
December 1, 2024
What do you like most about using Airkit?
I love how easy it is to set up! The code-free nature allows us to modify it on the fly.
What do you dislike most about using Airkit?
Sometimes it takes a little time to learn all the features, which can be overwhelming initially.
What problems does Airkit help you solve, and how does this benefit you?
It effectively handles routine inquiries, allowing our agents to concentrate on more complex tasks, ultimately improving team morale.
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Sofia Gonzalez
November 21, 2024
What do you like most about using Airkit?
The hyper-personalization feature is a standout; it makes customers feel valued and understood.
What do you dislike most about using Airkit?
It can be a bit slow during peak hours, which is concerning for our service levels.
What problems does Airkit help you solve, and how does this benefit you?
It has drastically reduced our response times, allowing us to handle more inquiries efficiently.
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