Airkit
3.70
0
Airkit.ai eCommerce provides code-free AI agents to enhance customer support and automate processes in commerce.
What is Airkit?
Airkit.ai eCommerce is an AI tool designed to provide code-free AI agents specifically tailored for commerce. These AI agents are capable of resolving over 90% of customer questions instantly, ensuring round-the-clock assistance. Airkit.ai focuses on enhancing customer support, automating processes, and improving the overall customer journey within the realm of commerce. The tool offers features such as proactive support, hyper-personalization for conversational commerce, and integration with popular eCommerce tools and systems. Additionally, it empowers customer service teams by augmenting them with AI assistance to enhance efficiency and reduce agent burnout. Airkit.ai is equipped with built-in safeguards and compliance standards to ensure that AI agents adhere to approved business guidance and utilize only authorized tools.
Who created Airkit?
Airkit was created by Adam Evans in 2023. It is an AI tool designed for commerce, offering code-free AI agents for customer support. These agents can handle over 90% of customer queries instantly, providing real-world solutions. Airkit.ai eCommerce integrates easily with popular eCommerce and helpdesk systems, providing proactive support and hyper-personalized conversations to enhance customer experiences and boost satisfaction. The tool aims to empower customer service teams and improve overall operational efficiency in the realm of commerce.
What is Airkit used for?
- Order Status
- Returns & Exchanges
- Order Issues
- Product Information
- Product Support
- Conversations based on real-world experiences resolved by Airkit.ai
- Hyper-personalization in conversational commerce
- Proactive support to identify and resolve customer issues preemptively
- Easy integrations with popular eCommerce tools and systems
- Empowering customer service teams with AI assistance
- Resolve over 90% of customer questions instantly 24/7/365
- Enhance customer experience and increase sales through hyper-personalization
- Empower customer service teams by augmenting them with AI assistance
- Achieve higher CSAT scores
- Improve operational efficiency
- Create new revenue opportunities
- Identify and resolve customer issues before they even contact the business
- Proactively support by resolving customer issues before they contact the business
- Keep customers engaged and coming back through hyper-personalization in conversational commerce
- Deliver delightful customer experiences and outcomes
- Proactive support to identify and resolve customer issues
- Enhancing customer experience and increasing sales
- Automate Processes
- Resolve over 90% of customer questions instantly
- Enhance customer experience and increase sales
- Proactively support customers by identifying and resolving issues before contact
- Offer hyper-personalization for engaging conversations
- Empower customer service teams with AI assistance
- Reduce service volumes while boosting customer satisfaction
- Integrate with eCommerce and helpdesk systems to enhance AI intelligence
- Provide code-free AI agents for commerce
- Improve operational efficiency and create new revenue opportunities
- Follow industry standards for safeguarding private information
- Enhance customer support and automate processes
- Increase sales by focusing on issue resolution
- Enable hyper-personalization in conversational commerce
- Integrate with popular eCommerce tools and systems
- Provide proactive support by identifying and resolving customer issues preemptively
- Improve customer satisfaction and reduce service volumes
- Facilitate seamless onboarding and setup process
- Handle more customer requests faster with GPT-4 powered AI agents
- Boost customer satisfaction
- Serve customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email)
- Provide code-free AI agents specifically designed for commerce
- Enhance the overall customer journey in the realm of commerce
- Create hyper-personalized conversations
- Identify and resolve customer issues proactively
Who is Airkit for?
- SVP, CX Operations
- VP, eCommerce & Brand
- General Manager
- Director, Customer Experience
- Customer service representatives
- E-commerce Managers
- Customer Experience Directors
- Small Business Owners
- General Managers
- Small Business General Managers
- Enterprise Vice Presidents
- Mid-market Senior Vice Presidents
- Director of Customer Experience
- Customer Service Operations Directors
- Customer Experience Managers
- Brand Directors
- Directors of Customer Experience
- VPs of Customer Experience
- SVPs of CX Operations
- ECommerce VPs
- VP, Customer Experience
- Vice Presidents of Customer Experience
- Senior Vice Presidents of CX Operations
- Vice Presidents of eCommerce & Brand
- E-commerce professionals
- Customer service teams
- Brand managers
How to use Airkit?
To use Airkit, follow these steps:
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Channels and Setup:
- Airkit.ai eCommerce AI Agents work across web chat, mobile, voice, and email channels.
- No coding knowledge is required for activation. Setup typically takes a couple of hours before deployment into production.
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Getting Started:
- Initial setup and deployment are quick. Connect data sources, document business policies, and manage AI Agents using the Supervisor view for real-time optimization.
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CS Agent Assistance:
- Airkit.ai offers two operating modes: Co-Pilot and Auto-Pilot. Co-Pilot allows the CS team to choose actions based on the Agent's suggestions, while Auto-Pilot operates autonomously.
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Confidentiality:
- Industry-best guardrails ensure authentication steps are followed before accessing personal information. Specific safeguards are employed to protect user data.
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Features and Benefits:
- Resolve over 90% of customer queries instantly, enhance CSAT scores, improve operational efficiency, and create new revenue opportunities.
- Leverages GPT-4 powered technology to handle customer requests faster and scale on demand.
- Proactive support identifies and resolves customer issues before contact, reducing service volumes and boosting satisfaction.
- Provides hyper-personalization for engaging customer conversations and enhancing the overall customer experience.
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Integration with Tools:
- Integrates seamlessly with popular eCommerce and helpdesk systems, enhancing customer support and automating processes.
- Empowers customer service teams by augmenting them with AI assistance, leading to more efficient problem resolution.
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Trusted AI:
- Designed with built-in safeguards and industry compliance standards to ensure AI agents follow approved business guidance and provided tools.
Airkit.ai eCommerce is positioned to revolutionize customer service and commerce with its user-friendly interface, proactive support, and AI-powered capabilities. Users can expect a seamless experience and improved customer interactions using this innovative tool.
Pros
- Aims to enhance customer experience and increase sales.
- Empower your team with AI assistance
- Improved customer journey
- A game changer in communication
- Empowering customer service teams
- Code-free AI agents for commerce
- Real-world examples of successful resolutions
- AI agents based on GPT-4 technology
- Higher CSAT scores and operational efficiency
- So much flow - so much more time
Cons
- The cons of using Airkit were not explicitly mentioned in the provided documents.
- No specific cons or missing features were identified in the provided text.
- Potential lack of advanced features compared to other AI tools in the industry
- May not fully justify the value for money based on the available features and pricing
Airkit FAQs
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What are AI Agents?
- AI Agents are the core of Airkit.ai’s automation capabilities, giving agency and autonomy to AI to decide the best course of action to deliver the best possible customer experience.
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How are AI Agents different from traditional FAQ chatbots?
- AI Agents specialize in eCommerce, require zero code to deploy, continuously learn from business policies and customer data, and deliver highly-personalized resolutions through empathetic and human-like conversations.
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How does Airkit.ai work with current tools and systems?
- Airkit.ai integrates with popular eCommerce and helpdesk systems, designed as an AI Agent to instantly serve customers by communicating directly with eCommerce platforms and business automation tools.
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On which channels can the AI Agent work?
- Airkit.ai eCommerce AI Agents serve customers across web chat, mobile, voice, and email channels, ensuring a fully-automated, seamless, and delightful customer experience at all times.
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Do I need coding knowledge to use Airkit.ai?
- No, Airkit.ai eCommerce requires no coding knowledge to activate; their team of AI experts will guide through the setup process that typically takes a couple of hours before deployment into production.
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How long does it take to get started with Airkit.ai?
- Initial setup and deployment are fast, typically taking a couple of hours to connect data sources, document business policies, rules, and processes, and then deploy the AI Agents.
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Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?
- Airkit.ai offers both operating modes: Co-Pilot, where the CS team can choose the appropriate action based on the Agent’s proposed steps, and Auto-Pilot, where the AI Agent acts autonomously to resolve customer issues.
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How is confidential or private information protected by the AI Agents?
- Airkit.ai has developed industry-best guardrails based on years of customer conversational data, requiring specific authentication steps before accessing personal information to maintain confidentiality and privacy.
Get started with Airkit
Airkit reviews
Lucas Morris
December 21, 2024
What do you like most about using Airkit?
The code-free setup is quite convenient, allowing my team to implement it without needing deep technical knowledge.
What do you dislike most about using Airkit?
The AI's responses can sometimes feel a bit generic and lack the nuance needed for complex customer inquiries.
What problems does Airkit help you solve, and how does this benefit you?
It helps in automating responses for common queries, which saves our customer support team time, but we still find ourselves handling more complex issues manually.
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Ana Silva
December 13, 2024
What do you like most about using Airkit?
I appreciate the proactive support feature; it really enhances customer engagement without additional effort.
What do you dislike most about using Airkit?
The integration with some eCommerce platforms can be a bit tricky and requires additional troubleshooting.
What problems does Airkit help you solve, and how does this benefit you?
It resolves a significant amount of customer inquiries automatically, freeing up my team to focus on high-value interactions.
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Julien Dupont
December 13, 2024
What do you like most about using Airkit?
The idea of having AI support is great, and it can definitely handle straightforward questions.
What do you dislike most about using Airkit?
However, it struggles with more nuanced or complicated queries, which can frustrate our customers.
What problems does Airkit help you solve, and how does this benefit you?
It does help reduce wait times for simple questions but has not significantly improved our overall customer satisfaction.
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