Airkit

0.00

Airkit.ai eCommerce provides code-free AI agents to enhance customer support and automate processes in commerce.

Visit website

What is Airkit?

Airkit.ai eCommerce is an AI tool designed to provide code-free AI agents specifically tailored for commerce. These AI agents are capable of resolving over 90% of customer questions instantly, ensuring round-the-clock assistance. Airkit.ai focuses on enhancing customer support, automating processes, and improving the overall customer journey within the realm of commerce. The tool offers features such as proactive support, hyper-personalization for conversational commerce, and integration with popular eCommerce tools and systems. Additionally, it empowers customer service teams by augmenting them with AI assistance to enhance efficiency and reduce agent burnout. Airkit.ai is equipped with built-in safeguards and compliance standards to ensure that AI agents adhere to approved business guidance and utilize only authorized tools.

Who created Airkit?

Airkit was created by Adam Evans in 2023. It is an AI tool designed for commerce, offering code-free AI agents for customer support. These agents can handle over 90% of customer queries instantly, providing real-world solutions. Airkit.ai eCommerce integrates easily with popular eCommerce and helpdesk systems, providing proactive support and hyper-personalized conversations to enhance customer experiences and boost satisfaction. The tool aims to empower customer service teams and improve overall operational efficiency in the realm of commerce.

What is Airkit used for?

Order Status
Returns & Exchanges
Order Issues
Product Information
Product Support
Conversations based on real-world experiences resolved by Airkit.ai
Hyper-personalization in conversational commerce
Proactive support to identify and resolve customer issues preemptively
Easy integrations with popular eCommerce tools and systems
Empowering customer service teams with AI assistance
Resolve over 90% of customer questions instantly 24/7/365
Enhance customer experience and increase sales through hyper-personalization
Empower customer service teams by augmenting them with AI assistance
Achieve higher CSAT scores
Improve operational efficiency
Create new revenue opportunities
Identify and resolve customer issues before they even contact the business
Proactively support by resolving customer issues before they contact the business
Keep customers engaged and coming back through hyper-personalization in conversational commerce
Deliver delightful customer experiences and outcomes
Proactive support to identify and resolve customer issues
Enhancing customer experience and increasing sales
Automate Processes
Resolve over 90% of customer questions instantly
Enhance customer experience and increase sales
Proactively support customers by identifying and resolving issues before contact
Offer hyper-personalization for engaging conversations
Empower customer service teams with AI assistance
Reduce service volumes while boosting customer satisfaction
Integrate with eCommerce and helpdesk systems to enhance AI intelligence
Provide code-free AI agents for commerce
Improve operational efficiency and create new revenue opportunities
Follow industry standards for safeguarding private information
Enhance customer support and automate processes
Increase sales by focusing on issue resolution
Enable hyper-personalization in conversational commerce
Integrate with popular eCommerce tools and systems
Provide proactive support by identifying and resolving customer issues preemptively
Improve customer satisfaction and reduce service volumes
Facilitate seamless onboarding and setup process
Handle more customer requests faster with GPT-4 powered AI agents
Boost customer satisfaction
Serve customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email)
Provide code-free AI agents specifically designed for commerce
Enhance the overall customer journey in the realm of commerce
Create hyper-personalized conversations
Identify and resolve customer issues proactively

Who is Airkit for?

SVP, CX Operations
VP, eCommerce & Brand
General Manager
Director, Customer Experience
Customer service representatives
E-commerce Managers
Customer Experience Directors
Small Business Owners
General Managers
Small Business General Managers
Enterprise Vice Presidents
Mid-market Senior Vice Presidents
Director of Customer Experience
Customer Service Operations Directors
Customer Experience Managers
Brand Directors
Directors of Customer Experience
VPs of Customer Experience
SVPs of CX Operations
ECommerce VPs
VP, Customer Experience
Vice Presidents of Customer Experience
Senior Vice Presidents of CX Operations
Vice Presidents of eCommerce & Brand
E-commerce professionals
Customer service teams
Brand managers

How to use Airkit?

To use Airkit, follow these steps:

Channels and Setup:
- Airkit.ai eCommerce AI Agents work across web chat, mobile, voice, and email channels.
- No coding knowledge is required for activation. Setup typically takes a couple of hours before deployment into production.
Getting Started:
- Initial setup and deployment are quick. Connect data sources, document business policies, and manage AI Agents using the Supervisor view for real-time optimization.
CS Agent Assistance:
- Airkit.ai offers two operating modes: Co-Pilot and Auto-Pilot. Co-Pilot allows the CS team to choose actions based on the Agent's suggestions, while Auto-Pilot operates autonomously.
Confidentiality:
- Industry-best guardrails ensure authentication steps are followed before accessing personal information. Specific safeguards are employed to protect user data.
Features and Benefits:
- Resolve over 90% of customer queries instantly, enhance CSAT scores, improve operational efficiency, and create new revenue opportunities.
- Leverages GPT-4 powered technology to handle customer requests faster and scale on demand.
- Proactive support identifies and resolves customer issues before contact, reducing service volumes and boosting satisfaction.
- Provides hyper-personalization for engaging customer conversations and enhancing the overall customer experience.
Integration with Tools:
- Integrates seamlessly with popular eCommerce and helpdesk systems, enhancing customer support and automating processes.
- Empowers customer service teams by augmenting them with AI assistance, leading to more efficient problem resolution.
Trusted AI:
- Designed with built-in safeguards and industry compliance standards to ensure AI agents follow approved business guidance and provided tools.

Airkit.ai eCommerce is positioned to revolutionize customer service and commerce with its user-friendly interface, proactive support, and AI-powered capabilities. Users can expect a seamless experience and improved customer interactions using this innovative tool.

Pros

Aims to enhance customer experience and increase sales.
Empower your team with AI assistance
Improved customer journey
A game changer in communication
Empowering customer service teams
Code-free AI agents for commerce
Real-world examples of successful resolutions
AI agents based on GPT-4 technology
Higher CSAT scores and operational efficiency
So much flow - so much more time
Proactive Service - Identify and resolve customer issues before they contact you.
Hyper-personalization - Create conversations to keep customers engaged.
Happy Teams - Empower your team with AI assistance.
Trusted AI - Designed with built-in safeguards and industry compliance standards.
Whether on your site or off, you can create conversations that keep customers coming back — and their shopping carts full

Cons

The cons of using Airkit were not explicitly mentioned in the provided documents.
No specific cons or missing features were identified in the provided text.
Potential lack of advanced features compared to other AI tools in the industry
May not fully justify the value for money based on the available features and pricing

Pros

Cons

Aims to enhance customer experience and increase sales.
Empower your team with AI assistance
Improved customer journey
A game changer in communication
Empowering customer service teams
Code-free AI agents for commerce
Real-world examples of successful resolutions
AI agents based on GPT-4 technology
Higher CSAT scores and operational efficiency
So much flow - so much more time
Proactive Service - Identify and resolve customer issues before they contact you.
Hyper-personalization - Create conversations to keep customers engaged.
Happy Teams - Empower your team with AI assistance.
Trusted AI - Designed with built-in safeguards and industry compliance standards.
Whether on your site or off, you can create conversations that keep customers coming back — and their shopping carts full

The cons of using Airkit were not explicitly mentioned in the provided documents.
No specific cons or missing features were identified in the provided text.
Potential lack of advanced features compared to other AI tools in the industry
May not fully justify the value for money based on the available features and pricing

Airkit FAQs

What are AI Agents?: AI Agents are the core of Airkit.ai’s automation capabilities, giving agency and autonomy to AI to decide the best course of action to deliver the best possible customer experience.

How are AI Agents different from traditional FAQ chatbots?: AI Agents specialize in eCommerce, require zero code to deploy, continuously learn from business policies and customer data, and deliver highly-personalized resolutions through empathetic and human-like conversations.

How does Airkit.ai work with current tools and systems?: Airkit.ai integrates with popular eCommerce and helpdesk systems, designed as an AI Agent to instantly serve customers by communicating directly with eCommerce platforms and business automation tools.

On which channels can the AI Agent work?: Airkit.ai eCommerce AI Agents serve customers across web chat, mobile, voice, and email channels, ensuring a fully-automated, seamless, and delightful customer experience at all times.

Do I need coding knowledge to use Airkit.ai?: No, Airkit.ai eCommerce requires no coding knowledge to activate; their team of AI experts will guide through the setup process that typically takes a couple of hours before deployment into production.

How long does it take to get started with Airkit.ai?: Initial setup and deployment are fast, typically taking a couple of hours to connect data sources, document business policies, rules, and processes, and then deploy the AI Agents.

Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?: Airkit.ai offers both operating modes: Co-Pilot, where the CS team can choose the appropriate action based on the Agent’s proposed steps, and Auto-Pilot, where the AI Agent acts autonomously to resolve customer issues.

How is confidential or private information protected by the AI Agents?: Airkit.ai has developed industry-best guardrails based on years of customer conversational data, requiring specific authentication steps before accessing personal information to maintain confidentiality and privacy.