Ebi

What is Ebi?

EBI.AI is an AI assistant platform that offers intelligent solutions for customer service and support queries. It can handle 85% of routine inquiries, providing features like natural language processing, text-to-speech, secure data storage, and integration capabilities. EBI.AI emphasizes security with encrypted connections and secure data storage to ensure confidentiality. The platform is designed for various industries, such as retail, e-commerce, finance, and more, with flexible pricing based on a pay-as-you-grow model. EBI.AI aims to increase customer happiness by efficiently handling inquiries and delivering personalized services, ultimately reducing operational costs for businesses.

Who created Ebi?

EBI was created by CEO Matthew Doel as part of EBI Solutions, a data engineering company established in 2001. The company focuses on providing AI-powered customer assistants to global businesses. EBI.AI, launched in 2014, aims to make artificial intelligence accessible and beneficial for enterprise companies by offering services that help in digital transformation and enhancing customer experiences.

What is Ebi used for?

• E-Commerce
• Insurance
• Retail
• Reducing operational costs
• Travel
• Improving customer loyalty
• Startups
• Finance
• Handling routine enquiries
• Boosting customer happiness
• Increasing customer loyalty
• Providing secure data storage
• Offering AI chatbot services
• Integrating with multiple platforms
• Supporting various industries
• Delivering personalized services
• Managing AI operations for businesses
• Reduces operational costs
• Increase customer satisfaction
• Reduce operational costs
• Automating responses and reducing operational costs
• Boosting customer happiness through personalized services
• Increasing business capacity and focus on complex tasks
• Delivering real-time insights
• Providing security with encrypted connections and secure data storage
• Reducing costs by offering a pay-as-you-grow model
• Supporting different industries with scalable solutions
• Offering managed services to create and manage AI assistants
• Handles routine enquiries
• Automates responses
• Offers secure and encrypted data storage
• Provides integration capabilities with different platforms
• Enhances customer happiness
• Provides real-world case studies on effectiveness
• Offers pay-as-you-grow model
• Provides managed services
• Supports various industries
• Handle routine enquiries efficiently
• Provide real-time insights
• Improve customer happiness
• Support various industries
• Offer integrated capabilities with different systems
• Increase business capacity
• Boost customer loyalty
• Create and manage AI assistants for businesses
• Property
• Leisure and fitness
• Local councils
• Various industries for different customer service needs
• SMEs

Who is Ebi for?

• Retail
• E-Commerce
• Travel
• Finance
• Insurance
• Property
• Leisure and fitness
• Local councils
• Retailers
• E-commerce businesses
• Travel sector
• Finance sector
• Insurance sector
• Property industry
• Leisure and fitness industry
• Various other sectors

How to use Ebi?

To use EBI.AI effectively, follow these steps:

1. Sign-up: Visit the EBI.AI website and sign up for the service.

2. Setup: The setup process is quick and easy, taking only a few minutes to complete. Your service can be live within 15 minutes of setup.

3. Integration: EBI.AI can be integrated with various platforms such as HubSpot, Zapier, Zendesk, and Jira to streamline operations.

4. Features: Utilize features like natural language processing, text-to-speech, AI chatbot, human in the loop, secure data storage, and connection for efficient performance.

5. Handling Enquiries: EBI.AI is capable of handling around 85% of routine enquiries from the first day itself, enhancing customer support and maintaining response efficiency.

6. Cost: Benefit from a pay-as-you-grow model where you customize the service as needed and pay for the resources you use.

7. Managed Services: EBI.AI offers managed services to create and manage an AI assistant for businesses, allowing you to focus on core business processes.

8. Security: Rest assured with EBI.AI's security features including encrypted connections, secure data storage, and compliance with GDPR standards.

9. Customer Happiness: By delivering personalized services and efficiently handling enquiries, EBI.AI contributes to improved customer happiness and loyalty.

10. Real-world Case Studies: Explore real-world case studies provided by EBI.AI to gain insights into its effectiveness in organizations like Mytime Active and Legal & General Insurance.

By following these steps, you can effectively utilize EBI.AI to streamline customer service operations and enhance customer satisfaction.