Ebi
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EBI.AI handles 85% of routine customer inquiries using secure AI for various industries with flexible pricing.
What is Ebi?
EBI.AI is an AI assistant platform that offers intelligent solutions for customer service and support queries. It can handle 85% of routine inquiries, providing features like natural language processing, text-to-speech, secure data storage, and integration capabilities. EBI.AI emphasizes security with encrypted connections and secure data storage to ensure confidentiality. The platform is designed for various industries, such as retail, e-commerce, finance, and more, with flexible pricing based on a pay-as-you-grow model. EBI.AI aims to increase customer happiness by efficiently handling inquiries and delivering personalized services, ultimately reducing operational costs for businesses.
Who created Ebi?
EBI was created by CEO Matthew Doel as part of EBI Solutions, a data engineering company established in 2001. The company focuses on providing AI-powered customer assistants to global businesses. EBI.AI, launched in 2014, aims to make artificial intelligence accessible and beneficial for enterprise companies by offering services that help in digital transformation and enhancing customer experiences.
What is Ebi used for?
- E-Commerce
- Insurance
- Retail
- Reducing operational costs
- Travel
- Improving customer loyalty
- Startups
- Finance
- Handling routine enquiries
- Boosting customer happiness
- Increasing customer loyalty
- Providing secure data storage
- Offering AI chatbot services
- Integrating with multiple platforms
- Supporting various industries
- Delivering personalized services
- Managing AI operations for businesses
- Reduces operational costs
- Increase customer satisfaction
- Reduce operational costs
- Automating responses and reducing operational costs
- Boosting customer happiness through personalized services
- Increasing business capacity and focus on complex tasks
- Delivering real-time insights
- Providing security with encrypted connections and secure data storage
- Reducing costs by offering a pay-as-you-grow model
- Supporting different industries with scalable solutions
- Offering managed services to create and manage AI assistants
- Handles routine enquiries
- Automates responses
- Offers secure and encrypted data storage
- Provides integration capabilities with different platforms
- Enhances customer happiness
- Provides real-world case studies on effectiveness
- Offers pay-as-you-grow model
- Provides managed services
- Supports various industries
- Handle routine enquiries efficiently
- Provide real-time insights
- Improve customer happiness
- Support various industries
- Offer integrated capabilities with different systems
- Increase business capacity
- Boost customer loyalty
- Create and manage AI assistants for businesses
- Property
- Leisure and fitness
- Local councils
- Various industries for different customer service needs
- SMEs
Who is Ebi for?
- Retail
- E-Commerce
- Travel
- Finance
- Insurance
- Property
- Leisure and fitness
- Local councils
- Retailers
- E-commerce businesses
- Travel sector
- Finance sector
- Insurance sector
- Property industry
- Leisure and fitness industry
- Various other sectors
How to use Ebi?
To use EBI.AI effectively, follow these steps:
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Sign-up: Visit the EBI.AI website and sign up for the service.
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Setup: The setup process is quick and easy, taking only a few minutes to complete. Your service can be live within 15 minutes of setup.
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Integration: EBI.AI can be integrated with various platforms such as HubSpot, Zapier, Zendesk, and Jira to streamline operations.
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Features: Utilize features like natural language processing, text-to-speech, AI chatbot, human in the loop, secure data storage, and connection for efficient performance.
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Handling Enquiries: EBI.AI is capable of handling around 85% of routine enquiries from the first day itself, enhancing customer support and maintaining response efficiency.
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Cost: Benefit from a pay-as-you-grow model where you customize the service as needed and pay for the resources you use.
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Managed Services: EBI.AI offers managed services to create and manage an AI assistant for businesses, allowing you to focus on core business processes.
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Security: Rest assured with EBI.AI's security features including encrypted connections, secure data storage, and compliance with GDPR standards.
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Customer Happiness: By delivering personalized services and efficiently handling enquiries, EBI.AI contributes to improved customer happiness and loyalty.
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Real-world Case Studies: Explore real-world case studies provided by EBI.AI to gain insights into its effectiveness in organizations like Mytime Active and Legal & General Insurance.
By following these steps, you can effectively utilize EBI.AI to streamline customer service operations and enhance customer satisfaction.
Pros
- Handles 85% routine enquiries
- Minutes-long setup process
- Managed service offered
- Secure, encrypted connections
- Secure data storage
- Pay-as-you-grow model
- Scalable to business growth
- Personalization capabilities
- Automation capabilities
- Natural language processing
- Text-to-speech feature
- Human in the loop
- Suitable for various industries
- Can support entire organization
- Proven ROI increase
Cons
- No specific industry expertise
- Pay-as-you-grow model unpredictable
- Potential scalability issues
- Lack of personalization options
- Mandatory managed service
- No explicit data privacy features
- Setup may not suit complex environments
- Limited customer support channels
Ebi FAQs
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What is EBI.AI?
- EBI.AI is an AI assistant platform that offers businesses intelligent solutions to customer service and support queries.
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How is EBI.AI different from other AI assistants?
- Unlike basic AI chatbots, EBI.AI can handle 85% of routine enquiries, offering comprehensive AI SaaS, AI Supervision, and AI Services, and thus, increasing customer satisfaction while reducing costs.
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What features does EBI.AI offer?
- EBI.AI offers features including natural language processing, text-to-speech, AI chatbot, human in the loop, secure and encrypted data storage and connection, and integration capabilities.
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What industries can benefit from using EBI.AI?
- EBI.AI services are beneficial for various sectors including retail, e-commerce, travel, finance, insurance, property, leisure and fitness, local councils, and many others as the platform is adaptable for different customer service needs across industries.
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How secure is EBI.AI?
- EBI.AI prioritizes security by providing encrypted connections and secure storage of data, instilling trust and confidentiality within its operations.
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How does the setup of EBI.AI work?
- The setup process of EBI.AI is designed to be quick and easy, taking only minutes to complete. The service can be live within 15 minutes of setup.
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How does EBI.AI handle routine enquiries?
- EBI.AI is equipped to handle around 85% of routine enquiries from the first day itself, augmenting customer support and maintaining efficient response times.
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What is the cost of using EBI.AI?
- EBI.AI operates on a pay-as-you-grow model, allowing you to customize the service as per your needs and only pay for the resources you use.
Get started with Ebi
Ebi reviews
Liang Chen
December 20, 2024
What do you like most about using Ebi?
I appreciate the natural language processing capabilities of Ebi, which help it understand customer inquiries effectively.
What do you dislike most about using Ebi?
The integration process with our existing systems was more complex than I expected, and it took longer than anticipated.
What problems does Ebi help you solve, and how does this benefit you?
Ebi significantly reduces the workload on our customer support team by handling around 85% of routine inquiries, allowing our agents to focus on more complex issues.
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Drita Hoxha
December 23, 2024
What do you like most about using Ebi?
Ebi's ability to deliver personalized responses to customers based on their previous interactions is impressive and boosts customer satisfaction.
What do you dislike most about using Ebi?
The pricing model is somewhat confusing; I wish there were clearer guidelines on how costs scale with usage.
What problems does Ebi help you solve, and how does this benefit you?
It addresses the high volume of inquiries we receive daily, which otherwise would overwhelm our team. This leads to improved response times and happier customers.
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Aarav Sharma
January 8, 2025
What do you like most about using Ebi?
The secure data storage feature is a significant plus, as it ensures that customer data is kept safe, which is critical in our industry.
What do you dislike most about using Ebi?
Sometimes, the AI struggles with more nuanced queries, which can frustrate users who want immediate answers.
What problems does Ebi help you solve, and how does this benefit you?
Ebi helps us to streamline our customer service operations, reducing response time and improving overall efficiency, which ultimately leads to cost savings.
How would you rate Ebi?
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