Maisie AI

What is Maisie AI?

Maisie AI is a digital assistant designed to provide visitors with a personalized shopping experience similar to what they would receive in a physical store. It offers instant answers to customer queries, real-time order status updates, and the ability to chat with a human team for more complex issues. Maisie AI aims to enhance customer satisfaction and reduce the workload on customer service teams by leveraging AI technology. It was developed to bridge the gap between online and offline shopping experiences, offering support and assistance to customers browsing eCommerce stores.

Who created Maisie AI?

Maisie, an AI-powered e-commerce chatbot, was created to automate customer engagement in October 2023. The concept was developed by a team behind an online marketplace for boutique retailers who aimed to enhance the online shopping experience by providing personalized assistance akin to physical stores. This led to the launch of Maisie, offering features such as 24/7 customer support, real-time order updates, and seamless integration with various platforms for enhanced user experience.

What is Maisie AI used for?

• Automating responses to customer queries
• Works with various platforms & channels
• Quizzes to guide shoppers to suitable products
• Supports email and SMS subscriber list growth
• Can automate responses to customer queries
• Integration with Klaviyo available for seamless operation
• Allows for chatbot customization for each store
• Win back sales with cart saving option
• Accelerated growth of email and SMS lists
• Can transfer chats to human agents for personalized interaction
• Provides real-time order status checks
• Can aid in resolving problems 24/7
• Deflect customer support tickets and resolve problems 24/7
• Improve customer satisfaction by providing instant answers to customer queries
• Automated responses to customer queries
• 24/7 customer query resolution
• Integration with Klaviyo for seamless operation
• Allowing chatbot customization for each store
• Winning back sales with cart saving option
• Accelerating growth of email and SMS lists
• Quizzes for guiding shoppers to suitable products
• Supporting email and SMS subscriber list growth
• Aiding in problem resolution 24/7
• Can launch Maisie quickly
• Automate various aspects of customer engagement
• Support conversion optimization
• Promote customer service automation
• Support email/SMS list building
• Integrate with social media platforms for selling products
• Handle pre-sales queries and provide instant responses
• Offer real-time order status updates
• Allow seamless transfers to human agents for complex queries
• Provide contextual discounts and offers to boost conversion rates
• Assist in customer list building with smart conversational opt-ins

Who is Maisie AI for?

• E-commerce professionals
• Customer service representatives
• Marketing professionals
• Sales professionals
• Social media managers
• Retail Managers
• E-commerce business owners
• Sales Representatives
• Customer Experience Specialists
• E-commerce businesses
• Customer service teams

How to use Maisie AI?

To use Maisie for e-commerce, follow these steps:

1. Sign Up and Start Free Trial: Register for a free trial without providing credit card details. To continue afterward, payment details are required if you wish to extend the trial beyond 14 days.

2. Features Overview: Understand Maisie's capabilities, including 24/7 operation, support for conversion optimization, customer service automation, email/SMS list building, social commerce integration, instant responses, real-time order status updates, and contextual discounts.

3. Customer Service: Deploy Maisie to deflect support tickets, handle customer queries 24/7, offer real-time order status updates, and enable chat transfer to human agents for personalized interaction.

4. List Building: Utilize smart conversational opt-ins to rapidly grow your email and SMS subscriber lists by engaging customers and inviting them to subscribe interactively.

5. Social Commerce: Integrate Maisie with social media platforms like Instagram and TikTok to expand market reach and sell products through these channels.

6. Personalized Recommendations: Leverage Maisie's personalized product recommendation quizzes to engage customers intelligently and suggest products aligned with their preferences.

7. Improving Customer Satisfaction: Provide immediate responses to queries, transfer complex issues to human agents, offer context-based discounts, and enhance customer relationships for a more satisfying experience.

8. Conversion Rates: Drive conversions by answering queries, recommending products, providing offers, and reducing cart abandonment through Maisie's automation features.

9. Efficiency: Boost efficiency by handling pre-sales inquiries, real-time order status checks, supporting social commerce, and reducing the workload of customer service teams.

10. Subscription Tiers: Choose a pricing plan based on your monthly unique visitor count to access features like custom bot triggers, live chat, AI support, and Klaviyo integration.

By following these steps, you can effectively utilize Maisie to enhance customer engagement, streamline operations, and drive conversions in your e-commerce business .