Maisie AI
4.20
0
Maisie AI offers personalized shopping experiences with instant answers, real-time updates, and human chat support in eCommerce stores.
What is Maisie AI?
Maisie AI is a digital assistant designed to provide visitors with a personalized shopping experience similar to what they would receive in a physical store. It offers instant answers to customer queries, real-time order status updates, and the ability to chat with a human team for more complex issues. Maisie AI aims to enhance customer satisfaction and reduce the workload on customer service teams by leveraging AI technology. It was developed to bridge the gap between online and offline shopping experiences, offering support and assistance to customers browsing eCommerce stores.
Who created Maisie AI?
Maisie, an AI-powered e-commerce chatbot, was created to automate customer engagement in October 2023. The concept was developed by a team behind an online marketplace for boutique retailers who aimed to enhance the online shopping experience by providing personalized assistance akin to physical stores. This led to the launch of Maisie, offering features such as 24/7 customer support, real-time order updates, and seamless integration with various platforms for enhanced user experience.
What is Maisie AI used for?
- Automating responses to customer queries
- Works with various platforms & channels
- Quizzes to guide shoppers to suitable products
- Supports email and SMS subscriber list growth
- Can automate responses to customer queries
- Integration with Klaviyo available for seamless operation
- Allows for chatbot customization for each store
- Win back sales with cart saving option
- Accelerated growth of email and SMS lists
- Can transfer chats to human agents for personalized interaction
- Provides real-time order status checks
- Can aid in resolving problems 24/7
- Deflect customer support tickets and resolve problems 24/7
- Improve customer satisfaction by providing instant answers to customer queries
- Automated responses to customer queries
- 24/7 customer query resolution
- Integration with Klaviyo for seamless operation
- Allowing chatbot customization for each store
- Winning back sales with cart saving option
- Accelerating growth of email and SMS lists
- Quizzes for guiding shoppers to suitable products
- Supporting email and SMS subscriber list growth
- Aiding in problem resolution 24/7
- Can launch Maisie quickly
- Automate various aspects of customer engagement
- Support conversion optimization
- Promote customer service automation
- Support email/SMS list building
- Integrate with social media platforms for selling products
- Handle pre-sales queries and provide instant responses
- Offer real-time order status updates
- Allow seamless transfers to human agents for complex queries
- Provide contextual discounts and offers to boost conversion rates
- Assist in customer list building with smart conversational opt-ins
Who is Maisie AI for?
- E-commerce professionals
- Customer service representatives
- Marketing professionals
- Sales professionals
- Social media managers
- Retail Managers
- E-commerce business owners
- Sales Representatives
- Customer Experience Specialists
- E-commerce businesses
- Customer service teams
How to use Maisie AI?
To use Maisie for e-commerce, follow these steps:
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Sign Up and Start Free Trial: Register for a free trial without providing credit card details. To continue afterward, payment details are required if you wish to extend the trial beyond 14 days.
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Features Overview: Understand Maisie's capabilities, including 24/7 operation, support for conversion optimization, customer service automation, email/SMS list building, social commerce integration, instant responses, real-time order status updates, and contextual discounts.
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Customer Service: Deploy Maisie to deflect support tickets, handle customer queries 24/7, offer real-time order status updates, and enable chat transfer to human agents for personalized interaction.
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List Building: Utilize smart conversational opt-ins to rapidly grow your email and SMS subscriber lists by engaging customers and inviting them to subscribe interactively.
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Social Commerce: Integrate Maisie with social media platforms like Instagram and TikTok to expand market reach and sell products through these channels.
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Personalized Recommendations: Leverage Maisie's personalized product recommendation quizzes to engage customers intelligently and suggest products aligned with their preferences.
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Improving Customer Satisfaction: Provide immediate responses to queries, transfer complex issues to human agents, offer context-based discounts, and enhance customer relationships for a more satisfying experience.
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Conversion Rates: Drive conversions by answering queries, recommending products, providing offers, and reducing cart abandonment through Maisie's automation features.
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Efficiency: Boost efficiency by handling pre-sales inquiries, real-time order status checks, supporting social commerce, and reducing the workload of customer service teams.
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Subscription Tiers: Choose a pricing plan based on your monthly unique visitor count to access features like custom bot triggers, live chat, AI support, and Klaviyo integration.
By following these steps, you can effectively utilize Maisie to enhance customer engagement, streamline operations, and drive conversions in your e-commerce business .
Pros
- Operates 24/7
- Supports conversion optimization
- Promotes customer service automation
- Supports email/SMS list building
- Social commerce integration
- Transfer chats to humans
- Handles pre-sales queries
- Provides real-time order status updates
- Offers contextual discounts
- Aids in customer list building
Cons
- Limited customization of chatbots
- Lacks advanced segmentation features
- No coding integration
- Possible delays in transferring chats
- Lacks Multilingual Support
- Limited integration capabilities
Maisie AI Pricing and plans
Paid plans start at $49/month and include:
- Customer service bots
- Sales conversion bots
- Email & SMS list builder bots
- Custom bot triggers
- Live chat
- Email & chat support
Maisie AI FAQs
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What are the AI capabilities of Maisie in handling pre-sales queries?
- Maisie's AI capabilities handle pre-sales queries by offering automatic responses and product recommendations. It provides immediate answers to potential customers' questions, removing any barriers to purchase and imparting a smooth pre-sale journey.
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Can Maisie transfer chats to human agents?
- Yes, Maisie can transfer chats to human agents. This ensures complex or sensitive queries receive the individual attention they deserve. It creates a more personal touchpoint within the automated system for an effective balance of automation and human interaction.
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Does Maisie provide real-time order status checks?
- Yes, Maisie offers real-time order status checks. Customers can get the status of their orders instantaneously, including tracking, thus reducing the number of inbound queries targeted at customer service.
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How does Maisie approach improving customer satisfaction?
- Maisie approaches improving customer satisfaction by providing instant responses to queries. By using AI, it handles various questions in a fast and efficient manner, which cultivates a seamless and satisfying customer experience. When more complex or sensitive queries arise, they are transferred to a human agent to maintain a personal touch.
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Does Maisie offer contextual discounts and offers?
- Yes, Maisie provides contextual discounts and offers. These are specifically targeted based on the customer's shopping cart value or stage in the buying journey, which can effectively boost conversion rates.
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Can Maisie help reduce customer support tickets?
- Yes, Maisie aids in reducing customer support tickets. By providing automatic responses to customer queries and real-time order status checks, it prevents queries from ever reaching the support inbox, thus reducing the volume of support tickets.
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Can Maisie function 24/7?
- Absolutely, Maisie functions 24/7, capable of engaging visitors, answering queries, and providing service round-the-clock. This ensures that customers receive assistance whenever they need it, regardless of time zone or business hours.
Get started with Maisie AI
Maisie AI reviews
Arjun Menon
December 8, 2024
What do you like most about using Maisie AI?
I appreciate the instant answers it provides to customer queries. It really speeds up the shopping process and removes the frustration of waiting for a human representative.
What do you dislike most about using Maisie AI?
Sometimes the AI struggles with more complex issues, requiring me to wait for a human representative, which defeats the purpose of having an AI assistant in the first place.
What problems does Maisie AI help you solve, and how does this benefit you?
Maisie AI helps streamline the buying process by answering common questions quickly, but it still needs improvement in handling complicated inquiries.
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Sofia Kardakova
November 24, 2024
What do you like most about using Maisie AI?
The personalized shopping experience is fantastic. It feels like I have a personal shopper guiding me through the store.
What do you dislike most about using Maisie AI?
While helpful, the AI can occasionally misunderstand my requests, leading to irrelevant answers that can be a bit frustrating.
What problems does Maisie AI help you solve, and how does this benefit you?
It helps me find products quickly and efficiently. The real-time updates are helpful for tracking my orders.
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Chenda Sokha
December 23, 2024
What do you like most about using Maisie AI?
It's incredibly user-friendly! I love how easy it is to navigate through the shopping experience, and the instant answers are a game changer.
What do you dislike most about using Maisie AI?
Sometimes I wish it had more product recommendations based on my previous shopping habits.
What problems does Maisie AI help you solve, and how does this benefit you?
It helps reduce the time I spend looking for products, making my shopping experience much more efficient.
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