Eddy AI
4.20
0
Eddy AI enhances sales and support with 24/7 AI assistance, multilingual support, automation, and detailed analytics.
Eddy AI Reviews
4.20
Based on 5 reviews
How would you rate Eddy AI?
What’s your thought?
Mika Laaksonen
January 5, 2025
What do you like most about using Eddy AI?
I appreciate the multilingual support that Eddy AI offers, which has been incredibly beneficial for our diverse customer base. Being able to communicate in over 80 languages helps us cater to international clients effectively.
What do you dislike most about using Eddy AI?
The initial setup was a bit cumbersome. While the customization options are plentiful, it took some time to fine-tune everything to our specific needs.
What problems does Eddy AI help you solve, and how does this benefit you?
Eddy AI significantly reduces the workload on our support team by automating common queries. This allows our staff to focus on more complex issues, improving overall efficiency and customer satisfaction.
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Aleksi Rinne
January 3, 2025
What do you like most about using Eddy AI?
I like the analytics dashboard, which provides insights into customer interactions and helps us improve our service.
What do you dislike most about using Eddy AI?
The free plan has limitations that make it hard to fully utilize the tool. You really need to upgrade to see its full potential.
What problems does Eddy AI help you solve, and how does this benefit you?
It helps streamline frequently asked questions, but we still have some gaps in support that require human intervention, which can be a bit frustrating.
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Jussi Häkkinen
December 20, 2024
What do you like most about using Eddy AI?
The automation of FAQs has been a game changer for us. It saves so much time and allows our team to focus on more critical tasks.
What do you dislike most about using Eddy AI?
There are some occasional glitches with the software that require reloading the page, which can be disruptive during peak hours.
What problems does Eddy AI help you solve, and how does this benefit you?
Eddy AI allows us to handle a larger volume of customer inquiries without increasing our support staff, leading to cost savings and better customer service.
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Emilia Korhonen
December 16, 2024
What do you like most about using Eddy AI?
I love how intuitive Eddy AI is to use. The interface is user-friendly, making it easy for our team to adapt quickly without extensive training.
What do you dislike most about using Eddy AI?
While it generally performs well, there are times when it struggles with very niche queries, but this is not a major issue.
What problems does Eddy AI help you solve, and how does this benefit you?
Eddy AI helps us manage customer inquiries around the clock, ensuring we never miss a potential lead, which has increased our sales significantly.
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Sari Niemi
November 28, 2024
What do you like most about using Eddy AI?
The 24/7 availability is fantastic! Our customers can get assistance any time of the day, which enhances their experience and keeps them engaged with our service.
What do you dislike most about using Eddy AI?
Sometimes the AI can misunderstand certain queries, especially those with complex phrasing. However, this happens infrequently.
What problems does Eddy AI help you solve, and how does this benefit you?
Eddy AI helps us handle peak times without overwhelming our human agents. This automation ensures that our response times remain quick, which is crucial for customer retention.
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