Eddy AI
4.20
0
Eddy AI enhances sales and support with 24/7 AI assistance, multilingual support, automation, and detailed analytics.
What is Eddy AI?
Eddy AI is an innovative tool designed to enhance sales and customer support through the power of an AI Assistant. It provides seamless and instantaneous customer support around the clock on various platforms like websites, mobile applications, and social media messaging apps. This intelligent assistant works on autopilot, offering product suggestions, and answering customer inquiries in real-time. Eddy AI supports over 80 languages, automates frequent queries through FAQ support automation, and offers customizability, detailed analytics, and a free plan option for businesses looking to adopt AI-driven customer interaction.
Who created Eddy AI?
Eddy AI was created by Eddy Travels Inc., a company headquartered in Toronto, Canada, with an R&D office in Vilnius, Lithuania. The company is backed by Techstars Toronto, Practica Capital, and Open Circle Capital VC funds. Over 4 million people worldwide have used the Eddy AI Assistant for quick access to product offers and FAQ answers. The AI Assistant operates 24/7, providing personalized responses through natural language understanding technology, enhancing sales, and support experiences for users globally.
What is Eddy AI used for?
- Multi-language support
- 24/7 Availability
- Automate Sales and Support
- Multi-Channel Integration
- Customization and Analytics
- Automate FAQ support
- Boost website monetization
- Full Customization
- Available 24/7 engagement with customers
- Detailed Analytics
Who is Eddy AI for?
- Customer Support Agents
- Sales Representatives
- Business owners
- Marketing professionals
- Customer support
- Sales Automation
- Chatbot Integration
- AI Assistant
- Multi-language Communication
- FAQ Automation
How to use Eddy AI?
To effectively use Eddy AI, follow these steps:
- Sign Up: Register for a free plan on the Eddy AI website.
- Install: Easily integrate the AI Assistant on your website, mobile app, Facebook, or Instagram account.
- Customize: Tailor the AI Assistant to match your brand by customizing widget icons and color schemes.
- Automation: Benefit from 24/7 availability, allowing the AI Assistant to engage customers constantly.
- Analytics: Receive detailed reports on user engagement to optimize your interactions.
- Support: Automate sales processes and customer support to enhance revenue and satisfaction.
- Multilingual: Engage with customers in over 80 languages to cater to a global audience.
- FAQ Support: Upload your FAQs to ensure the AI Assistant can answer customer queries accurately.
- Human Support: In case the AI Assistant cannot answer certain questions, they can be routed to a live agent for further assistance.
- Trial and Pricing: Explore the free plan or opt for premium features for enhanced support automation and customization options.
By following these steps, you can leverage the power of Eddy AI to improve customer engagement, increase sales, and streamline support processes effortlessly.
Pros
- Automate Sales and Support
- Multi-Channel Integration
- Customization and Analytics
- Automate FAQ Support
- Monthly FAQ Support Updates
- Free Plan Option
- Support Automation
- Full Customization
- Available 24/7
- Detailed Analytics
Cons
- No information on advanced AI capabilities compared to other tools
- Lack of integration with certain platforms
- Unclear if it offers advanced analytics
- No mention of specific industry-specific features
- Pricing could be high compared to competitors
- Limited support options compared to other AI tools
Eddy AI Pricing and plans
Paid plans start at $228/year and include:
- Messenger integration
- Instagram integration
- Full white labeling
- Google Analytics integration
- Pixel tracking integration
- Priority support
Eddy AI FAQs
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What is Eddy AI?
- Eddy AI is a fully automated chatbot assistant powered by artificial intelligence that helps visitors on your website or social media channels by offering product suggestions and answering questions in real-time.
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Can Eddy AI be integrated with social media channels?
- Yes, the AI Assistant can seamlessly integrate with your website, mobile application, or social media messaging apps such as Facebook and Instagram.
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How many languages does Eddy AI support?
- The Eddy AI Assistant can understand and converse in over 80 languages, allowing you to cater to a diverse customer base.
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Is there a trial version available for Eddy AI?
- You can sign up for a free plan to try Eddy AI and experience building your own AI Assistant with no financial commitment.
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How does Eddy AI ensure accurate responses to customer queries?
- Eddy AI uses advanced technology for natural language understanding (NLU) and personalization to provide accurate and relevant interactions with users.
Get started with Eddy AI
Eddy AI reviews
Mika Laaksonen
January 5, 2025
What do you like most about using Eddy AI?
I appreciate the multilingual support that Eddy AI offers, which has been incredibly beneficial for our diverse customer base. Being able to communicate in over 80 languages helps us cater to international clients effectively.
What do you dislike most about using Eddy AI?
The initial setup was a bit cumbersome. While the customization options are plentiful, it took some time to fine-tune everything to our specific needs.
What problems does Eddy AI help you solve, and how does this benefit you?
Eddy AI significantly reduces the workload on our support team by automating common queries. This allows our staff to focus on more complex issues, improving overall efficiency and customer satisfaction.
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Sari Niemi
November 28, 2024
What do you like most about using Eddy AI?
The 24/7 availability is fantastic! Our customers can get assistance any time of the day, which enhances their experience and keeps them engaged with our service.
What do you dislike most about using Eddy AI?
Sometimes the AI can misunderstand certain queries, especially those with complex phrasing. However, this happens infrequently.
What problems does Eddy AI help you solve, and how does this benefit you?
Eddy AI helps us handle peak times without overwhelming our human agents. This automation ensures that our response times remain quick, which is crucial for customer retention.
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Aleksi Rinne
January 3, 2025
What do you like most about using Eddy AI?
I like the analytics dashboard, which provides insights into customer interactions and helps us improve our service.
What do you dislike most about using Eddy AI?
The free plan has limitations that make it hard to fully utilize the tool. You really need to upgrade to see its full potential.
What problems does Eddy AI help you solve, and how does this benefit you?
It helps streamline frequently asked questions, but we still have some gaps in support that require human intervention, which can be a bit frustrating.
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