The concept of having a virtual assistant is promising.
The AI's understanding of nuanced questions is lacking, leading to unsatisfactory customer experiences.
While it handles basic questions, we often find ourselves stepping in to resolve issues that should be straightforward.
The user interface is intuitive and easy to navigate for both customers and our team.
It can be slow at times, especially during high traffic periods.
It has helped us manage customer inquiries outside of business hours, which has improved customer satisfaction.
The AI's ability to learn from customer interactions has improved our service over time.
There are minor issues with customization options that could be improved.
It has streamlined our customer support process, cutting down response times and increasing overall efficiency.
Honestly, I can't say much for the positives right now.
It's often unresponsive and fails to answer even the simplest questions.
It hasn't really solved any problems; instead, it seems to create more confusion among customers.
The integration with our existing systems was seamless. Codibot has enhanced our customer support availability significantly.
Sometimes, the AI struggles with complex inquiries and requires manual intervention, which can slow down responses.
Codibot has reduced the workload on our customer service team, allowing them to focus on more complex issues while handling routine queries efficiently.
It's available 24/7, which is great for our international customers.
There are occasional glitches that lead to incorrect responses, which can frustrate customers.
It helps in managing high volumes of inquiries, especially during peak hours, but we still need to monitor it closely.